Instructional Designer I

• Location: This opportunity can be remote within Canada (excluding Quebec), or onsite/hybrid in the Vancouver, BC Lower Mainland. Our head office is in Surrey, BC.
• Annual Base Salary: $73,900 to $83,300 CAD
• Please note that employment is contingent upon the successful completion of reference checks and background checks, including a Canadian criminal background check.

Application Instructions:

• Please submit your resume and cover letter in PDF format.

  You may also include an optional presentation or link to a project that demonstrates your ability to explain a process, concept, or workflow. This could be an e-learning module, training guide, lesson plan, video, or any other instructional material. It can be something you created for work, school, or a personal project. The topic does not need to relate to FME. What matters is how clearly and effectively you communicate information. Providing a sample is optional, but it helps us understand your instructional design approach and communication style.

Safe Software is hiring an Instructional Designer I to join our growing Customer Education team to focus on two high-impact priorities: building a scalable training customization system that meets the needs of diverse user roles, industries, and data types, and contributing to the development and improvement of on-demand and live training content that supports learners with clear, practical, and relevant experiences.

About The Team 

As part of the Customer Education team, you’ll join a group of cross-functional experts who collaborate closely to design, deliver, and refine training programs. The Customer Education team creates materials such as e-learning training courses, presentations, and videos, conducts virtual and in-person training, supports participants post-training, and certifies our users. You can view our work on the FME Academy.

What You’ll Be Doing

As a Instructional Designer I, you will:

• Design modular training paths tailored to job roles and customer needs.
• Create detailed instructional plans and structured course pathways.
• Build and maintain a training customization system to support future scale.
• Conduct job task analyses, user research, and training needs assessments.
• Collaborate with SMEs and cross-functional teams to identify learning goals.
• Develop eLearning modules, video tutorials, user guides, and more.
• Support live virtual training sessions and assist in delivery.
• Continuously improve training materials based on feedback and learner data.
• Evaluate the use of new course authoring tools as part of customization.
• Contribute to the overall development and scalability of the FME Academy.

Qualifications, Skills, and Competencies

Safers come from a variety of backgrounds with diverse skills and knowledge. That being said, those who are most successful in this role have experience with the following:

• 1–2 years of experience in instructional design, adult education, or customer training.
• Strong communication and content writing skills.
• Experience designing and customizing training for non-technical and technical users.
• Understanding of instructional design models (e.g., ADDIE, SAM).
• Comfort using learning platforms (LMS) and multimedia creation tools.
• Willingness to learn technical concepts in data integration or software education.

Desired skills / Bonus points:

• Bachelor’s Degree in Education, Adult Education, Education Technology, Instructional Design, or equivalent work experience
• Experience with FME or similar data integration platforms.
• Familiarity with data types (GIS, CAD, APIs, databases) and use cases.
• Exposure to programming languages like Python and data formats like XML and JSON.
• Experience with learning management systems like Skilljar.
• Experience with e-learning authoring tools like Articulate 360 or Adobe Captivate.
• Experience with screen capture tools like TechSmith Snagit.
• Experience with video editing tools like Davinci Resolve.
• Experience with AI tools like ChatGPT.
• Interest in UX/UI as it relates to training effectiveness.

What Will Help You Succeed in This Role: 

• Curiosity about how different users learn and a willingness to conduct research, including interviews and job task analysis.
• Clear communication skills and the ability to explain complex ideas in simple, accessible ways.
• Attention to detail when writing or reviewing training content, including grammar, structure, and clarity.
• Openness to feedback and a collaborative mindset, especially when working on iterative content.
• Interest in learning about FME and its use across different industries, even if you're new to data integration.
• Comfort with ambiguity and change as we build new processes for customizing our training programs.

What You Can Expect

When you choose a career with Safe Software, you’re also choosing…

• Meaningful Work: Make a profound impact across our business, workplace and data integration product. 
• A Supportive Environment: Feel empowered to share your ideas and implement them with high autonomy and team support.
• Social Responsibility: Become part of a team that finds meaningful ways to give back. Take paid time off to volunteer for one of our Safe-organized opportunities that align with our core community initiatives.
• Learning & Career Development: We believe in your continuous learning and growth. Take advantage of an annual learning budget and training programs paid for by Safe.
• Flexible Working Hours: Flexible and remote-friendly work arrangements to fit your lifestyle. Work when you want, and how you want to.
• Work-Life Balance: There's no place for burnout at Safe. Maintain a healthy balance of your personal and work life without splitting yourself in two. Enjoy 3 weeks of vacation to recharge, plus an additional paid 6 seasonal days off per year.
• Health & Wellness: Extended health, dental, health or lifestyle spending, and counseling benefits from day 1. That’s right, no waiting period.
• Family is important: We are dedicated to supporting our employees through parenthood and offer a Parental Leave Top-Up Program for new parents through childbirth or adoption.
• Shared Success: Share in Safe’s success with our bi-annual profit sharing and RRSP/TFSA matching program.
• An Accessible Commute: Regardless of your commute method, we’re located close to public transit, and provide complimentary parking and bike storage for our team!

About Safe Software

Safe Software transforms organizations with FME, the only All-Data Any-AI  Enterprise Integration Platform connecting all your data, anywhere, at any velocity. With over 30 years of expertise and 25,000+ enterprise customers across 125+ countries, we simplify your data journey, wherever it leads.

Founded in 1993, Safe is headquartered in Surrey, BC with over 200 team members and counting. We’re always looking for talented individuals with diverse backgrounds who are determined to learn and grow. Are you ready to join the team?

Our Commitment to Diversity and Inclusion

Safe Software is an equal opportunity employer and we truly believe that innovation and strength begin with diversity and inclusion. We welcome all candidates regardless of race, gender identity or expression, sexual orientation, age, ability, disability, national or ethnic origin, political belief, religion, or family status. Should you require accommodations during the recruitment process, please contact hr_dept@safe.com.