Product Designer, Live Event Operations & Production XD

Netflix is one of the world's leading entertainment services, with over 300 million paid memberships in over 190 countries enjoying TV series, films and games across a wide variety of genres and languages. Members can play, pause and resume watching as much as they want, anytime, anywhere, and can change their plans at any time.

 Netflix’s business continues to expand in new ways to serve our global members. Whether it’s evolving how we offer best-in-class entertainment content to new forms that entertainment may take (games, live events, etc.), as a global company, it is important that we build high-quality infrastructure tailored to supporting innovation at scale.

The role

This role sits on the Live Event Operations & Production team within the broader Enterprise XD organization and focuses on designing tools, workflows and systems that allow us to scale the number of live events we support, both domestically, and globally. In other words, the products you will design help ensure our live streams of the next major boxing match, NFL game, comedy show, etc., are as flawless as they are thrilling. 

We are looking for a designer who has the desire to learn and collaborate cross-functionally, knows how to tailor their design process to the needs of a variety of project types, and designs systematic solutions that are equally thoughtful, elegant, and delightful. The work we are doing is fast-paced and constantly evolving, so you should be someone who thrives in ambiguity and is exceptionally resilient to changing business needs.The users of the products you’ll design are deeply technical, and the workflows are extraordinarily complex, so you will need to have a well-cultivated technical acumen and empathy for engineering users.  

This role is open to USA remote, but monthly travel will be expected to our offices in California (Los Angeles or Los Gatos) to engage in person with your team, users, and cross-functional stakeholders. Working PST hours is expected, regardless of location.

What you’ll do

• Partner with Product Managers to craft feature solutions that connect the dots between user needs, data, business goals, and business strategy;

• Partner closely with multi-disciplinary team members - Product Design, Content Design, Product Management, Engineering, Research, Merchandising, Operations, and others – to drive impact for the users and the business;

• Work across all stages of the design process (user research, ideation, concept development, validation, wireframing, prototyping, final visual design, and implementation support);

• Deeply understand users and their needs, including generative user research and exploration;

• Create beautiful, emotionally compelling, pixel-perfect mockups and prototypes of the end-to-end user experience;

• Conduct usability testing and iterate on designs with users;

• Partner with engineers to build impactful products and features within the constraints of our technology and timeline;

• Facilitate collaborative work sessions with all levels of company stakeholders;

• Contribute to the evolution of design practices within your immediate team and cross-functional partners.

The must-haves

At Netflix, all roles are expected to exemplify the values outlined in our culture memo. Below are some specific behaviors, experiences, and skills to be successful in this role.
 

Skills, characteristics, and qualifications

• 4+ years of experience in enterprise web application product design;

• Track record of designing and shipping enterprise experiences that had successful outcomes for global users and the business;

• Experience collaborating with AI, ML, and/or data science teams to build AI features or products from the ground up;

• Comfort balancing the needs of different kinds of users with different needs in one product (or product suite);

• Ability to navigate ambiguity and drive a right-sized design process for the needs of the project;

• Exceptional communication skills, in writing and verbally, whether in small group discussions, large-scale presentations, or with executives;

• Extraordinary thoughtfulness and craft in interaction design, visual design, and prototyping;

• Humble, collaborative approach to partnering with PMs, engineers, and business stakeholders to find the best solution together;

• Mastery of Figma’s advanced features such as Autolayout, Variables, DevMode, Responsive Prototypes, etc.;

• Fluency working with an existing design system;

• Deep interest in exploring how emerging AI tools can unlock creativity and efficiency in your design process; 

• Intense curiosity that motivates you to to take initiative and be self-directed; 

• Nice to have: live broadcast or live streaming experience.

When evaluating your experience and skills, we will be focusing on:

• An outstanding portfolio, showcasing your strengths in visual design craft, interaction design logic, and the rationale behind your design decisions;

• Effective English verbal/written communication and presentation skills, with the ability to successfully articulate design concepts to your team and senior stakeholders;

• Strong ability to think technically and collaborate seamlessly with engineers and data scientists as it pertains to understanding the benefits, possibilities, and constraints of common coding languages and machine learning platforms;

• Strong conceptual thinking that balances user needs, business goals, and feasibility;

• Experience solving extremely complex enterprise problems;

• A perspective on how to work with agentic AI, LLMs, ML, etc. as an integral part of products you’ve designed; 

Generally, our compensation structure consists solely of an annual salary; we do not have bonuses. You choose each year how much of your compensation you want in salary versus stock options. To determine your personal top of market compensation, we rely on market indicators and consider your specific job family, background, skills, and experience to determine your compensation in the market range. The range for this role is $120,000-$515,000.

Netflix provides comprehensive benefits including Health Plans, Mental Health support, a 401(k) Retirement Plan with employer match, Stock Option Program, Disability Programs, Health Savings and Flexible Spending Accounts, Family-forming benefits, and Life and Serious Injury Benefits. We also offer paid leave of absence programs.  Full-time hourly employees accrue 35 days annually for paid time off to be used for vacation, holidays, and sick paid time off. Full-time salaried employees are immediately entitled to flexible time off.

See more detail about our Benefits here.

Netflix is a unique culture and environment.  Learn more here.

Inclusion is a Netflix value and we strive to host a meaningful interview experience for all candidates. If you want an accommodation/adjustment for a disability or any other reason during the hiring process, please send a request to your recruiting partner.

We are an equal-opportunity employer and celebrate diversity, recognizing that diversity builds stronger teams. We approach diversity and inclusion seriously and thoughtfully. We do not discriminate on the basis of race, religion, color, ancestry, national origin, caste, sex, sexual orientation, gender, gender identity or expression, age, disability, medical condition, pregnancy, genetic makeup, marital status, or military service.

Job is open for no less than 7 days and will be removed when the position is filled.