Service Engineer

About Centific

Centific is a frontier AI data foundry that curates diverse, high-quality data, using our purpose-built technology platforms to empower the Magnificent Seven and our enterprise clients with safe, scalable AI deployment. Our team includes more than 150 PhDs and data scientists, along with more than 4,000 AI practitioners and engineers. We harness the power of an integrated solution ecosystem—comprising industry-leading partnerships and 1.8 million vertical domain experts in more than 230 markets—to create contextual, multilingual, pre-trained datasets; fine-tuned, industry-specific LLMs; and RAG pipelines supported by vector databases. Our zero-distance innovation™ solutions for GenAI can reduce GenAI costs by up to 80% and bring solutions to market 50% faster.

Our mission is to bridge the gap between AI creators and industry leaders by bringing best practices in GenAI to unicorn innovators and enterprise customers. We aim to help these organizations unlock significant business value by deploying GenAI at scale, helping to ensure they stay at the forefront of technological advancement and maintain a competitive edge in their respective markets.

About Job

About the job

The Site Reliability Engineer & DevOps team provides leadership, direction and accountability for application architecture, Cloud design, Infrastructures development and end to end implementation. You will independently determine and develop architectural approaches and Infrastructure solutions, conduct business reviews, and operate our production services. Strong collaboration skills will be required to work closely with other engineering teams to ensure services/systems are highly stable and performant and meet the SLA of the service operations.

In this role:

• Perform common daily monitoring, maintenance and support tasks to critical service and infrastructure components, e.g. Continuous Integration, Release deployment, Patching etc.
• Research, diagnose, troubleshoot and identify solutions to timely resolve tools and system issues in daily operation.
• Utilize existing tools to perform remote administration, configuration based on projects and support tickets.
• Follow standard procedures for proper escalation of unresolved issues to the appropriate internal teams
• Write toolkit with common scripting language (e.g. Powershell/Python) to deliver excellence operations.
• Write and review accurate and complete support procedures, system documentation, and issue tracking entries.

Core Qualifications:  

• Background in Computer Science equivalent to a B.Sc.
• 1-2 years of software development experience, or 3+ years of senior technical support experience in enterprise-level systems.
• Windows and Linux server hands on system experiences.
• Proficiency in at least one scripting/programming language (e.g. PowerShell, Python, Shell, C#)
• Experience with automation and DevOps tools, setting up and supporting CI/CD.
• Strong troubleshooting and analytical skills with complex technical systems
• Excellent written and oral communication skills, ability to explain technical concepts clearly.

• Experience in incident management and participating in on-call rotations. Support a 24x7 live site support model for the services team owns 

Preferred Qualifications:  

• Knowledge of cloud computing platforms (Azure/ AWS/GCP)
• Mastering CI\CD concepts and hands on implementations experiences, specifically GIT 
• Experience in cross-team project coordination and execution
• Leadership skills: Sound problem resolution, judgment, negotiating and decision-making skills.  
• Proficient on both Chinese and English.
• Ability to deal with the ambiguity associated with working in a fast-paced and changing environment. 

Centific is an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, ancestry, citizenship status, age, mental or physical disability, medical condition, sex (including pregnancy), gender identity or expression, sexual orientation, marital status, familial status, veteran status, or any other characteristic protected by applicable law. We consider qualified applicants regardless of criminal histories, consistent with legal requirements.