AI Engineer (Full stack)

Company Description

Quantanite is a business process outsourcing (BPO) and customer experience (CX) solutions company that helps fast-growing companies and leading global brands to transform and grow. We do this through a collaborative and consultative approach, rethinking business processes and ensuring our clients employ the optimal mix of automation and human intelligence. We’re an ambitious team of professionals spread across four continents and looking to disrupt our industry by delivering seamless customer experiences for our clients, backed up with exceptional results. We have big dreams and are constantly looking for new colleagues to join us who share our values, passion, and appreciation for diversity

Job Description

About the Role

We are seeking a AI Engineer to join our team and play a critical role in the design and develop a cognitive data solution. The broader vision is to develop an AI-based platform that will crawl through unstructured data sources and extract meaningful information. The ideal candidate will possess full-stack development skills along with a strong understanding of database structures, SQL queries, ETL tools and Azure data technologies.

Core Responsibilities

Lead the design, development, and implementation of AI algorithms and models to enhance payment and CX product offerings.

Test agent interactions, document behaviors, and help improve reliability and performance.

Assist with agent integration, system testing, and deployment.

Develop and deploy AI models (including deep learning models) using TensorFlow, PyTorch, and other ML/DL frameworks.

Design and maintain the full AI data pipeline, including data crawling, ETL, and building fact tables.

Apply statistical and programming expertise (NumPy, Pandas, etc.) for data analysis and modeling.

Optimize AI models for on-premise infrastructure with a focus on performance and security compliance.

Stay abreast of the latest trends in AI and contribute to continuous improvements.

Mentor junior AI/ML engineers and contribute to documentation and process standardization.

Contribute to the broader AI agent ecosystem and cross-functional collaboration.

Required Experience

Strong Python programming skills and experience with full-stack development.

Experience with large language models (LLMs) like ChatGPT, Claude, etc.

6 months to 1 year of experience in Claims and Denial Management within the medical healthcare industry in India.

Solid understanding of AI/ML concepts including NLP, ML algorithms, deep learning, image/speech recognition.

Experience with Azure Data Factory, Databricks/Spark, Synapse/SQL DW, and Data Lake Storage.

Familiarity with data pipelines, APIs, data exchange mechanisms, and RDBMS/NoSQL databases.

Ability to write clear and thorough documentation.

Enthusiasm for emerging AI technologies and open-source collaboration.

Nice to Have Experience

with agent frameworks (LangChain, AutoGPT, CrewAI, etc.)

Basic DevOps knowledge and experience in scalable deployments.

Experience with API development and RESTful services.

Familiarity with vector databases (e.g., FAISS, ChromaDB, Pinecone, Weaviate).

Prior contributions to open-source AI projects or communities.

Additional Information

Benefits
At Quantanite, we ask a lot of our associates, which is why we give so much in return. In addition to your compensation, our perks include:

• Dress: Wear anything you like to the office. We want you to feel as comfortable as when working from home.
• Employee Engagement: Experience our family community and embrace our culture where we bring people together to laugh and celebrate our achievements.
• Professional development: We love giving back and ensure you have opportunities to grow with us and even travel on occasion.
• Events: Regular team and organisation-wide get-togethers and events.
• Value orientation: Everything we do at Quantanite is informed by our Purpose and Values. We Build Better. Together.

Future development:

At Quantanite, you’ll have a personal development plan to help you improve in the areas you’re looking to develop over the coming years. Your manager will dedicate time and resources to supporting you in getting you to the next level.

You’ll also have the opportunity to progress internally. As a fast-growing organization, our teams are growing, and you’ll have the chance to take on more responsibility over time. So, if you’re looking for a career full of purpose and potential, we’d love to hear from you!