Senior Manager, Problem Analysis & Resolution (Last Mile Delivery)

Position Summary...

As a Senior Manager within the Delivery Defects & Enhancements team, you will lead efforts to uncover, size, and help solve our most critical delivery challenges. You’ll bring deep analytical expertise and operational curiosity to identify root causes, influence cross-functional partners, and drive strategic improvements that reduce defects and elevate the experience for our customers and associates. This role is for those who fall in love with the problem—not just the solution—and seek to bring AI-powered insights to scale solutions across our delivery ecosystem.

What you'll do...

• Lead Analytical Root Cause Discovery: Use structured methodologies, AI models, and data science tools to uncover the “why” behind recurring defects and associate/customer pain points.
• Drive Cross-Functional Problem Resolution: Translate data insights into compelling narratives and partner with product, ops, and engineering teams to address root causes.
• Influence Without Authority: Shape decision-making by grounding conversations in analysis, business impact, and field observations.
• Build Scalable Analysis Frameworks: Leverage AI and automation to develop repeatable approaches for evaluating problems.
• Champion the Problem-Loving Mindset: Promote a culture where AI-driven discovery and full-context understanding are operationalized.

What You'll Bring:

• Strong analytical skills, with experience in SQL, AI-driven analytics, and visualization tools.
• Ability to distill complex data into simple, actionable insights using automation and machine learning.

• Excellent communication and storytelling skills.

• Strong project management abilities.

• Passion for uncovering and solving systemic issues through technology-forward methods.

At Walmart, we offer competitive pay as well as performance-based bonus awards and other great benefits for a happier mind, body, and wallet. Health benefits include medical, vision and dental coverage. Financial benefits include 401(k), stock purchase and company-paid life insurance. Paid time off benefits include PTO (including sick leave), parental leave, family care leave, bereavement, jury duty, and voting. Other benefits include short-term and long-term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more.

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You will also receive PTO and/or PPTO that can be used for vacation, sick leave, holidays, or other purposes. The amount you receive depends on your job classification and length of employment. It will meet or exceed the requirements of paid sick leave laws, where applicable.

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For information about PTO, see https://one.walmart.com/notices.

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Live Better U is a Walmart-paid education benefit program for full-time and part-time associates in Walmart and Sam's Club facilities. Programs range from high school completion to bachelor's degrees, including English Language Learning and short-form certificates. Tuition, books, and fees are completely paid for by Walmart.

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Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to a specific plan or program terms.

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For information about benefits and eligibility, see One.Walmart.

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The annual salary range for this position is $90,000.00-$180,000.00

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Additional compensation includes annual or quarterly performance bonuses.

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Additional compensation for certain positions may also include:

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- Stock

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Minimum Qualifications...

Outlined below are the required minimum qualifications for this position. If none are listed, there are no minimum qualifications.

Option 1: Bachelor's degree in Business, Engineering, Statistics, Economics, Analytics, Mathematics, Arts, Finance or related field and 4 years' experience in data analysis, data science, statistics, or related field. Option 2: Master's degree in Business, Engineering, Statistics, Economics, Analytics, Mathematics, Computer Science, Information Technology or related field and 2 years' experience in data analysis, data science, statistics, or related field. Option 3: 6 years' experience in data analysis, data science, statistics, or related field.
1 year's supervisory experience.

Preferred Qualifications...

Outlined below are the optional preferred qualifications for this position. If none are listed, there are no preferred qualifications.

Data science, data analysis, statistics, or related field, Master’s degree in Business, Computer Science, Engineering, Statistics, Economics, Analytics, Mathematics, Computer Science, Information Technology or related field, Related industry experience (for example, retail, merchandising, healthcare, eCommerce), Successful completion of assessments in data analysis and Business Intelligence tools and scripting languages (for example, SQL, Python, Spark, Scala, R, Power BI, or Tableau), Supervisory experience

Primary Location...

702 Sw 8Th St, Bentonville, AR 72716, United States of America