Artificial Intelligence Business Innovation Lead - Senior Business Program Manager

The Small, Medium, Enterprise and Channel (SME&C) Digital Sales organization plays a critical role in delivering the power of the Microsoft Cloud and the promise of AI to customers around the world. Representing over 80% of the global workforce and contributing more than 40% of global GDP, this segment is a fast-growing, digital-scale engine for Microsoft.

 

We are building a customer-obsessed, partner-aligned, digital-first sales engine that delivers adaptive, intelligent, and scalable solutions to meet customers where they are. To realize this vision, we are looking for bold, forward-thinking talent to help shape the future.

 

We are seeking a Artificial Intelligence Business Innovation Lead - Senior Business Program Manager to join the Business Innovation and AI Transformation Capabilities team within the SME&C organization. In this role, you will lead strategic programs that accelerate Microsoft’s AI transformation across our global digital sales force.

 

You will drive the design and delivery of agentic capabilities—such as copilots, Agents, autonomous workflows, and intelligent recommendations—that empower sellers, enhance customer engagement, and fuel revenue growth. This role is for someone who thrives at the intersection of business strategy, AI innovation, and operational execution.

 

Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.

Responsibilities

Program Leadership & AI Transformation

• Lead the end-to-end delivery of high-impact AI and digital programs—from concept through execution—in partnership with cross-functional teams (e.g., Engineering, Finance, Marketing, Field).
• Drive enterprise-scale AI transformation initiatives, including the integration of agentic capabilities into business processes.
• Translate business needs into scalable, intelligent solutions leveraging Microsoft’s AI and cloud platforms (e.g., Copilot, Agents, Power Platform, Dynamics 365, Azure), with a growth mindset toward emerging technologies like Generative AI (Llama, Gemini, OpenAI, etc.).

Product & Design Thinking

• Apply product thinking to define user needs, shape MVPs, and iterate based on feedback and data.
• Use human-centered design principles to develop intuitive, impactful solutions that improve seller and customer experiences.

Execution & Operational Excellence

• Define success metrics, build dashboards, and use data to inform decision-making, continuous improvement, and executive reporting.
• Support digital programs using Agile and product-centric delivery models, with a focus on iteration, feedback loops, and delivery at scale.
• Establish governance frameworks, manage risk, and ensure compliance across global, cross-functional initiatives.

Stakeholder Engagement & Influence

• Partner with stakeholders to surface critical business challenges and translate them into actionable, outcome-driven solutions.
• Lead change management initiatives, including stakeholder readiness, training, and adoption planning.
• Build executive-level partnerships through clear communication, storytelling, and cross-functional influence—distilling complexity and aligning diverse stakeholders.
• Drive seller productivity, customer and partner engagement, and sales enablement through technology and process innovation.

Adaptability & Global Acumen

• Thrive in fast-paced, ambiguous environments with a bias for action and a focus on impact.
• Bring a global perspective with sensitivity to cultural nuances and regional business dynamics.

 

 Other

• • Embody our Culture and Values

Qualifications

Required Qualifications

• Bachelor's Degree in Business, Operations, Finance, or related field AND 6+ years experience in program management, process management, or process improvement
  • OR equivalent experience.
• 4+ years experience leading cross-functional programs from concept to execution, with the ability to translate business needs into scalable solutions using AI or cloud technologies (e.g., Microsoft Copilot, Agents, Power Platform, Dynamics 365, Azure).
• 4+ years experience supporting or delivering AI-driven solutions, including copilots, intelligent automation, or predictive insights, in a business or sales operations context.
• 4+ years experience with Agile methodologies (e.g. Kaizen, Six Sigma) and product-centric delivery models focused on rapid iteration and user feedback. 
• 4+ years experience in analytical and problem-solving skills, with a demonstrated ability to drive measurable business outcomes.

Preferred Qualifications

• Master's Degree in Business, Operations, Finance, or related field AND 8+ years experience in program management, process management, or process improvement
  • OR Bachelor's Degree in Business, Operations, Finance, or related field AND 12+ years experience in program management, process management, or process improvement
  • OR equivalent experience.

Business Program Management IC5 - The typical base pay range for this role across the U.S. is USD $116,900 - $203,600 per year. There is a different range applicable to specific work locations, within the San Francisco Bay area and New York City metropolitan area, and the base pay range for this role in those locations is USD $148,400 - $222,600 per year.

Certain roles may be eligible for benefits and other compensation. Find additional benefits and pay information here: https://careers.microsoft.com/us/en/us-corporate-pay

Microsoft will accept applications for the role until August 3, 2025.

 

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances.  We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request via the Accommodation request form.

 

Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.

 

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