Data Analyst (Energy/Utility Experience) - Work from Home / Dayshift

The Metering Support Assistant plays a key role in the SmartEnergy Management Department, supporting the accurate management of meter data across a diverse client portfolio. The role involves monitoring data quality, resolving data issues, coordinating with meter providers, and ensuring effective use of internal systems. Strong organisational and communication skills, attention to detail, and teamwork are essential.

Data Management & Monitoring

• Identify and request missing or substituted meter data.
• Manually upload and verify data in the internal CRM system.
• Monitor and resolve issues related to solar and substituted data.
• Escalate unresolved data issues to the Meter Leader.

New Data Feed Management

• Review and activate new meter data feeds.
• Manage CRM tickets related to new feed activations.

Stakeholder Communication & Support

• Provide responsive service to internal and external stakeholders.
• Coordinate with meter providers and retailers for data access.
• Respond promptly to internal team queries.

System & Record Maintenance

• Ensure accuracy of data in internal systems and service records.
• Maintain up-to-date and consistent customer records.

General & Team Responsibilities

• Participate in team collaboration and knowledge sharing.
• Support reporting tasks and ad hoc departmental needs.
• Engage in ongoing training and development.
• Uphold data confidentiality and service standards.
• Take ownership of task quality and timeliness to meet KPIs.

Note: The official job title for this position is Metering Support Assistant.

Requirements

• Minimum 3–5 years of experience in a similar role, supported by a relevant degree in Business Administration, IT or Data Analytics, or a related discipline.
• Data entry experience required, with experience in a metering, energy services, utilities, or data-intensive environment highly desired.
• Microsoft Office proficiency is essential.
• Strong communication skills (verbal and written).
• Excellent planning, time management, and self-organisation.
• Strong initiative, resourcefulness, and results-driven approach.
• Good interpersonal skills and a collaborative mindset.
• Customer service experience preferred.

Benefits

Why Join Twoconnect?

We offer more than just a job — we offer a supportive and rewarding career experience. Here’s what you can expect from this opportunity:

• Work from home
• Monday to Friday 7:00 AM – 4:00 PM PHT (adjustments will be made for AU daylight saving time)
• Opportunities to work with leading companies in Australia and beyond
• Comprehensive HMO and government-mandated benefits
• Training programmes for career development
• Engaging company outings, team activities and wellness sessions
• Supportive, inclusive culture
• Dedicated managers focused on your growth and success

We’re not your typical BPO — we’re a Managed Service Provider (MSP) centered on people and their success. Most of our roles are work from home, on day shift, and offer the chance to work directly with leading clients in Australia, New Zealand, and now the UK as part of their team.

We offer a people-first culture where you're valued, not just counted.

To learn more about us visit our socials:

Website: https://twoconnect.com.au/

Careers: https://apply.workable.com/twoconnect-careers/

LinkedIn: https://linkedin.com/company/twoconnectau

Facebook: https://www.facebook.com/2woconnect/

Instagram:   https://www.instagram.com/twoconnect_/