Solutions Engineer

About Oden:

Manufacturing is undergoing its fourth industrial revolution, with factory operations increasingly driven by real-time applications that combine process and context data with advanced ML and AI algorithms. This is unlocking a staggering opportunity to improve the efficiency and productivity of existing manufacturing processes. 

As a Manufacturing AI company, Oden is at the forefront of this revolution. We combine large-scale data processing architectures and advanced AI and ML algorithms within the Oden platform so manufacturing operations teams can continuously monitor, analyze, and optimize their production, across a diverse set of processes and conditions. Our goal is to maximize efficiency, sustainability, and competitiveness in the manufacturing domain - to help True Makers Make Things Better!

Why We Do It:

We like to enable True Makers - those who make things - to make more, to waste less, to serve their customers, and to thrive in a competitive world. Help enough makers, and the world can give us all the abundance we want for less cost and environmental impact. 

The Role:

The Solutions Engineer is a crucial team member responsible for driving the successful implementation and integration of Oden to our customers. You’ll apply your critical thinking and technical skills to deliver integration solutions and develop Oden’s integration toolset. This role involves working closely with our Sales, Solutions Architect (SA), and Engineering teams to understand customer requirements, design technical solutions, and execute/oversee implementations. By iterating quickly with customers, Solutions Engineers play a critical role in ensuring our solution is effectively deployed and integrated to match the unique needs of our manufacturing customers.

Responsibilities:

• Technical Solution Design

  • Collaborate with sales/SA/engineering teams to understand customer use cases and data integration requirements

  • Design technical solutions that integrate relevant data sources to Oden’s cloud endpoints

  • Develop detailed implementation plans, including system configurations, data migration strategies, and integration requirements

• Implementation, Integration, and Development

  • Lead the technical implementation of Oden integration solutions

  • Configure and customize our products to align with customer workflows, processes, and business rules.

  • Oversee the integration of our solutions with existing manufacturing systems, including ERP, MES, and QMS platforms.

  • Develop and maintain libraries/connectors to interface Oden with common solutions

• Technical Expertise

  • Serve as a subject matter expert on the technical aspects of Oden, including architecture, APIs, and data models.

  • Identify product enhancements and communicate with product/engineering teams

  • Provide guidance and support to customers and internal teams on technical implementation best practices and methodologies.

  • Troubleshoot technical issues (e.g., networking, QA, and resolve challenges encountered during implementation and integration.

• Collaboration and Communication:

  • Communicate technical requirements, dependencies, and timelines effectively to internal stakeholders and manufacturing clients.

  • Foster strong relationships with customers, serving as a trusted advisor and advocate for their technical needs and objectives.

  • Work closely with cross-functional teams (sales/SA/CSM) to ensure alignment and coordination throughout implementation.

• Documentation:

  • Develop integration documentation to support turnkey deployments

  • Continuously update and enhance documentation based on customer feedback and evolving product capabilities.

Required Qualifications:

• 3+ years of experience supporting SaaS enterprise sales cycles on integration and digital transformation projects as a Solutions Engineer, Technical Consultant, or similar client-facing technical role. Experience working in manufacturing is a plus.

• Programming experience:

  • Scripting (python, powershell, bash, or similar)

  • Writing SQL queries

  • Making REST API calls

• Experience with the following technologies

  • Middleware and integration toolsets

  • Windows and Linux operating systems

  • Enterprise networking and troubleshooting

  • Deploying and maintaining remote applications

• Strong writing skills for technical documentation

• Experience supporting customers and managing technical solutions

• Excellent communication skills

• Curiosity and enthusiasm about technology

• Strong project management and self-organization skills

• Ability to multi-task across multiple clients & priorities

• Comfort in a startup environment - ability to move quickly and wear many hats

• Based in the Atlanta area 

We anticipate the base salary band for this role will be between $95,000 and $150,000, in addition to equity and benefits. This role may be hired at the Associate level ($95,000 to $115,000) or the Senior level ($115,000 to $145,000). The salary at offer will be determined by factors such as the candidate’s experience, knowledge, skills, and abilities, as well as internal equity among our team.

At Oden, we are deeply committed to ensuring that every team member is engaged in work they are passionate about and find fulfilling. We prioritze your career development, offering personalized pathways for growth and advancement. Our approach is to align your strengths and interests with the company’s goals, ensuring that you not only contribute meaningfully but also progress steadily in your professional journey, reaching new heights in your career.

We’re an equal opportunity employer (EOE). 

Diversity at Oden means building a team that is rich across all boundaries of race, ethnicity, gender identification, sexual orientation, disability, religion, age and thinking style. We welcome all backgrounds, life experiences, and worldviews as these are the catalyst for the rapid evolution of our product and our organization. Diversity allows us to tackle new challenges, embrace change, make well-informed decisions, and ultimately Make Things Better. In alignment with our “People First” company value, Oden has a passionate internal team dedicated to the promotion of diversity and inclusion initiatives as a core component of our culture.

Our diversity initiatives apply to our practices and policies on recruiting, compensation and benefits; professional development; promotions; social activities and the ongoing development of a psychologically safe work environment.