Business Intelligence Analyst III

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ZoomInfo is seeking a Business Intelligence Analyst III to play a pivotal role in scaling our product analytics operations and empowering teams with the tools and insights they need to make fast, data-driven decisions. Based in India, this role is at the center of enabling world-class product intelligence, ensuring our tools, dashboards, and systems run seamlessly and are fully leveraged by product managers across the organization.

You’ll work closely with Product Managers, Product Operations, Data Engineering, and other stakeholders to maintain, improve, and evangelize analytics tooling. You’ll also be responsible for increasing tool adoption and proficiency across the product organization, ensuring every team has the skills and access they need to extract value from our data stack.

This role is ideal for someone who loves blending technical expertise with cross-functional enablement, and is excited about making product analytics more accessible, scalable, and impactful. You will serve as the primary expert and champion for analytics tools like Amplitude and Tableau, ensuring every team can self-serve insights and make confident decisions.

What You'll Do:

• Lead Amplitude administration and governance across the organization, including managing user permissions, monitoring and optimizing event and property usage, maintaining clean and scalable instrumentation, curating key dashboards and cohorts, and driving best practices to ensure long-term data hygiene and analytics consistency.
• Drive product analytics enablement: lead training and upskilling efforts for Product Managers and other stakeholders in tools like Amplitude and Tableau, introducing advanced features (e.g., screen recordings, heatmaps, and in-platform guides).
• Maintain and optimize Tableau dashboards: ensure business-critical dashboards are accurate, performant, and relevant to evolving product and business needs.
• Own Tableau online administration, including project structure, permissions, consistent naming conventions, and documentation. Maintain and optimize business-critical dashboards to ensure they are accurate, performant, and aligned with evolving product and business needs
• Establish and maintain best practices in tool usage and data accessibility, partnering with Data Engineering and Product Operations to improve data literacy across the organization.
  Document and operationalize tooling workflows for product analytics processes, such as event naming conventions, funnel tracking, retention metrics, and user segmentation.
• Monitor analytics tool adoption and effectiveness: gather feedback, identify gaps, and implement improvements to ensure teams are getting the most out of our analytics investments.
• Act as a bridge between technical and non-technical teams: translate business needs into technical requirements and vice versa, ensuring tool functionality aligns with real-world usage.
• Proactively recommend tooling enhancements and identify opportunities to scale self-service analytics capabilities across product teams.
• Automate recurring reports and enable a self-service analytics environment: Streamline regular reporting processes through automation and empower teams to independently explore insights and access key metrics via intuitive, reusable dashboards.
• Support ad-hoc analytical requests from Product and cross-functional teams: Translate business questions into structured analyses and deliver timely, actionable insights to inform decisions.

What You Bring:

• Bachelor’s degree in Analytics, Computer Science, Information Systems, or a related field.
• 4+ years of experience in business intelligence, product analytics, or data operations within a SaaS or tech environment.
• At least 1-2 years of experience with Amplitude and at least 2 years with Tableau, including administration, dashboard development, and stakeholder training.
• Strong SQL skills with at least 4 years of hands-on experience, including query optimization and a solid understanding of data modeling concepts.
• Proven ability to lead enablement programs and deliver effective training content for both technical and non-technical audiences.
• Strong communication and collaboration skills to work effectively with cross-functional stakeholders.
• Experience managing tooling documentation, data taxonomies, or analytics governance frameworks (preferred).
• A passion for helping teams work smarter and more effectively with data.
• Strong project management skills to lead multiple initiatives in a fast-paced, data-driven environment.

Bonus Experience:

• Experience with dbt, Snowflake and ETL tools
• Knowledge of product lifecycle metrics or product experimentation (e.g., A/B testing platforms)
• Data quality monitoring tools (e.g., Monte Carlo, Great Expectations)
• Python knowledge and experience
• Familiarity with tools like Looker, Mixpanel, Google Analytics, or other BI platforms.
• Experience working in a distributed or global team environment.

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About us: 

ZoomInfo (NASDAQ: GTM) is the Go-To-Market Intelligence Platform that empowers businesses to grow faster with AI-ready insights, trusted data, and advanced automation. Its solutions provide more than 35,000 companies worldwide with a complete view of their customers, making every seller their best seller.

ZoomInfo may use a software-based assessment as part of the recruitment process. More information about this tool, including the results of the most recent bias audit, is available here.

ZoomInfo is proud to be an equal opportunity employer, hiring based on qualifications, merit, and business needs, and does not discriminate based on protected status. We welcome all applicants and are committed to providing equal employment opportunities regardless of sex, race, age, color, national origin, sexual orientation, gender identity, marital status, disability status, religion, protected military or veteran status, medical condition, or any other characteristic protected by applicable law. We also consider qualified candidates with criminal histories in accordance with legal requirements.

For Massachusetts Applicants: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. ZoomInfo does not administer lie detector tests to applicants in any location.