Director- Patient Engagement Data Strategy and Execution

At Johnson & Johnson, we believe health is everything. Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal. Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity. Learn more at https://www.jnj.com

Job Function:

Project/Program Management Group

Job Sub Function:

Project/Program Management

Job Category:

People Leader

All Job Posting Locations:

Titusville, New Jersey, United States of America

Job Description:

We are searching for the best talent for Director- Patient Engagement Data Strategy and Execution to be in Titusville, NJ.

About Innovative Medicine

Our expertise in Innovative Medicine is informed and inspired by patients, whose insights fuel our science-based advancements. Visionaries like you work on teams that save lives by developing the medicines of tomorrow.

Join us in developing treatments, finding cures, and pioneering the path from lab to life while championing patients every step of the way.

Learn more at https://www.jnj.com/innovative-medicine

Johnson and Johnson Innovative Medicine is committed to raising the bar on patient and caregiver experience through our Patient Engagement and Customer Solutions (PECS) organization.  The PECS team is accountable for the creation of personalized, seamless, and supportive experiences for patients starting treatments across the Innovative Medicine portfolio.

The Director, Patient Services Data Strategy and Execution will lead the vision, governance, and execution of data strategy across the PECS ecosystem. This role is responsible for ensuring that patient support data is captured, managed, and activated in a compliant, secure, and insight-driven manner. A key focus will be leading the data strategy for the next-generation CRM platform, ensuring it is designed to support scalable, personalized, and measurable patient experiences. The Director will also lead a cross-functional team and collaborate with enterprise stakeholders to define how patient level data is delivered, accessed, and used across the organization.

Key Responsibilities

Data Strategy & Governance

Define and implement a comprehensive data strategy for patient services, including data capture, integration, quality, and stewardship.

Serve as the data steward for first-party patient support data, ensuring alignment with privacy, HIPAA, and compliance standards.

Establish and maintain data governance frameworks in collaboration with Data, IT, Privacy, Legal, and Security teams.

Next-Generation CRM Leadership

Lead the data strategy for the next-generation CRM platform (e.g., Salesforce Life Sciences Cloud), ensuring it supports end-to-end patient engagement and service delivery.

Define data architecture, integration points, and reporting capabilities that enable real-time insights and omnichannel personalization.

Collaborate with CRM product owners, architects, and developers to embed data strategy into platform design and implementation.

Cross-Functional Collaboration

Partner with STAT, analytics, digital, CRM, and operations teams to ensure data flows seamlessly across platforms and supports business objectives.

Work closely with stakeholders across PECS, Commercial, STAT, and Access teams to define how data is delivered and consumed.

Represent PECS data needs in enterprise data initiatives and platform transformations.

Enablement & Innovation

Translate business needs into data requirements that support patient journey mapping, segmentation, and predictive modeling.

Identify opportunities to leverage AI/ML, real-time analytics, and automation to enhance patient support programs.

Drive innovation in how data is used to improve patient and caregiver experiences.

Team Leadership

Build, lead, and mentor a high-performing team of data strategists and data product managers.

Foster a culture of data-driven decision-making, continuous improvement, and cross-functional collaboration.

Manage team capacity, performance, and development aligned with enterprise goals.

Qualifications

Bachelor’s degree required; advanced degree in data science, public health, or related field preferred.

10+ years of experience in healthcare, life sciences, or pharmaceutical industry, with 5+ years in data strategy or data governance roles.

Proven experience leading data strategy for CRM platforms, ideally Salesforce Life Sciences or Health Cloud.

Demonstrated success in building and managing high-performing teams.

Deep understanding of patient support programs, CRM ecosystems, and healthcare data privacy regulations.

Strong leadership, communication, and stakeholder management skills.

Preferred Experience

Familiarity with patient engagement models.

Experience working with third-party vendors, hubs, and specialty pharmacies.

Background in agile methodologies and digital transformation initiatives.

The anticipated base pay range for this position is $146,000 to $251,850.

#Li-Hybrid

The Company maintains highly competitive, performance-based compensation programs. Under current guidelines, this position is eligible for an annual performance bonus in accordance with the terms of the applicable plan. The annual performance bonus is a cash bonus intended to provide an incentive to achieve annual targeted results by rewarding for individual and the corporation’s performance over a calendar/performance year. Bonuses are awarded at the Company’s discretion on an individual basis.

Employees and/or eligible dependents may be eligible to participate in the following Company sponsored employee benefit programs: medical, dental, vision, life insurance, short- and long-term disability, business accident insurance, and group legal insurance.

Employees may be eligible to participate in the Company’s consolidated retirement plan (pension) and savings plan (401(k)).

This position is eligible to participate in the Company’s long-term incentive program.

Employees are eligible for the following time off benefits:

• Vacation – up to 120 hours per calendar year
• Sick time - up to 40 hours per calendar year; for employees who reside in the State of Washington – up to 56 hours per calendar year
• Holiday pay, including Floating Holidays – up to 13 days per calendar year
• Work, Personal and Family Time - up to 40 hours per calendar year

For additional general information on Company benefits, please go to: https://www.careers.jnj.com/employee-benefits

Johnson & Johnson is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, protected veteran status or other characteristics protected by federal, state or local law. We actively seek qualified candidates who are protected veterans and individuals with disabilities as defined under VEVRAA and Section 503 of the Rehabilitation Act. 

Johnson and Johnson is committed to providing an interview process that is inclusive of our applicants’ needs. If you are an individual with a disability and would like to request an accommodation, please email the Employee Health Support Center  (ra-employeehealthsup@its.jnj.com) or contact AskGS to be directed to your accommodation resource.

The anticipated base pay range for this position is :

$146,000 to $251,850.

Additional Description for Pay Transparency: