Customer Analytics & Insight Lead

End Date

Tuesday 05 August 2025

Salary Range

£90,440 - £106,400

We support flexible working – click here for more information on flexible working options

Flexible Working Options

Hybrid Working, Job Share

Job Description Summary

Our Customer Analytics & Insight Lead will define how we leverage our existing data landscape and create new data products to make more effective data driven decisions, define our Waterfront data strategy, and drive commercial results.

Job Description

JOB TITLE: Customer Analytics & Insight Lead

SALARY: £90,440- £106,400

LOCATION: Edinburgh

HOURS: Full time

WORKING PATTERN: Our work style is hybrid, which involves spending at least two days per week, or 40% of our time, at one of our office sites

About this opportunity

We're seeking a passionate and motivated insight & analytics, data science or commercial professional who will support the development of meaningful insights using various tools like PowerBI, Excel, Group Data Warehouse, SQL, Python, and PowerPoint.

Your knowledge and deep expertise in Group data, will help us deliver insights in a fast-paced and exhilarating Waterfront platform, where you can see how your insights inform customer experience and support business objectives.

What you’ll be doing…

• Leading a team of data analysts, to build deep and meaningful insight.

• Leading on developing our data strategy for the app, public site, Trust Pilot, and building out infrastructure in partnership with the Data Centre of Excellence.

• Identifying new business and optimisation opportunities by harnessing our data.

• Support the development of the customer strategy by working in partnership with the Customer Value Management team.

• Supporting specific time-bound projects, working with other areas of the Waterfront platform to deliver platform-wide solutions.

• Delivering large-scale data analysis for larger projects to improve insights provided to the business.

• Collaborating with teams specializing in data capabilities across IP&I, CDAO, and BMX to improve existing data capabilities and unlock channel insights.

• Identifying and learning new tools and skills to increase efficiency and create a self-serve insight culture.

Why Lloyds Banking Group?

Like the modern Britain we serve, we’re evolving. Investing billions in our people, data and tech to transform the way we meet the constantly evolving needs of our 26 million customers. We’re growing with purpose. Join us on our journey and can too…

What you’ll need…

• Proven experience in analytical tools such as Python, SQL, GCP, PowerBI, etc.

• An enthusiastic approach to tackling complex data issues and building insights.

• Numerate problem-solving skills to model and analyse the commercial consequences of past, present, and future business activities.

• Experience of managing analysts/data scientists.

• Ability to develop recommendations and proposals that convey a clear understanding of the subject matter and are appropriately tailored for different audiences.

• Ability to piece together complex, sometimes contradictory information to build a coherent narrative.

It would also be useful if you have:

• Experience working within the Pensions & Investments industry with familiarity of Insurance, Pensions, and Investments specific datasets.

About working for us:

Our ambition is to be the top tier UK business for diversity, equity and inclusion supporting our customers, colleagues and communities, and we’re committed to creating an environment in which everyone can thrive, learn and develop.

We were one of the first major organisations to set goals on diversity in senior roles, create a menopause health package, and a dedicated Working with Cancer Initiative.

We offer reasonable workplace adjustments for colleagues with disabilities, including flexibility in office attendance, location and working patterns. And, as a Disability Confident Leader, we guarantee interviews for a fair and proportionate number of applicants who meet the minimum criteria for the role with a disability, long-term health or neurodivergent condition through the Disability Confident Scheme.

We provide reasonable adjustments throughout the recruitment process to reduce or remove barriers. Just let us know what you need.

We also offer a wide-ranging benefits package, which includes:

• A generous pension contribution of up to 15%

• An annual performance-related bonus

• Share schemes including free shares

• Benefits you can adapt to your lifestyle, such as discounted shopping

• 30 days’ holiday, with bank holidays on top

• A range of wellbeing initiatives and generous parental leave policies

This is a once in a career opportunity to help shape your future as well as ours.

Join us and grow with purpose.

At Lloyds Banking Group, we're driven by a clear purpose; to help Britain prosper. Across the Group, our colleagues are focused on making a difference to customers, businesses and communities. With us you'll have a key role to play in shaping the financial services of the future, whilst the scale and reach of our Group means you'll have many opportunities to learn, grow and develop.

We keep your data safe. So, we'll only ever ask you to provide confidential or sensitive information once you have formally been invited along to an interview or accepted a verbal offer to join us which is when we run our background checks.  We'll always explain what we need and why, with any request coming from a trusted Lloyds Banking Group person. 

We're focused on creating a values-led culture and are committed to building a workforce which reflects the diversity of the customers and communities we serve. Together we’re building a truly inclusive workplace where all of our colleagues have the opportunity to make a real difference.