Senior Manager Data Management - Operations

Are you ready for the Most Impactful Work of Your Life?
Want to make a difference? Interested in working with high-end health technology and using your Data management and team management skills in a role that positively impacts millions of lives?
Our people are passionate about what they do and committed to making life easier for those involved in life-changing clinical research. What we do matters.

Where do you fit in?
The Sr. Manager, Data Management (eCOA) is responsible for working with the Data Analyst team and other internal project team members to provide data management services for our customers to ensure on time and accurate deliverables. Responsibilities include leading a team of clinical data analysts & data entry associates, providing data management guidance to internal project team members and customers; reviewing data management documents; and facilitating/verifying data clarifications and data changes.


As part of our team, your main responsibilities will be:
1. Creates and nurtures an inspiring team environment with an open and trust-based communication culture.
2. Creates and supports a working environment oriented towards improvements, innovation and a pursuit of excellence, while ensuring team members are working efficiently and providing deliverables on time and with high quality.
3. Communicates effectively within a multi-disciplinary project team to complete assigned tasks on time and within budget.
4. Collaborates across functional groups to address technical issues and escalations impacting quality/efficiency and drives technical initiatives within Data Management.
5. Provides data management guidance and communicates with internal and external stakeholders on all aspects of data management activities.
6. Provides effective oversight of documentation creation/upkeep, data transfers, data clarifications, data corrections, and external data reconciliation with external (customer, CRA, site) and/or internal stakeholders.
7. Leads process improvement initiatives that increase efficiency / quality, mitigate operations risks, improve team performance, and meet departmental objectives and corporate objectives.
8. Ensures strict adherence to Standard Operating Procedures (SOPs), Working Instructions and Best Practices; develops and improves these, as needed.

Decision Making and Influence
• Participates in special data-related projects as needed.
• Assists with departmental initiatives and projects as required.
• Represents Data Management in client visits, audits, inspections and bid defenses as needed.


You’ll need to bring:
1. Bachelor’s degree in a relevant field (Medicine, Statistics, Computer Science) or equivalent work experience; Certification in CDM is a plus.
2. Proven ability to provide inspiring leadership to the team, ensuring members are adequately trained and adhere to project-specific, global, standardized data management processes.
3. Strong communication (verbal, written) and collaboration skills across technical and non-technical cross-functional stakeholders.
4. Ability to complete high quality technical documentation and to understand requirements related to system and front-end functionality, including data process flow.
5. Demonstrates extreme attention to detail and organization in all aspects of work.
6. Strong ability to problem-solve, and quickly learn and apply new skills, procedures and approaches.
7. Demonstrates ability to handle multiple competing priorities, meet deadlines and multi-task in an extremely fast-paced work environment with minimal direct supervision.
8. Proven ability to work both independently and in a team-oriented environment, providing support to team members & establishing/maintaining effective work relationships with team members and co-workers, within and across functional areas.
9. Demonstrates proactive and positive approach to tasks and projects overall, as well as adapting to the types of scheduling & process changes that are inherent in a fast-paced business.
10. In-depth working knowledge of SQL and strong knowledge of database structures; knowledge of other programming languages such as SAS is a plus.

We’d be thrilled to hear that you also have:
1. 5+ years of professional experience in data management (preferably in the clinical trial space) and 3+ years of people management experience.
2. Proficient in Excel, Word, PowerPoint, Access and other software technologies and applications.
3. Familiarity with JIRA or JIRA Service Management is a plus.
4. Knowledge of regulatory standards (GCP, 21 CFR Part 11).
5. Knowledge of CDISC standards and clinical trial systems/tools is a plus.


Location: Santiago, RM, Chile
Language: Resumes must be submitted in English.
Ready to join the adventure? Apply now and be a part of Signant Health’s exciting journey!

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At Signant Health, accepting difference isn’t enough—we celebrate it, we support it, and we nurture it for the benefit of our team members, our clients and our community. Signant Health is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or veteran status.