Data Analyst

Company Description

T-Systems Information and Communication Technology India Private Limited (T-Systems ICT India Pvt. Ltd.) is a proud recipient of the prestigious Great Place To Work® Certification™. As a wholly owned subsidiary of T-Systems International GmbH, T-Systems India operates across Pune, Bangalore, and Nagpur, boasting a dedicated team of 3500+ employees providing services to group customers. T-Systems offers integrated end-to-end IT solutions, driving the digital transformation of companies in all industries, including automotive, manufacturing, logistics, and transportation, as well as healthcare and the public sector. T-Systems develops vertical, company-specific software solutions for these sectors. T-Systems International GmbH is an information technology and digital transformation company with a presence in over 20 countries and a revenue of more than €4 billion. T-Systems is a world-leading provider of digital services and has over 20 years of experience in the transformation and management of IT systems. As a subsidiary of Deutsche Telekom and a market leader in Germany, T-Systems International offers secure, integrated information technology and digital solutions from a single source.

Job Description

Experience: 5+

Location: Pune

Responsibilities:

• Collaborate with cross-functional teams to define, track, and refine key performance indicators (KPIs) for broadband service quality and operations
• Design, develop, and maintain dashboards to monitor system performance and support data-driven decision making
• Analyze broadband operational data using SQL to uncover trends, identify anomalies, and generate actionable insights
• Leverage domain knowledge of broadband systems to assess the impact of KPIs on network quality and end-user experience
• Support go/no-go decisions for new feature rollouts and software deployments with data-backed assessments
• Conduct deep-dive investigations into field anomalies or service issues and produce clear, data-driven recommendations
• Translate technical performance indicators into meaningful business insights to drive operational and customer experience improvements