VP/Director - Client Data Strategy & Initiatives, Capital Markets Client Intelligence

Job Summary

The RBC Capital Markets Client Intelligence team is responsible for providing client data and analytics to the Global Markets Sales & Trading and Corporate & Investment Banking divisions. The team leverages data sources across revenue, financial resource consumption, competitor benchmarking, client touchpoints & interactions and client feedback to deliver actionable client insights. The work we do enables the business to effectively monitor business performance, grow client revenues and make informed business decisions in efforts to optimize resources and revenues.

Job Description

What is the opportunity?

In this newly created role, you will work closely with senior stakeholders to lead strategic cross-functional initiatives that will have a long-lasting impact on our business. You’ll be focused on improving the accuracy and timeliness of our firm’s client data and prioritize work to improve the firm’s client hierarchy. You’ll meet with stakeholders to understand their requirements, partner with operations and data management teams to design and implement a target operating model and liaise with technology to enhance and re-design a future state data architecture. You’ll have the opportunity to drive a high-profile firm-wide initiative and build a team to support the new infrastructure.

What will you do?

• Collaborate: Serve as a key liaison between business stakeholders, functional partners and technology teams to identify areas for process improvements and develop technical solutions

• Increase Efficiencies: Streamline processes and improve efficiencies, leading to faster project completion and better resource utilization

• Drive Change: Consistently look for ways to automate existing manual processes, driving change management to improve processes, accuracy of data & reporting, and efficiencies

• Drive Accountability and Transparency: Establish clear accountability for program outcomes and promote transparency in decision-making

• Establish Communication and Reporting Principals: Establish clear communication channels and reporting mechanisms to keep stakeholders informed about progress and key issues

• Manage Stakeholder Engagement: Clearly define roles and responsibilities to enhance stakeholder engagement and build trust

• Reduce Risks and Costs: Effective risk management and decision-making to reduce the likelihood of unforeseen issues and associated costs

• Mitigate Risk: Identify, assess, and manage risks associated with the program, ensuring that they are addressed effectively

What do you need to succeed?

Must-have:

• Proven track record of leading cross-functional process re-engineering initiatives

• Experience managing staff in different regions and time zones

• Collaborative approach to problem solving; ability to build strong internal partnerships and relationships with stakeholders

• Capital Markets experience, knowledge of Global Markets products (Fixed Income, FX, Commodities, Futures and Equities) or Corporate & Investment Banking businesses

• In depth knowledge of Capital Markets clients such as fund managers and hedge funds and client data management and/or client on-boarding experience

• Ability to effectively communicate to senior management in a concise manner and effectively convey messaging including the creation of PowerPoint slides

• Ambitious & driven self-starter; doesn’t settle for status quo and consistently looks for ways to improve with little oversight / direction

• Flexibility to meet business deadlines; ability to multi-task and manage multiple initiatives and competing priorities at once

• Strong data management skills including experience with Excel, Tableau or other BI tools

• Bachelor’s degree or higher; at least 8 years of work experience in data management

Nice to have:

• Industry knowledge and/or experience using third party client data providers

• Experience working in a trading floor environment with the ability to manage expectations in a fast-paced environment

• Proficiency in Tableau, Alteryx, Confluence and/or JIRA

​​​​​​​What’s in it for you?

• We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual

• A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation, commissions, and stock where applicable

• Work in a dynamic, collaborative, progressive, and high-performing team

• Opportunities to do challenging work and take on greater responsibilities

• Access to leaders who support your development through coaching and mentoring opportunities

• Work in a dynamic, collaborative, innovative, and high-performing team

• Ability to make a difference and lasting impact

Job Skills

Additional Job Details

Address:

ROYAL BANK PLAZA, 200 BAY ST:TORONTO

City:

TORONTO

Country:

Canada

Work hours/week:

37.5

Employment Type:

Full time

Platform:

CAPITAL MARKETS

Job Type:

Regular

Pay Type:

Salaried

Posted Date:

2025-07-21

Application Deadline:

2025-07-31

Note: Applications will be accepted until 11:59 PM on the day prior to the application deadline date above

Inclusion and Equal Opportunity Employment

At RBC, we believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all.

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