Director Trust & Safety (f/m/d)

We help people and companies secure their premium spot on the internet. Connected by this shared purpose, our international team works passionately on making domain trading as easy and secure as possible. What started as a "search engine for domain offers" in 1999, is now Sedo - the world's largest platform for buying, selling and monetizing web addresses. That is why we are always looking for people with the motivation to rethink and challenge the status-quo. At our beautiful office in the heart of Cologne, you will find like minded people to collectively grow and advance your career. Combined with our tolerant mindset and our joy to celebrate our diversity, we create an inspiring environment to say: Bye, bye, boredom.

You will be responsible for building and overseeing Sedo’s Trust & Safety function. This includes defining policies and workflows to ensure the security of our platform, as well as leading a team of Quality Raters who will report directly to you.

Tasks

• Develop and maintain Trust & Safety strategy, policies and SLA-driven KPIs
• Manage, coach and scale a team of Quality Raters and content analysts
• Oversee review of banner & video creatives for compliance with Google Ads Guidelines and internal standards
• Design incident-response and escalation processes for policy violations
• Partner with Tech, Product, Compliance & Legal on technical controls and policy enforcement
• Monitor and report on metrics (review volume, accuracy, TTR, user impact)
• Drive automation via ML / AI models and rule-based systems to optimize review efficiency

Qualifications

• 7+ years in Trust & Safety, content moderation or compliance leadership
• Proven experience managing cross-functional teams including external raters
• Deep knowledge of digital-ad compliance frameworks and risk management
• Strong analytical skills and data-driven decision-making
• Track record of implementing automation in review processes
• Fluent in English and German; excellent communication at C-level
• Based in Cologne (hybrid work model)

Benefits

• Hybrid working model.
• Flexible working hours through trust-based working hours.
• At some locations a subsidized canteen and various free drinks.
• Modern office space with very good transport connections.
• Various employee discounts for activities and products.
• Employee events such as summer and winter parties, as well as workshops.
• Numerous training and development opportunities.
• Various health offers, such as sports and health courses.

We welcome diversity and encourage applications from all individuals, regardless of their background, identity, or personal characteristics, as outlined by law.