AI Deployment Strategist

Are you passionate about revolutionizing business banking and empowering companies to manage, run, and grow their businesses with confidence?

Join Arc as we redefine finance and banking for the innovation economy.

We're on a mission to provide founders and CFOs with a trusted banking and growth capital solution that aligns with their fast-paced needs. Thousands of VC backed startups use Arc’s cash management and capital markets platform to manage their finances and raise debt capital.

As AI Deployment Strategist, you’ll work across customer success, sales, and engineering to ensure technical clarity and execution—before, during, and after the sale of our cutting-edge Arc Intelligence product. You’ll become the AI prompting authority for the business, forming the technical backbone of the go-to-market motion.

You will:

• Support the Arc Intelligence sales process by joining prospect and client calls to address technical product questions

• Own customer due diligence: complete InfoSec questionnaires, and continuously improve our DDQ knowledge base

• Audit reports generated by users, flag issues to engineering, and support customers in getting value from our AI

• Prompt engineering: create natural language prompts tailored to customer needs to ensure accurate, relevant report output

• Deliver light technical implementations, such as configuring SSO or provisioning custom data retention policies

• Ensure CRM hygiene: maintain clean, structured data to help the customer success and sales teams scale effectively

• Be the voice of the customer to the engineering team—providing real feedback that helps improve the product

Who You Are

You’re a versatile operator who can translate between engineers and customers. You know how to handle enterprise buyers, explain complex systems clearly, and work cross-functionally to deliver high-impact outcomes.

• Experience prompting and working with LLMs and AI SaaS tools

• Familiarity with enterprise information security concepts and due diligence processes

• Strong communicator who is commercially minded, customer-obsessed, and tech fluent. You can explain complex concepts to non technical audiences

• Ability to project manage complex workflows and technical deliverables without writing production code

• Strong on keyboard skills, technically sharp, and eager to find a path to leveling up your coding skills

• Based in NYC — we believe the best work is done together, in person at our beautiful corporate HQ in NYC. You’ll have flexibility to work remotely at least 1 day per week.

Nice to Haves

• Prior experience reviewing or writing investment memos or working as an investment analyst is a big plus

• Previous roles in technical sales, solutions engineering, customer success, or AI implementation

• Familiarity with reporting tools, natural language outputs, or unstructured document processing
  

Why Join Arc

• Be part of a category-defining company backed by world-class investors including Y Combinator, Left Lane, NFX, and Torch

• Work with top talent from Meta, Notion, LinkedIn, Stripe, Brex, and Wall Street’s top shops

• Shape the sales motion from the ground up during a critical growth phase

• Competitive salary, equity upside, full benefits, and unlimited PTO

• A high-trust culture with clear goals, sharp minds, and zero red tape