Senior Data Scientist

Oncourse Home Solutions (OHS) is a people-centric, $500M organization that is owned by private equity firm, Apax Partners operating under the brands American Water Resources, Pivotal Home Solutions and American Home Solutions. We do what is right for our people so they can do their best when serving our 1.8+ million customers across the U.S. Our mission is to create lasting value for our customers and our partners by helping homeowners navigate the unexpected, reduce costs, and make homeownership enjoyable for all. Our vision is to make our products and services accessible to our customers and our partners by becoming the most trusted and reliable home solutions organization in the market. We are committed to fostering an environment that embraces diversity in all forms, where our employees, customers and partners feel valued, respected, and supported.  

As a US-based warranty provider, we provide expertise in safety and homecare to our customers. Our integrated solutions meet customer needs both inside and outside the home. Inside the home we protect critical aspects of home function such as plumbing, heating and cooling, appliances, power surges, hot water heater, and interior electrical. Outside the home we provide protection for critical lines (water, gas, wells, sewers, electric and septic). We primarily go to market B2B2C, partnering mostly with water/gas/electric utilities and municipalities to offer our product leveraging their brand for marketing and often adding our subscription fee to the water/gas/electric bill itself. When our customers need help with home maintenance, repair, or coverage, OHS is there. This is what it means to be an ‘Oncourse SUPER’—Successful, United, Progressive, Empathetic, Reliable. SUPERs get it done. We sweat homeownership so our customers and partners don’t have to.  

As an equal opportunity employer, our employment decisions are based on business needs, job requirements and individual qualifications without regard to race, color, religion, age, sex (including pregnancy), sexual orientation, gender identity, national origin, ancestry, marital status, parental status, mental or physical disability, military or veteran status, or any other basis protected by federal, state, or local law. Oncourse Home Solutions is committed to recruiting and retaining talented applicants and to providing all employees with a workplace free from discrimination and/or harassment. 

Position Summary

We are a private equity-owned home warranty company with an agile data science team that drives innovation across the business. Our team owns the full data science product lifecycle—from ideation to deployment. We’re seeking a Senior Data Scientist to lead the development and management of machine learning models for our direct mail campaigns and other marketing channels, with a strong focus on distributed systems and cutting-edge machine learning technologies. 

This role is based in Naperville, IL office. A regular in-office schedule (Mon-Fri) is required, as our office environment is a key driver of our company culture and employee experience. 

 Responsibilities include but are not limited to:

• Own the end-to-end lifecycle of machine learning models for direct mail targeting and optimization
•  Design and implement scalable machine learning pipelines using Ray.io and Anyscale for distributed training and inference 
• Execute with cross-functional teams on omni channel strategy, channel optimization and ROI driven targeting to boost growth 
• Leverage large language models (LLMs) and generative AI to enhance personalization and targeting strategies 
• Align model outputs with business goals in collaboration with marketing, engineering, and analytics teams 
• Conduct rigorous A/B testing and statistical analysis to validate model performance 
• Monitor model drift and performance in production and implement retraining strategies 
• Mentor junior team members and contribute to the team’s technical roadmap

We’re Excited If This Is You

Experience and Qualifications of the Role 

• 5+ years of experience in applied machine learning as a full stack data scientist, with use cases in marketing or growth analytics
• Proven ability to independently develop and deploy ML models
• Strong experience with Ray.io, Anyscale, or similar distributed computing frameworks
• Proficiency in Python, SQL, and ML libraries (e.g., scikit-learn, XGBoost, TensorFlow, PyTorch)
• Experience with LLMs (e.g., OpenAI, Hugging Face Transformers) and their applications in real-world use cases such as chatbot/helper for customers
• Deep understanding of statistical modeling, experimentation, and causal inference
• Ability to translate business requirements to technical specifications
• Ability to communicate complex and nuanced messaging to a diverse audience of senior leadership stakeholders
• Outstanding written, verbal, and interpersonal communication skills 

Additional Preferred Qualifications:

• Experience in the home warranty, insurance, or other financial services industries and hands-on experience with direct mail acquisition.
• Experience working in a fast-paced, matrixed environment with rapidly changing priorities
• Experience with MLOps tools and cloud platforms (AWS)
• Knowledge of data visualization tools (e.g., Looker, Tableau, Power BI)
  
  

Computer Skills Needed to Perform the Job   

• Proficient in Microsoft O365

Education  

• Master’s or Ph.D. in Statistics, Computer Science, Data Science or a related field (or equivalent experience) 

 
Certificates, Licenses, Registrations 
N/A

We offer a compelling total rewards package that includes a competitive base salary and comprehensive benefits to support your total wellbeing.  The base pay range for this position is $100,000 - $175,000 USD Annual. The specific pay offered will depend on qualifications, experience, education and skill set. The compensation offered may also include an annual performance-based bonus, sales incentive plan or commission target.   

Our benefits include, but are not limited to, healthcare, life insurance, paid time off, retirement, commuter benefits, and education reimbursement. Exact compensation may vary based on skills, experience, and location.

• Competitive Compensation: We value your hard work and are proud of our competitive pay for performance philosophy.
• Comprehensive Health Coverage: Medical, dental, and vision insurance options, plus paid short-term and long-term disability coverage.
• 401(k) Plan with 4% Company Match: Secure your future with our robust retirement plan.
• Generous Paid Time Off: Take the time you need to recharge and relax.
• Education Assistance Program: Invest in your growth and development with our support.
• FSA/HSA Options: Flexible spending and health savings accounts to manage your transportation and dependent care expenses.
• Employee Wellness: Access to EAP, health, legal, and financial resources to support your overall well-being.
• Vibrant Company Culture: Monthly Townhalls, employee recognition programs, and Employee Business Resource Groups (EBRGs) to keep you engaged and connected.
  
  

Competencies 

Action Oriented - Enjoys working hard; is action oriented and full of energy for the things that he/she sees as challenging; not fearful of acting with a minimum of planning; seizes more opportunities than others.
Communicate Effectively - Is able to clearly and succinctly communicate verbally and in writing in a variety of settings and styles; can get messages across that have the desired effect.
Conflict Management - Steps up to conflicts, seeing them as opportunities; reads situations quickly; good at focused listening; can hammer out tough agreements and settle disputes equitably; can find common ground and get cooperation with minimum noise.
Customer Focus - Is dedicated to meeting the expectations and requirements of internal and external customers; gets firsthand customer information and uses it for improvements in products and services; acts with customers in mind; establishes and maintains effective relationships with customers and gains their trust and respect.
Problem Solving - Is tolerant with people and processes; listens and checks before acting; tries to understand the people and the data before making judgments and acting; waits for others to catch up before acting; sensitive to due process and proper pacing; follows established process.
Leading with Influence - Managing direct and indirect relationships with productive influence not necessarily authority 

No external recruiter or agency calls/communication will be accepted.  Qualified candidates should apply online.