Quality KPIs and Data Analyst

Job description

Are you passionate about data, analysis, and continuous improvement? Would you like to contribute to enhancing quality processes in a global environment?

We’re looking for a Quality KPIs and Data Analyst that will join the Customer Care Strategy and Quality Business Processes department, where data-driven decisions and process improvement are key to delivering excellence.

�� What You’ll Do

• Collect and analyze quality-related data from systems such as SAP, Salesforce, and QSW, ensuring accuracy and completeness.
• Maintain and update Microsoft Power BI dashboards, ensuring data consistency and reliability for stakeholders.
• Monitor KPIs and metrics in the Food and Machine areas, reporting any deviations from standards.
• Apply statistical methods and data visualization techniques to identify trends and generate actionable insights.
• Prepare timely and accurate reports aligned with stakeholder needs, clearly communicating quality performance.
• Review existing KPIs to identify strengths and areas for improvement, and lead the development of new KPIs from design to Power BI implementation.
• Collaborate with internal teams (e.g., Customer Care, Quality, Supplier Quality, Technical Service) to manage and interpret data for issue resolution and strategic reporting.

�� What We’re Looking For

• We welcome candidates with at least 1/2 year of experience in similar roles
• Familiarity with Microsoft Power BI and a passion for creating clear, insightful dashboards.
• Interest in structured data analysis and process improvement.
• Attention to detail in handling data from multiple sources.
• Strong communication skills in English and ability to work effectively in international teams.
• Analytical mindset, organizational skills, and a collaborative spirit.

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✨ In return we offer

• Comprehensive welfare package including short working week during summer months
• Hybrid working policy (10 days a month remote working)
• Company restaurant service
• Access to our corporate gym
• A fast paced and dynamic international context
  
  
  

�� What next?

• Our Talent Acquisition Team will assess your application and if you have what we’re looking for, you'll be contacted for an initial interview
• If you make it to the short list, you’ll be interviewed by the Hiring Manager and if necessary, other members of the hiring panel
• In some cases, you may be required to show us your skills via technical challenge.
  
  
  

☕ Who We Are

Our Group was founded in Turin in 1895, has been owned by the Lavazza family for four generations. As one of the world’s most important coffee roasters, we operate in more than 140 countries through our brands, subsidiaries and distributors, with a total of over 5,500 employees.

Every day we operate in all sectors of the coffee industry, offering our products through every channel and positioning our brands as a high-quality blend.

We are a community of single origins united into a perfect blend, humans enriching one another through our mutual diversity.

Awakening a better world every morning: the commitment we make every single day.

#Turin