Associate Software Engineer

Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, organizations can accelerate growth by delivering empathetic, personalized experiences at scale to drive customer loyalty, workforce engagement, efficiency and operational improvements.

We employ more than 6,000 people across the globe who embrace empathy and cultivate collaboration to succeed. And, while we offer great benefits and perks like larger tech companies, our employees have the independence to make a larger impact on the company and take ownership of their work. Join the team and create the future of customer experience together.

Associate Software Engineer

The Conversational AI team are helping drive major changes in Self and Assisted Services to deliver better outcomes, better experiences and lower costs. We are looking for a talented Associate Software Engineer to join the Conversational AI team, and help build products and services to bring the benefits of this technology to Genesys customers.

Location: This is a full-time, on-site role in our state of the art office in Galway City, where you’ll work hands-on with a focused team that values fast feedback, close collaboration, and building great things together.

As an Associate Software Engineer in the Conversational AI team, you will be designing and developing high quality software to deliver key features of the Product roadmaps. You will be working on tools and infrastructure challenges involving machine learning and software engineering to deliver AI powered conversational solutions. You will be joining a collaborative team of like-minded people who thrive on technical problem solving and relish design challenges. Working in an Agile team environment, our teams are full-stack, with capabilities to deliver full features across Front-End, Back-End, Eventing and Storage layers.  Genesys Software Engineers think through implementation details of scale, security and usability. We write code in Java, and work with many technologies, including DynamoDB, SQS, Kafka, Jenkins, GIT etc, all on AWS. 

Key Responsibilities:

• Assist in implementation of the Bots product, part of our AI Platform

• Bring features all the way through the Design, Develop, Test, Deploy & Maintain cycle

• Build your skills in software engineering in a supportive environment

Minimum Requirements:

• Honours 2.1 Degree or higher in Computer Science, Electronic Engineering or related disciplines

• You are an excellent programmer, and know how to write quality code in Java.

• Good understanding of Software algorithms and data structures

• Experience working with REST APIs

• Understanding of cloud concepts

• This role is suitable for recent graduates or somebody with up to 2 years of experience.

• You want to work and grow in a dynamic team environment

Desirable Skills: We expect you to have experience with some of the following technologies and are willing to learn the rest:

• Python

• Distributed Systems and Micro-Services

• AWS  technologies – we mostly work with DynamoDB, Lambdas and Ec2 instances.

• Jenkins

• GIT

Our Benefits:

• Development and career growth opportunities

• Excellent pension scheme

• Bonus scheme

• Health Insurance

• Income Protection & Life Assurance

If a Genesys employee referred you, please use the link they sent you to apply.

About Genesys:

Genesys empowers more than 8,000 organizations in over 100 countries to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, Genesys delivers the future of CX to organizations of all sizes so they can provide empathetic, personalized experience at scale. As the trusted platform that is born in the cloud, Genesys Cloud helps organizations accelerate growth by enabling them to differentiate with the right customer experience at the right time, while driving stronger workforce engagement, efficiency and operational improvements. Visit www.genesys.com.

Reasonable Accommodations:

If you require a reasonable accommodation to complete any part of the application process, or are limited in your ability to access or use this online application and need an alternative method for applying, you or someone you know may contact us at reasonable.accommodations@genesys.com.

You can expect a response within 24–48 hours. To help us provide the best support, click the email link above to open a pre-filled message and complete the requested information before sending. If you have any questions, please include them in your email.

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Genesys is an equal opportunity employer committed to fairness in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics.

Please note that recruiters will never ask for sensitive personal or financial information during the application phase.