Sr Global Command Centre Analyst - Data Operations

The Senior GCC Analyst provides front-line data support to external customers of CME Group for product, trading, technical, connectivity and functionality support. In this role, the analyst works regularly in a customer facing capacity to deliver informational assistance via telephone and electronic means. The Senior Analyst is expected to monitor data flow and perform analysis on internal market data streams, third-party contributor data, file deliveries (SFTP/FTP), and historical data sources. For this role the analyst will have a passion for solving problems and delivering excellent customer service. Issues are reported with an accurate assessment of any adverse conditions to GCC Management and Business Line Managers.

Responsibilities:

• Oversee automated processes, scheduled jobs and end-of-day reporting files

• Liaise with support/development teams to resolve cross-system issues

• Monitor the availability, performance and throughput of supported data and third party sourced applications

• Field external and internal customer enquiries related to general investigations and live data outage events

• Quickly identify, examine, and escalate alerts to minimize data flow impact and preempt outages

• Communication with developers, the business and third-party vendors, ensuring we meet SLAs.

• Take ownership of an incident resolution end-to-end by following up on root causes and identify actions to prevent the same incident from reoccurring, while keeping stakeholders informed

• Create and send reports following established process failures

• Proactively identify opportunities for automation of processes and production stability 

• Contribute to our knowledge base by documenting common problems and resolutions

• Share knowledge and expertise with others and supporting team members as required

• Willingness to learn new technologies and maintain industry knowledge

• Flexibility within the role as the needs of CME Group evolve to support new technology

• Being open to possible weekend work on a rotational basis

Qualifications: 

• Able to manage incidents and service requests in a faced-paced dynamic environment, while providing timely status updates to users and key internal stakeholders

• Display strong team working skills and evidence of collaboration across a geographically diverse organization

• Excellent communication and interpersonal skills, with an ability to communicate technical information in a professional, clear and understandable manner to both technical and non-technical stakeholders

• Exhibit a structured, systematic and analytical approach with a problem-solving mentality that is dedicated to optimize processes

• Bachelor’s Degree or relevant work experience

Experience: 

• Prior data or trade support experience; preferably 3-5 years on a support desk responsible for front office production applications via telephone and electronic means

• Understanding of a trade and or data lifecycle, ideally coupled with knowledge of a downstream technical and business processes

• Proficiency with leading industry charting/news platforms, such as Bloomberg and Eikon

• Have background with investigative and analytical tools such as Corvil and Splunk

• Practical knowledge of FIX; ideally familiarity with native exchange protocols

• Display an intermediate level understanding in scripting languages such as Python, and data analytics tools including Tableau, Power BI and Looker

• Proficient in MS Excel

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CME Group: Where Futures are Made

CME Group is the world’s leading derivatives marketplace. But who we are goes deeper than that. Here, you can impact markets worldwide. Transform industries. And build a career by shaping tomorrow. We invest in your success and you own it – all while working alongside a team of leading experts who inspire you in ways big and small. Problem solvers, difference makers, trailblazers. Those are our people. And we’re looking for more.

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