Manager, Health Performance Management & Intelligence

Prudential’s purpose is to be partners for every life and protectors for every future. Our purpose encourages everything we do by creating a culture in which diversity is celebrated and inclusion assured, for our people, customers, and partners. We provide a platform for our people to do their best work and make an impact to the business, and we support our people’s career ambitions. We pledge to make Prudential a place where you can Connect, Grow, and Succeed.

JOB SCOPE
• Manage health portfolio and provider management actively for business growth and sustainability.
• Drive exceptional customer experience by creating business insights through data analytics (Internal & External Data).
• Support our health ambition in becoming the most trusted health partner for our customers.

SUMMARY OF DEPARTMENT FUNCTION IN THE ORGANIZATION: 

• Drive performance management and business insights supporting health business growth and sustainability through data analysis and visualization.
• Use of reporting and visualization to transform data into digestible insights for agile decision making with stakeholders.
• Use of advanced analytics for mining of large and complex data for prediction of future trends and formulation of targeted intervention plans.
• Incumbent role focuses on strategy & claims analytics, provider optimization as well as operations efficiency to improve business outcomes.

PRINCIPAL DUTIES & RESPONSIBILITIES: 

• Design and build robust analytical models and solutions for actionable insights supporting key strategic decision-making.
• Deliver business requirements within agreed timelines, ensuring quality controls and customer satisfaction.
• Develop and automate management reports / BI dashboards.
   
• Conduct deep-dive analytics based on business priorities to identify improvement opportunities.
• Practice discipline in documentation of assumptions, observations and findings.
• Lead & manage analytics, data modeling, performance tuning, and query optimization.

• Liaise with business users, Enterprise Architect, and stakeholders to identify business problems and develop state-of-the-art solutions aligned with business objectives.
• Support ad-hoc analysis requests from stakeholders 
• Stay abreast of industry trends, emerging technologies, and best practices in business intelligence and analytics.

JOB SPECIFICATION:  

Qualifications

• Possess a degree in Actuarial Science, Computer Science, Information Management, IT, Applied Statistics, Finance, Accounting, Data Analytics or any related discipline. 

Experience

• Minimally 5 years of working experience in data analysis and business intelligence, preferably with prior experience in claims analytics. 
• Advanced MS Excel skill, strong foundation in data manipulation of large data using tools such as SQL, as well as proficient in BI/visualization tools such as Power BI.
• Excellent writing and communication skills in English.
• Proficient in other Microsoft Application e.g. Power Point and Word.
• Prior experience with Databricks, Visual Basic, R or Python are a plus.

Skillset

• Passion and strong technical competency in quantitative methods and/or business analytics;
• Ability to translate and articulate technical thoughts and ideas to a larger audience including influencing skills with peers and senior management;
• Passionate about solving problems; possesses a relentless need for investigation and data exploration;
• Ability to lead, multi-task and manage changing priorities effectively;
• Willingness to learn, accept new challenges and go extra mile;
• Self-motivated, resourceful, and enjoy sharing knowledge with team members;
• Proactive, result oriented and takes pride in their quality of work;

• Enjoys working cross-functionally with any business unit

 

Prudential is an equal opportunity employer. We provide equality of opportunity of benefits for all who apply and who perform work for our organisation irrespective of sex, race, age, ethnic origin, educational, social and cultural background, marital status, pregnancy and maternity, religion or belief, disability or part-time / fixed-term work, or any other status protected by applicable law. We encourage the same standards from our recruitment and third-party suppliers taking into account the context of grade, job and location. We also allow for reasonable adjustments to support people with individual physical or mental health requirements.