Ops Research Analyst

Department:

Revenue Management & Pricing

Our Company Promise

We are committed to provide our Employees a stable work environment with equal opportunity for learning and personal growth. Creativity and innovation are encouraged for improving the effectiveness of Southwest Airlines. Above all, Employees will be provided the same concern, respect, and caring attitude within the organization that they are expected to share externally with every Southwest Customer.

Job Description:

Southwest Airlines promises to provide Employees with equal opportunity for learning and personal growth. An Ops Research Analyst supports the application of statistics, math, business acumen, and computer science concepts to collect, organize, analyze, summarize, and interpret data. This role also monitors, maintains and troubleshoots Revenue Management technical applications that unlock revenue generating opportunities, enable smarter decision making, and improve efficiency for the Revenue Management Department. The Ops Research Analyst is a strategic problem-solver who is ready to drive the future of Southwest Airlines.  

Additional Details 

• The culture of Southwest Airlines means we value the camaraderie, collaboration, and innovation that occurs when we come together and interact face-to-face at our vibrant Corporate Campus. Due to the nature of this role, you would be required to work from our Dallas, TX headquarters facility during business hours.    

• U.S. citizenship or current authorization to work in the U.S. required and no current or future work authorization sponsorship available.   

 

We’re committed to fair hiring practices and to making employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, gender expression, national origin, age, military or veteran status, disability, genetic information, or other legally protected characteristics. 

Responsibilities

• Formulates solutions and communicates results from data analysis with assistance from more experienced Data Scientists
• Assist in research, data mining, developing conclusions and presenting findings to leaders for discussion and evaluation
• Supports the ongoing effectiveness of models in use by stakeholders
• Use technology skills to build, update, and maintain scalable applications, datasets, and automated processes based on provided requirements
• Assist in enabling Yield Management and Pricing to be more effective and efficient by working with more senior members of the Team to create reports and strategies
• May perform other job duties as directed by Employee’s Leaders

Knowledge, Skills and Abilities

• Knowledge of foundational statistics and math concepts
• Knowledge of statistical and scripting programming languages
• Ability to collect, organize, visualize and assimilate data by turning raw data into meaningful information using data-oriented programming languages and visualization software
• Ability to identify problems and review related information to develop and evaluate options and implement solutions
• Ability to use logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems
• Ability to apply general rules to specific problems to produce answers that make sense
• Ability to combine pieces of information to form general rules or conclusions
• Ability to deliver assignments that are medium in scope and high importance
• Ability to provide appropriate written documentation of tools, processes, and projects

Education

• Required: High School Diploma or GED

Experience

• Intermediate level experience, fully functioning broad knowledge in:
  • Revenue Management principles
  • SQL, Alteryx, or VBA
  • Tableau, PowerBI, Java, Access, or Python
  • Relational databases (Teradata, Oracle, etc)
  • Structured Query Language (SQL) to compile and analyze large amounts of data
  • Microsoft Office products, with emphasis on Access and Excel
  • Preferred: Knowledge of foundational statistics and math concepts 
  • Preferred: Knowledge of statistical and scripting programming languages 
  • Preferred: Ability to collect, organize, visualize and assimilate data by turning raw data into meaningful information using data-oriented programming languages and visualization software 

Licensing/Certification

• N/A

Physical Abilities

• Ability to perform work duties from [limited space work station/desk/office area] for extended periods of time
• Ability to communicate and interact with others in the English language to meet the demands of the job
• Ability to use a computer and other office productivity tools with sufficient speed and accuracy to meet the demands of the job

Other Qualifications

• Must maintain a well-groomed appearance per Company appearance standards as described in established guidelines
• Must be a U.S. citizen or have authorization to work in the United States as defined by the Immigration Reform Act of 1986
• Must be at least 18 years of age
• Must be able to comply with Company attendance standards as described in established guidelines

Pay & Benefits: 
Competitive market salary from $82,800 per year to $92,000 per year* depending on qualifications and experience. For eligible Leadership and individual contributor roles, additional bonus opportunities are available and awarded at the discretion of the Company.

Benefits you’ll love: 
• Fly for free, as a privilege, on any open seat on all Southwest flights (your eligible dependents too)
• Southwest will help fund your Retirement Savings Plan, which includes a dollarfor-dollar 401(k) Company match contribution of up to 9.3% of your eligible earnings**
• Potential for annual profit-sharing contribution in the Southwest Retirement Savings Plan—when Southwest profits, you profit***
• Competitive health insurance for you and your eligible dependents
• Southwest offers health plan coverage options that start from the very first day of employment. You'll have 30 days to select and enroll in your health plan, and coverage will be retroactively available to your first day of employment.
• Explore more benefits you’ll love: https://careers.southwestair.com/benefits

*Pay amount doesn’t guarantee employment for any particular period.
**401(k) Company match contributions are subject to the plan’s vesting schedule. Match contributions may vary based on the position.
*** Profit-sharing contributions are subject to the Retirement Savings Plan vesting schedule and are made at the discretion of the Company.

Southwest Airlines is an Equal Opportunity Employer.
Please print/save this job description because it won't be available after you apply.