IT Support Specialist - Part-time (Hybrid)

Hi, Future Homie!

At Homebase, you’ll join a team that’s bold, fast-moving, and obsessed with helping small businesses thrive. We build with empathy, act with urgency, and take big swings that drive real-world impact. Here, every Homie shows up to raise the bar, support one another, and celebrate wins as a team.

We’re not just building an app—we’re building unstoppable teams. So what do you say, are you in?

📍Your Impact Starts Here

We’re looking for an IT Support Specialist who’s passionate about making work radically easier for our internal teams. You’ll focus on end-user support, system hygiene, and AV reliability, ensuring every Homie has the tools, hardware, and access they need to thrive. You’ll partner across departments to support onboarding, security audits, and daily operations, raising the bar with every ticket closed.

This is a hands-on, part-time hybrid role in our Toronto hub. If you love solving problems, streamlining workflows, and experimenting with automation and AI tooling, we want to hear from you.

💼 How You’ll Make an Impact

• Lead new hire tech onboarding and offboarding processes, ensuring seamless setup and secure asset recovery

• Manage, troubleshoot, and maintain all AV and conference room technology across our Toronto office

• Monitor internal ticketing system, providing timely Tier 1–2 support across macOS, Windows, SaaS platforms, and network issues

• Support IT system audits, asset inventory, and access reviews to ensure compliance and readiness

• Experiment with automation tools and AI-enabled workflows to streamline IT support and improve resolution velocity

• Assist in IT initiatives related to security, automation, and infrastructure

• Serve as the go-to IT support on-site during high-stakes meetings or company events
  

🚀 The Foundation for Success

• 2+ years of IT support or helpdesk experience, ideally in a hybrid or in-office environment

• Strong knowledge of macOS, Windows, and SaaS ecosystems (Google Workspace, Slack, Zoom, etc.)

• Hands-on experience with MDM tools (Kandji, Intune), hardware setup, and asset tracking systems

• Familiarity with scripting or automation tools is a plus (e.g., Bash, PowerShell, Zapier, or AI tools like GPT)

• Exceptional organizational skills and service orientation

• Demonstrated curiosity around emerging tech and AI-driven support tooling

• Ability to collaborate in the Toronto office weekly on Tuesdays and Wednesdays

What We Offer

• 💰 Ownership & Savings: Stock options + TFSA/RRSP with 4% company match

• 🏥 Health & Wellness: Comprehensive medical, dental, and vision for you and your dependents

• ⏰ Flexible Time: 20 days PTO + company holidays

• 👶 Family Support: Maternity/Parental Leave EI top-up support offered (after 6 months of service)

• 🌟 Work Your Way: Work From Anywhere Month + meeting-free weeks yearly

• 🛡️ Protection Plans: Life insurance + short/long-term disability coverage

• 🍽️ Workspace Perks: Meals provided, team offsites, and Customer Days

🤝 The Homie Way - At Homebase, we live by our five operating principles:

• 💡 Be Customer Obsessed

• ⚡ Move Fast, Learn Fast

• 🎯 Own Your Impact

• 🏆 Master Your Craft

• 🏅 Win Together

What to Expect During the Interview Process:

• Meet the Talent Acquisition team, Lauren B.

• Meet the Hiring Manager, Ron S.

• Participate in a Technical Interview, Joseph P.

• Meet with Engineering  Leadership, Steven M.

• Background Check + Offer Stage

• Welcome to the team, Homie 🎉

💜 Belonging at Homebase - We're committed to fostering a welcoming space where every Homie can be their full self. Experience comes in many forms—so if you're excited about this role, even if you don’t meet 100% of the qualifications, we encourage you to apply! 

Homebase will consider qualified applicants with criminal histories in a manner consistent with the San Francisco Fair Chance Ordinance.

👋 Hey, We’re Homebase

Unstoppable teams start here.

Homebase is the everything app for hourly teams—built to simplify the day-to-day and superpower local businesses. With tools for scheduling, time clocks, payroll, communication, HR, and more, we help teams stay connected and in control. Today, over 100,000 small (but mighty) businesses rely on us to make work radically easier. Together, we’ve tracked over a billion hours for 2.5+ million workers—and we’re just getting started.

At Homebase, we celebrate diversity and are proud to be an equal opportunity employer. We welcome all candidates and do not discriminate based on any legally protected status. If you need accommodations during the hiring process, please let us know—we’re committed to ensuring fair and equitable access for all.