IT Cloud Data & AI Administrator

About Digicel

Enabling customers to live, work, play and flourish in a connected world, Digicel’s world class LTE and fibre networks deliver state-of-the-art mobile, home and business solutions.

Serving 10 million consumer and business customers in 25 markets in the Caribbean and Central America, its investments of over US$5 billion and a commitment to its communities through its Digicel Foundations in Haiti, Jamaica and Trinidad & Tobago have contributed to positive outcomes for over 2 million people to date. 

With the Better-Connected ethos at the heart of everything, its 5,000 employees worldwide work together to make that a powerful reality for customers, communities and countries day in, day out.

Digicel also delivers news, sports broadcasting, digital media and financial services in several of its markets.

Visit www.digicelgroup.com for more.  

Job Title: Group IT Cloud Data & AI Admin

Primary objective of the job:

The IT Cloud Data & AI Admin is responsible for providing a mix of traditional database support along with Azure data administration. The focus for traditional database support will be the implementation, configuration, maintenance, and performance of databases. The Azure data administration support includes the design and implementation of data management resources, monitoring the security and privacy of data, and the automation of standards and policies using the full stack of Azure data services to satisfy business needs.

Main Duties and Responsibilities:

• Configure, deploy, and maintain databases and data resources in Azure.
• Monitor system health and performance.
• Monitor and optimize PaaS databases and data solutions.
• Detect and troubleshoot database server related CPU, Memory, I/O, disk space and other resource contention.
• Ensure high level of performance, availability, sustainability, and security.
• Analyze, solve, and correct issues in real time.
• Refine and automate regular processes, track issues, and document changes.
• Assist developers with query tuning and schema refinement.
• Provide 24x7 support for critical production systems.
• Perform scheduled maintenance and support release deployment activities after hours.
• Assist in automation activities wherever possible from design through development and deployment.
• Share technical expertise and cross-train other peers and team members.
• Implement data storage solutions that include relational and non-relational data stores.
• Data security and compliance.
• Process and policy automation.

Academic Qualifications and Experience Required:

• Bachelor Degree in Computer Science or related studies.
• Applicable Azure related certifications like DP-300, DP-203, and AZ-104.
• 5+ years database management experience.
• 2- 3 years Azure experience.
• Experience in Azure Data Factory, Azure Synapse, Azure Databricks, and Azure SQL administration.
• Experience in managing Oracle, SQL Server, MySQL and PostgreSQL databases.
• Experience in PowerShell, Azure CLI, KQL, and T-SQL.
• Experience in Azure Monitor is a plus.
• Experience in Azure Hybrid solutions such as Azure Stack and Azure Stack HCI is a plus.
• Experience identifying, troubleshooting, and resolving performance issues, including expensive SQL queries, blocking/deadlocking, excessive waits etc.
• Experience in performance tuning and optimization, high availability and disaster recovery for databases.
• Experience with backups, restores and recovery models.
• Familiar with data storage and protection, backup and data retention policies and processes.
• Familiar with security and networking.

Functional Skills:

• Ability to define and work to different requirements for different locations.
• Functioning in a self-managed, unstructured environment.
• Ability to prioritize multiple tasks and organize work to meet deadlines and multiple requests.
• Ability to adapt quickly to change and handle ambiguity.
• Strong customer service orientation.
• Ability to work effectively with cross functional groups and participate in problem solving process.
• Ability to develop and implement standards and procedures.
• Strong analytical and problem-solving skills.

DISCLAIMER:

This job description indicates the general nature and level of work expected of the incumbent.  It is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities required of the incumbent.  Incumbent may, and probably will be asked to perform other duties as required. Each employee, regardless of classification, is required to maintain a safe, orderly and clean workplace, using safety precautions and observing safety rules at all times.