Product Manager, GenAI - Rakuten Institute of Technology Worldwide (RIT) (Tokyo)

Job Description:

Business Overview

The Rakuten AI & Data Division (AIDD) creates powerful, customer-focused search, recommendation, data science, advertising, marketing, pricing, and inventory optimization solutions for various businesses in commerce, fintech, and mobile industries.  

Department Overview

Rakuten Institute of Technology Worldwide (RIT), the AI R&D engine of Rakuten Group, is a global network of research labs spanning Tokyo, Singapore, Boston, San Mateo, Bengaluru, and Paris. We are dedicated to pioneering advancements in core AI technologies, with a focus on machine learning, deep learning, and generative AI. Our researchers are actively exploring the use case of large language models, intelligent agent systems, and other cutting-edge applications, driving innovation across Rakuten's diverse ecosystem.

Position:

Why We Hire

We are looking for a Senior Product Manager to define and deliver next-generation agentic AI experiences.  In this role, you will collaborate closely with AI research scientists and engineers to translate cutting-edge LLM advancements into innovative, user-friendly products. You will blend strong technical insight with product vision, user experience sensibility, and data-driven decision making to unlock new value for our customers.

Position Details

- Develop and communicate a bold product vision and roadmap for generative AI features and agent-based applications.

- Identify high-impact use cases for LLMs and define product strategies to address them.

- Lead end-to-end product development for AI-driven features - from concept and requirements through launch and iteration.

- Translate abstract AI capabilities (e.g., GPT-based agents) into concrete product requirements.

- Partner with LLM researchers, ML engineers, and designers on a daily basis to build and improve the product.

- Act as the bridge between the technical AI team and other stakeholders (product, business, marketing), translating research insights into product realities.

- Oversee the quality and reliability of AI features. Work with the AI teams to conduct rigorous testing and evaluation of LLM outputs.

- Act as an evangelist for generative AI within the company.

- Train and inform internal stakeholders about new AI capabilities and features.

Mandatory Qualifications:

- Bachelor's degree in computer science, engineering, or a related technical field (or equivalent practical experience).

- 5+ years of product management experience, including a track record of delivering successful AI/ML-powered products or features.

- Strong understanding of machine learning and AI concepts, especially in the LLM ecosystem.

- Familiarity with modern NLP and generative AI techniques; comfortable discussing model capabilities, limitations, and evaluation.

- Highly analytical and comfortable with data-driven decision making.

- Excellent communication skills with the ability to articulate complex AI concepts in simple terms for diverse stakeholders.

- Proven ability to collaborate cross-functionally and influence teams.

Desired Qualifications:

- Prior experience specifically with LLM-based products and familiarity with LLMOps and AI model evaluation techniques.

- Entrepreneurial mindset with a bias for action.

Other Information:

Additional information on English Qualification

English: Fluent

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