Senior Director - Product Management

Location: Bengaluru,Karnataka,India

About Us

Exotel is a leading provider of AI transformation to enterprises for customer engagement and experience. With over 20 billion annual conversations across Omni channel, voice, agents and bots,  Exotel is trusted by more than 7000 clients worldwide, spanning industries such as BFSI, Logistics, Consumer Durables, E-commerce, Healthcare and Education.

Customer expectations are evolving and businesses face the challenge of balancing the need for increased revenue, optimized costs, and exceptional customer experience (CX). Exotel steps forward as your transformative partner, offering an AI-powered communication solution to address all three!

Role Overview

As the Director / Sr. Director – Product Management for AI Products at Exotel, you will lead the strategy, roadmap, and execution of our AI product portfolio, which includes Conversational AI (voice bots and chatbots), Conversational Quality Analysis and Agent Assist. You will play a pivotal role in building cutting-edge AI-first experiences that enhance customer engagement, improve operational efficiency, and differentiate Exotel’s CPaaS and CCaaS offerings.

This role requires a visionary product leader who combines a deep understanding of AI/ML technologies with strong business acumen, user empathy, and execution excellence. You will partner closely with Engineering, Data Science, Design, Marketing, and Customer teams to create scalable AI products that deliver measurable impact.

Experience

• Product Leadership in AI
  
  

• 15+ years of total experience, with at least 5+ years leading AI/ML product development in a SaaS or cloud-based environment.
  
  

• Strong understanding of LLMs, NLP, Speech-to-Text, NLU/NLG, and AI frameworks.
  
  

• Track record of building and scaling AI products from 0 to 1 and 1 to scale.
  
  

• Enterprise & SaaS Experience
  
  

• At least 5 years of experience building products for enterprise-grade clients.
  
  

• Proven success working in B2B SaaS or enterprise tech domains.
  
  

• Prior exposure to customer experience, contact center automation, or sales/service productivity tools is a plus.
  
  

• Tech Fluency
  
  

• Comfortable working with AI/ML engineers and data scientists to define product requirements.
  
  

• Familiarity with model training workflows, data labeling, and model evaluation metrics.
  
  

• Deep appreciation for privacy, security, and ethical considerations in AI products.
  
  

• Business Acumen
  
  

• Ability to quantify TAM/SAM for AI opportunities and build strong business cases.
  
  

• Experience pricing AI solutions (consumption-based, usage-based, or per-seat licensing models).
  
  

• Strong metrics-orientation: focus on adoption, ROI, time-to-value, and operational efficiency.
  
  

What You Bring

• Customer First Thinking:
  You prioritize real-world problems over technology novelty, focusing on how AI delivers outcomes.
  
  

• Strong Product Sense:
  You translate abstract ideas into structured product plans with measurable outcomes.
  
  

• Bias for Execution:
  Ability to lead complex AI initiatives with clarity, speed, and cross-functional collaboration.
  
  

• Continuous Learning:
  You stay updated on AI trends while grounding your decisions in customer feedback.
  
  

• Data-Informed Mindset:
  You’re fluent in experimentation, A/B testing, and feedback loops to inform product decisions.
  
  

• Thoughtful Collaboration:
  You foster a culture of alignment without authority, balancing conviction with openness.
  
  

Leadership

• Team Leadership
  
  

• Experience hiring, coaching, and growing high-performing product managers.
  
  

• Ability to mentor team members on technical depth, strategy, and stakeholder influence.
  
  

• Cross-Functional Partnership
  
  

• Proven success working closely with AI/ML, engineering, data science, sales, and CX.
  
  

• Skilled in influencing exec stakeholders and aligning divergent viewpoints.
  
  

• Evangelism & Thought Leadership
  
  

• Comfortable representing Exotel at conferences, customer briefings, and analyst forums.
  
  

• Strong storytelling skills to drive internal alignment and external excitement.

What This Role Offers

• Category-Creation Opportunity: Shape Exotel’s next-gen AI roadmap across customer engagement touchpoints.
  
  

• Impact at Scale: Drive real-time decisioning, automation, and personalization across millions of customer conversations.
  
  

• Innovation Playground: Work with state-of-the-art LLMs, speech models, and real-world data at scale.
  
  

• Career Acceleration: High-visibility role with potential to evolve into VP-level responsibilities.
  
  

Collaborative Culture: Join a diverse team that values experimentation, humility, and shared wins.