B2C Service Cloud DevOps Lead (RightNow technology) - Onsite

What you will do 

Johnson Controls is hiring! We are seeking an experienced Oracle B2C Service Cloud DevOps Lead to join our dynamic team in Glendale, WI. If you have a solid background in Oracle B2C Service Cloud applications, focusing on implementation and support to improve employee experience and service delivery, this could be your next opportunity! Candidates must be commuting distance to the Glendale, WI, facility, or able to relocate. US citizenship or US permanent residency is also required for this role. 

Join Johnson Controls and contribute to our mission of creating innovative solutions that enhance customer satisfaction! 

How you will do it 

• Design, develop, and maintain Oracle B2C Service applications, ensuring they meet business requirements.  

• Collaborate with cross-functional teams to gather and analyze requirements and translate them into technical specifications.  

• Implement best practices in software development, including coding standards, testing, and documentation.  

• Provide technical support and must have strong problem-solving skills with ability to troubleshoot Oracle B2C Service applications.  

• You will stay current with Oracle B2C Service features and enhancements, ensuring the integration of new functionalities into existing systems.  

• Familiar with middleware/integration tools i.e. MuleSoft or Oracle Integration Cloud. 

• Coordinate data synchronization between Oracle Service Cloud and other systems (Oracle EBS, Reporting, OFSC). 

• Create detailed functional and technical documentation using flow diagrams, wire frames, etc.  

• Mentor and guide junior developers in best practices and emerging technologies.   

What you will need 

Required 

• Bachelor's degree in computer science, Information Technology, or related field. 

• 7+ years of experience in Oracle B2C Service development and support. 

• Strong knowledge of Oracle B2C Service architecture, configuration, and customization. 

• Proficiency in programming languages such as Java, SQL, and PL/SQL. 

• Experience in Oracle B2C Service Cloud implementation, customizations and support. 

• Experience in developing Custom Scripts, Custom Processes (Event Handlers), BUI Extensions/Add-Ins, Business Rules, Configuration, Workflow/Workspace, Report Analytics, Knowledgebase, etc. 

• REST APIs for integration with external systems. 

• Experience with HTML, JavaScript, CSS, jQuery, PHP, .NET, ROQL, ConnectPHP. 

• Experience with Oracle B2C features like Job Scheduler, Element Manager, Data Sync, External Objects. 

• Familiar with MS DevOps & Agile methodologies. 

• US citizenship or US permanent residency. 

Preferred 

• Experience with Integration technologies such as SOAP, Rest API and MuleSoft. 

• Knowledge of Generative AI technologies using ChatGPT API. 

Johnson Controls International plc. is an equal employment opportunity and affirmative action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, protected veteran status, genetic information, sexual orientation, gender identity, status as a qualified individual with a disability or any other characteristic protected by law. To view more information about your equal opportunity and non-discrimination rights as a candidate, visit EEO is the Law. If you are an individual with a disability and you require an accommodation during the application process, please visit here.