HIH - Application Development Senior Analyst

This position will:
•    Develop, integrate, and deploy Gen AI/Agentic AI solutions leveraging AWS for data engineering and Azure OpenAI for LLM-based applications
•    Translate business and technical requirements into robust, scalable, and maintainable code
•    Collaborate closely with architects, data engineers, and data scientists to deliver high-quality solutions
•    Maintain high standards for code quality, documentation, and testing
•    Continuously learn and apply new tools and techniques in AI/ML and cloud development
•    Support troubleshooting, optimization, and enhancement of existing AI solutions
•    Work collaboratively with ServiceNow and Workday teams to ensure AI components integrate smoothly with the virtual assistant and HR workflows
•    Understand and respect the boundaries of responsibility, providing technical support for integrations without direct development on ServiceNow or Workday
•    Implement Gen AI/Agentic AI use cases for the HR function
•    Develop and maintain data pipelines on AWS for ingestion, transformation, and storage of structured and unstructured HR data
•    Integrate Azure OpenAI LLMs with AWS-based data sources and HR applications, ensuring secure and efficient data flow
•    Build and maintain APIs and microservices to support AI-driven HR processes and system integrations
•    Collaborate with data scientists to operationalize models, including fine-tuning, evaluation, and deployment
•    Write unit, integration, and end-to-end tests to ensure solution reliability and performance
•    Document technical designs, code, and deployment processes for maintainability and knowledge sharing
•    Participate in code reviews, provide constructive feedback, and contribute to team best practices
•    Support the integration of AI outputs with ServiceNow and Workday and other HR solutions by developing and maintaining well-documented APIs and data exchange mechanisms
•    Engage in joint troubleshooting and validation sessions with ServiceNow and Workday teams to resolve integration issues
Education:
•    Bachelor’s degree in Computer Science, Engineering, or a related field
Experience:
•    3+ years of experience in AI/ML or software development, with exposure to cloud-based environments
Required Qualifications:
•    Proficiency in Python and relevant ML libraries (e.g., PyTorch, TensorFlow, Hugging Face)
•    Experience with AWS data engineering tools (e.g., S3, Glue, Redshift) and pipeline development
•    Hands-on experience integrating and consuming Azure OpenAI or similar LLM APIs
•    Familiarity with RESTful API development and microservices architecture
•    Understanding of data security, privacy, and compliance considerations
•    Experience working in collaborative, multi-team environments, especially on projects with platform integrations
Preferred Qualifications:
•    Certifications in AWS or Azure cloud platforms
•    Experience with Gen AI frameworks (e.g., LangChain, LlamaIndex)
•    Knowledge of HR domain processes and integrations with systems like Workday
•    Experience with CI/CD pipelines and DevOps practices
•    Strong problem-solving, analytical, and communication skills
•    Exposure to agile development methodologies
•    Familiarity with ServiceNow and Workday integration concepts is a plus
 

About Evernorth Health Services

Evernorth Health Services, a division of The Cigna Group, creates pharmacy, care and benefit solutions to improve health and increase vitality. We relentlessly innovate to make the prediction, prevention and treatment of illness and disease more accessible to millions of people. Join us in driving growth and improving lives.