Manager, Advanced Business Analytics

Our world is transforming, and PTC is leading the way. Our software brings the physical and digital worlds together, enabling companies to improve operations, create better products, and empower people in all aspects of their business. 

Our people make all the difference in our success. Today, we are a global team of nearly 7,000 and our main objective is to create opportunities for our team members to explore, learn, and grow – all while seeing their ideas come to life and celebrating the differences that make us who we are and the work we do possible.  

PTC is looking for a team leader for our advanced analytics team that blends software business acumen and technical skill. This role supports company-wide initiatives in predictive modeling and decision support to include: calculating addressable market sizes; predicting customer events and recommending pre-emptive courses of action; building and refining metrics; defining, cleansing, and scaling data; and supporting our digital commerce expansion.

An exceptional candidate will be fluent in common technology terminology, business problems, strategic decision making and be able to support them with technically rigorous data science programs.  

This role will report to the Senior Vice President of Customer Initiatives and will join a talented team of colleagues responsible for transforming our customer experience. You will collaborate with a diverse set of executive and senior management stakeholders at the company across all businesses and products.

Responsibilities:

• Assess and prioritize areas for opportunity in our customer base
• Develop end-to-end data science solutions and products to drive the increased success of PTC’s customer experience initiatives and teams.
• Provide timely insights to internal stakeholders to make data-driven decisions.
• Partner with other analytics teams, data governance, finance, and revenue ops to ensure that the appropriate data sources are available and organized to enable deeper understanding of PTC’s customers.
• Be an advocate for data driven everything, evangelize insights on what’s working and what’s not working to help drive better views into PTC’s business.
• Create custom metrics and reporting to support PTC customer initiatives particularly within Digital Commerce and Customer Experience.

Preferred Skills and Knowledge:

• Ambitious and highly motivated able to operate in a fast-paced environment
• Ability to structure and execute quantitative and qualitative analysis and translate into insights, recommendations, and innovative strategies
• Experience in executing cross-functional strategic and operational initiatives in an ambiguous environment
• Experience leveraging data to make decisions

Basic Qualifications:

• Bachelors degree in STEM, Advanced Degree in Data Science and/or MBA with Analytics preferred

• 5+ years of experience in business operations or advanced analytics roles
• Demonstrated leadership and change management experience
• Fluency in software key metrics (ARR, FCF, Renewal Rate, etc.)
• Experience delivering Machine Learning Models including: Linear/Logistic Regression, Gradient Boosting, Tree Models, Clustering and packages: SK-learn, XGBoost, etc.
• Coding proficiency in Python and familiarity leveraging coding tools (Git, BitBucket, Ubuntu)
• Experience with visualization tools (PowerBI, Qlik Sense, Tableau, Looker)

At PTC, we believe in the power of diverse ideas and perspectives. As a global company that values and respects all identities, cultures, and perspectives, we strive to create an inclusive PTC for ALL through an environment where everyone feels like they belong and are empowered to bring their true, authentic selves to work. Proud to be an Equal Opportunity Employer, we welcome applicants from all backgrounds and hire without regard to race, national origin, religion, age, color, ethnicity, ancestry, marital status, sex (including pregnancy), sexual orientation, gender identity, gender expression, genetic information, disability, veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations. It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Life at PTC is about more than working with today’s most cutting-edge technologies to transform the physical world. It’s about showing up as you are and working alongside some of today’s most talented industry leaders to transform the world around you. 

If you share our passion for problem-solving through innovation, you’ll likely become just as passionate about the PTC experience as we are. Are you ready to explore your next career move with us?

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