Software Engineer in ServiceNow team - IGT1 Lanka
Colombo, WP, Sri Lanka
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IFS
Discover IFS enterprise software solutions and learn how to deliver exceptional service with tailored business tools.Company Description
About IGT1 Lanka
IGT1 Lanka is a rapidly growing offshore technology and talent solutions company based in Port City Colombo. We are a fully owned subsidiary of IGT I Holdings Sweden AB, funded by the three of world’s leading private equity firms; EQT Group, Hg, and TA Associates. We’re also proud to be a sister company of IFS, Sri Lanka’s largest and most established technology company.
At IGT1 Lanka, we partner with global businesses to scale operations, accelerate innovation, and build world-class SaaS platforms through high-quality offshore delivery. Our people-first culture champions diversity, teamwork, and continuous learning, creating an environment where talent thrives.
With a team of over 400 professionals and counting, we are always looking for passionate, skilled individuals who want to make a global impact while being part of something extraordinary.
Through our offshore collaboration model, you'll be embedded within the team of one of our esteemed international clients, contributing directly to high-impact, enterprise-level initiatives.
Qualifications
Preferred Skills and Experience:
- 2+ years of hands-on ServiceNow development and customization (server- and client-side scripting, Business Rules, Script Includes, UI Actions, Client Scripts, UI Policies, Update Sets, Import Sets, Transformation Maps, etc.)
- Experience with Flow Designer, building Service Portal widgets and UI Builder applications.
- Strong JavaScript (ES6+) skills and familiarity with AngularJS/ServiceNow UI frameworks.
- Understanding of core ITSM/CSM modules (Case, Incident, Problem, Change, Request, Knowledge Management).
- Excellent problem-solving skills, clear written and verbal communication, ability to collaborate across the teams.
- Willingness to participate in a 24x7 on-call rotation and occasional weekend or after-hours support.
Experience in the following would be a plus:
- Experience in integrating ServiceNow with external systems (CRMs, Identity Providers, etc.) for inbound and outbound data flow.
- Hands-on integration of large language models (GPT-based agents, Azure OpenAI, Azure AI Search, etc.) into business workflows.
- ServiceNow Certified System Administrator, Certified Application Developer or other platform certifications.
- Front-end development frameworks beyond ServiceNow (React, Vue.js, etc.)
- Performance tuning, security hardening and architecture design of high-volume enterprise ServiceNow instances.
Additional Information
We embrace flexibility and hybrid work opportunities to support diverse needs and lifestyles, while also valuing inclusive workplace experiences. By fostering a sense of community, we drive innovation, strengthen connections, and nurture belonging. Our commitment ensures you can work in a way that suits you best, while also engaging with colleagues to share ideas and build meaningful relationships. #Li-Hybrid
* Salary range is an estimate based on our AI, ML, Data Science Salary Index 💰
Tags: Angular Architecture Azure ES6 GPT JavaScript LLMs OpenAI React Security Vue
Perks/benefits: Career development Equity / stock options
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