Customer Success Engineer

Netradyne harnesses the power of Computer Vision and Edge Computing to revolutionize the modern-day transportation ecosystem. We are a leader in fleet safety solutions. With growth exceeding 4x year over year, our solution is quickly being recognized as a significant disruptive technology. Our team is growing, and we need forward-thinking, uncompromising, competitive team members to continue to facilitate our growth.

POSITION SUMMARY:

The Customer Success Engineer will be the technical powerhouse and strategic partner behind our most complex customer relationships. This hybrid role bridges technical depth with white-glove client service — part senior Customer Success Manager, part Solution Engineer, and part Technical Support Analyst.

This position can break down an API integration over lunch, lead an Executive Business Review in the afternoon, and troubleshoot a device install before dinner — all while keeping the customer engaged, confident, and loyal. The mission: deliver scalable outcomes, drive adoption and value realization, and bring clarity to complexity in the high-stakes world of commercial vehicle telematics.

ESSENTIAL FUNCTIONS:

Strategic Customer Success & Retention

• Own a portfolio of technically complex, high-value customers, driving adoption, retention, and expansion.
• Partner with executives and power users to design programs that deliver measurable ROI and safety outcomes.
• Conduct value-driven Executive Business Reviews (EBRs) and lead strategic roadmap discussions.
• Identify risk and proactively intervene through solutioning, optimization, and internal escalation leadership.

Technical Expertise & Solution Design

• Act as a subject matter expert on the full Netradyne solution stack — software, hardware, integrations, and APIs.
• Translate technical capabilities into business value across various personas (executives, IT, safety managers, drivers).
• Lead proof-of-concept deployments and assist with pre-sales technical discussions as needed.
• Collaborate with Product and Engineering to scope and communicate product enhancements based on customer needs.

Implementation & Support

• Assist with complex post-sales deployments, especially those involving integrations, large fleets, or custom configurations.
• Triage technical issues and coordinate with Support and Engineering to resolve escalations.
• Work closely with the Field Services and Onboarding teams to ensure smooth customer handoffs and successful go-lives.

Cross-functional Collaboration

• Serve as the technical “glue” between Customer Success, Product, Engineering, Sales, and Support.
• Provide feedback loops to Product based on field insights, customer feedback, and competitive intelligence.
• Mentor CSMs on technical topics and help elevate the technical maturity of the broader CS organization.

QUALIFICATIONS:

• 6+ years in a hybrid technical/customer-facing role (CSM, Solution Engineer, Technical Account Manager, etc.)
• Experience supporting or selling SaaS + hardware solutions (Fleet Safety, Telematics, IoT, or Transportation preferred).
• Proven ability to build trusted advisor relationships with both technical and non-technical stakeholders.
• Familiarity with REST APIs, integration scoping, and discussing technical topics like firmware, network troubleshooting, or 12/24v installs in layman’s terms.
• Excellent presentation and communication skills, especially in customer-facing scenarios.

Preferred Qualifications:

• Hands-on experience with telematics platforms, GPS, dash cams, or other vehicle safety technologies.
• Ability to read/write basic scripts, queries, or debug logs (Python, SQL, Postman, etc.).
• Familiarity with common transportation systems: TMS, ELDs, driver coaching platforms.
• Experience working with mid-market to enterprise fleets (100+ vehicles).

EDUCATION:

• Bachelor's degree in a technical field or equivalent practical experience.

 

Compensation Package_Perks of being a Netradyne employee: 

• Salary + eligibility for yearly bonus  
• Company equity
• Company Paid Health Care, Dental, and Vision Coverage for you and most of your dependents
• Generous PTO and Sick Leave
• 401(K) with generous company match
• Disability, Life Insurance and Ancillary Benefits
• And much more!

 

United States$120,000—$150,000 USD

We are committed to an inclusive and diverse team. Netradyne is an equal-opportunity employer. We do not discriminate based on race, color, ethnicity, ancestry, national origin, religion, sex, gender, gender identity, gender expression, sexual orientation, age, disability, veteran status, genetic information, marital status, or any legally protected status.

If there is a match between your experiences/skills and the Company's needs, we will contact you directly.

Netradyne is an equal-opportunity employer.

Applicants only - Recruiting agencies do not contact.

Recruitment Fraud Alert!

There has been an increase in fraud that targets job seekers. Scammers may present themselves to job seekers as Netradyne employees or recruiters. Please be aware that Netradyne does not request sensitive personal data from applicants via text/instant message or any unsecured method; does not promise any advance payment for work equipment set-up and does not use recruitment or job-sourcing agencies that charge candidates an advance fee of any kind. Official communication about your application will only come from emails ending in ‘@netradyne.com’ or ‘@us-greenhouse-mail.io’.

Please review and apply to our available job openings at Netradyne.com/company/careers. For more information on avoiding and reporting scams, please visit the Federal Trade Commission's job scams website.