Software Engineer in ServiceNow team - IGT1 Lanka

Colombo, WP, Sri Lanka

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Company Description

About IGT1 Lanka 

IGT1 Lanka is a rapidly growing offshore technology and talent solutions company based in Port City Colombo. We are a fully owned subsidiary of IGT I Holdings Sweden AB, funded by the three of world’s leading private equity firms; EQT Group, Hg, and TA Associates. We’re also proud to be a sister company of IFS, Sri Lanka’s largest and most established technology company. 

At IGT1 Lanka, we partner with global businesses to scale operations, accelerate innovation, and build world-class SaaS platforms through high-quality offshore delivery. Our people-first culture champions diversity, teamwork, and continuous learning, creating an environment where talent thrives. 

With a team of over 400 professionals and counting, we are always looking for passionate, skilled individuals who want to make a global impact while being part of something extraordinary. 

Through our offshore collaboration model, you'll be embedded within the team of one of our esteemed international clients, contributing directly to high-impact, enterprise-level initiatives. 

 

Qualifications

Preferred Skills and Experience:

  • 2+ years of hands-on ServiceNow development and customization (server- and client-side scripting, Business Rules, Script Includes, UI Actions, Client Scripts, UI Policies, Update Sets, Import Sets, Transformation Maps, etc.)
  • Experience with Flow Designer, building Service Portal widgets and UI Builder applications.
  • Strong JavaScript (ES6+) skills and familiarity with AngularJS/ServiceNow UI frameworks.
  • Understanding of core ITSM/CSM modules (Case, Incident, Problem, Change, Request, Knowledge Management).
  • Excellent problem-solving skills, clear written and verbal communication, ability to collaborate across the teams.
  • Willingness to participate in a 24x7 on-call rotation and occasional weekend or after-hours support.

Experience in the following would be a plus:

  • Experience in integrating ServiceNow with external systems (CRMs, Identity Providers, etc.) for inbound and outbound data flow.
  • Hands-on integration of large language models (GPT-based agents, Azure OpenAI, Azure AI Search, etc.) into business workflows.
  • ServiceNow Certified System Administrator, Certified Application Developer or other platform certifications.
  • Front-end development frameworks beyond ServiceNow (React, Vue.js, etc.)
  • Performance tuning, security hardening and architecture design of high-volume enterprise ServiceNow instances.

Additional Information

We embrace flexibility and hybrid work opportunities to support diverse needs and lifestyles, while also valuing inclusive workplace experiences. By fostering a sense of community, we drive innovation, strengthen connections, and nurture belonging. Our commitment ensures you can work in a way that suits you best, while also engaging with colleagues to share ideas and build meaningful relationships. #Li-Hybrid

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* Salary range is an estimate based on our AI, ML, Data Science Salary Index 💰

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Category: Engineering Jobs

Tags: Angular Architecture Azure ES6 GPT JavaScript LLMs OpenAI React Security Vue

Perks/benefits: Career development Equity / stock options

Region: Asia/Pacific
Country: Sri Lanka

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