Senior Product Manager, Marketplaces

About Carvana

“We believe CVNA is in the early stages of becoming the next U.S. retail category killer.” 

– Stephens Investment Bank, Analyst Report, Sept. 2024

Building leading-edge technology has been at the core of Carvana’s strategy since our founding, driving us to become the 3rd fastest company in history to organically reach the Fortune 500 following only Amazon and Google. Today, we remain founder-lead and as ambitious as ever. In 2024, we have not only emerged as the fastest growing automotive retailer, but also the most profitable thanks to our deep vertical integration across retail, lending, vehicle transportation, wholesale auctions, and more. 

If you want to grow not just as a leader but as a business-builder, Carvana is the place for you. Our technology teams build:

• End-to-end ecommerce for both selling and buying cars, including everything you see on Carvana.com and in our mobile apps.
• AI-driven customer support across chat, email, SMS, and voice, as well as a proprietary CRM platform to ensure the most efficient and highest quality customer experience.
• 360° vehicle photography and interactive merchandising using cutting edge computer vision and AI techniques.
• The most sophisticated and self-service automotive lending platform in the world.
• Systems and tools behind a nationwide logistics network that has delivered and picked up over 3 million cars via our fully owned and operated fleet of automotive haulers, efficiently managing distribution of our massive inventory to 85% of US driveways.
• Enterprise grade systems for operating the largest vehicle reconditioning facilities in the US, with workflow and automation to guide the work for everything mechanical, electrical, and cosmetic needed to bring each car to our high standards.
• Early adoption and customization of AI tools for optimizing our Developer efficiency and experience.

And much, much more…

This role is 100% on-site at our Tempe Town Lake HQ, Monday through Friday.

About the team and position

Marketplace is a division of Carvana focused on our B2B offerings. We’ve already built a two billion dollar business (Sell to Carvana and Carvana Wholesale) and acquired a third (ADESA). The internal infrastructure - systems, processes, people - we’ve built to power Carvana’s tech-forward business can power thousands more for our B2B customers and partners in the automotive industry. Think Amazon and FBA, Google and GCP - we’re taking our secret sauce, packaging it up, and making it available to others who also want to create best-in-class automotive businesses. 

As a Senior Product Manager on the Vehicle Representation team, you’ll play a key role in helping us build the best vehicle visualization and condition representation in the industry. We want to make buying wholesale cars online more trustworthy and efficient for dealers than buying in person, just like we’ve done with Carvana.com for consumers buying retail used cars. In keeping with our great tradition of innovation you’ll be working to modernize the space with cutting-edge technology like AI-based damage detection, mobile, high-quality imaging systems, and intelligent search and recommendation engines.

At Carvana being a Product Manager goes beyond technology. Your product is your business and you’ll need to think about the impact your products have not just on customer experience, but also how they’re powered by distributed operational and logistics teams. Think of it as taking your pure-tech PM skills to the next level. 

We believe our experience is great because our people are great. Investing in our people is fundamental to building a great company and customer experience. Expect support and partnership from those around you. Many of our best leaders come from within.

Responsibilities

We need people who are comfortable making decisions without an answer to every question, finding solutions to problems that haven’t been solved, and designing products that no one has attempted. We find that those types of people tend to be great at data, great at working across teams, and laser-focused on building a great customer experience. 

We’re doing more than just building an app, we’re building end-to-end businesses - from the ground up. That means you have to be willing to scale down and up alongside the needs of the business - from running SQL queries to cementing strategic partnerships. 

In addition to all the traditional Product Manager duties, we expect you to:

• Develop and evangelize your team’s mission, strategy, and objectives with both internal and external partners
• Work with executives and strategic partnerships to evaluate and make high-impact investments in physical/operational technology and R&D
• Conduct competitive analyses to recommend and place product roadmap bets towards out-innovating industry-leading incumbents
• Work directly with large, raw datasets to meticulously transform them into intelligible, customer-facing products
• Take day-to-day ownership and execution responsibility for various product (and occasionally, non-product) initiatives
• Act as the main point of contact for and driver of cross-functional collaboration with a large field operations organization across many locations nationwide
• Use qualitative and quantitative research and analysis methods to investigate customers’ frustrations and unmet needs and creatively identify product development opportunities
• Own initiative shaping, scoping, and requirements drafting to enable effective engineering execution
• Write clear project briefs and detailed requirements to effectively communicate with the team and align all stakeholders around a common understanding of “what” and “why”
• Creatively explore ways to speed up time-to-value, reduce risk, and increase the pace of learning through prototyping, pilot testing, and other forms of validation
• Track, analyze, interpret, and share results of product team initiatives to track progress against KPIs
• Collect requirements and build relationships by working alongside business teams, partners, and users in local US markets - travel 15% of the year
• Bring a flexible, entrepreneurial, “whatever it takes” attitude to creating impact
• Live the Carvana values

Skills and experience

• Minimum 5+ years experience in software product management, 
• Product experience at one or more highly successful companies
• Strong understanding of metrics
• Split-testing design and interpretation
• Great communication and collaboration skills
• Definitive design sensibility 
• A sense of humor – we don’t take ourselves too seriously and love to have fun
• Data querying, modeling, and visualization skills (SQL, Tableau, Python, etc.) a plus
• Automotive industry or car-enthusiast knowledge a plus

Legal stuff

Hiring is contingent on passing a complete background check.

Carvana is an equal employment opportunity employer. All applicants receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, marital status, national origin, age, mental or physical disability, protected veteran status, or genetic information, or any other basis protected by applicable law. Carvana also prohibits harassment of applicants or employees based on any of these protected categories.

Please note this job description is not designed to contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.