Product Quality and Reliability Engineer, Senior Staff

At d-Matrix, we are focused on unleashing the potential of generative AI to power the transformation of technology. We are at the forefront of software and hardware innovation, pushing the boundaries of what is possible. Our culture is one of respect and collaboration.

We value humility and believe in direct communication. Our team is inclusive, and our differing perspectives allow for better solutions. We are seeking individuals passionate about tackling challenges and are driven by execution.  Ready to come find your playground? Together, we can help shape the endless possibilities of AI. 

Location:

Hybrid, working onsite at our Santa Clara, Ca headquarters 3-5 days per week.

Product Quality and Reliability Engineer, Senior Staff

Quality and Reliability Engineer establishes and continually refines the robust quality and reliability framework that spans across product and manufacturing processes. This involves embedding quality from design through delivery, making sure every step is optimized to produce reliable, high-performing hardware.

What You Will Do:

• Product Quality and Reliability Assurance & Design for Quality (DFQ/ DFR)

o Collaborate with Product Development and Design Engineering teams to define critical product quality characteristics and ensure manufacturability and testability are embedded into designs (DFQ).

o Establish product-specific quality metrics, test plans, and inspection criteria to ensure adherence to specifications and customer expectations.

o Drive a comprehensive reliability plan during design, development and mass production phases comprising DFMEAs, reliability predictions (MTBF, MTTR, Availability, AFR)

o Develop Reliability Demonstration Tests (RDT, ORT) – resources, infrastructure and test plans in collaboration with Design and hardware operations

o Contribute to product qualification tests (structural and environmental tests)

o Analyze product performance data from reliability testing, field trials, and early customer feedback to identify trends and drive improvements.

• Manufacturing/ Supplier Quality Systems & Control:

o Develop, implement, and maintain robust quality control plans and processes

o Utilize statistical process control (SPC) and other analytical tools to monitor manufacturing process stability, capability, and performance.

o Develop IQC, OQC, OBA on products at manufacturers and suppliers

o Collaborate with product engineers to drive systematic fixes to issues during NPI especially for customer facing issues

o Drive stop-ships as needed. Lead teams during major quality events.

o Conduct comprehensive supplier assessments, audits, and capability for new and existing suppliers. Conduct audits of manufacturing processes and quality systems to ensure compliance with established standards and best practices

o Monitor, analyze, and report on key supplier quality performance metrics (e.g., PPM, OTD, SCAR response time, audit scores).

o Develop and implement supplier quality agreements, specifications, and quality plans.

o Partner with Manufacturing Engineering to optimize production processes for quality, ensuring consistent output and defect reduction.

• Field Quality and RMAs

o Act as a primary point of contact for analyzing RMA data, field returns, and warranty claims for hardware products

o Lead cross-functional teams in deep-dive investigations of returned units, coordinating failure analysis (FA) and identifying root causes.

o Translate data into actionable insights for design enhancements, manufacturing process improvements, and serviceability.

o Monitor/ communicate key metrics (e.g., return rates, MTBF) and proactively drive initiatives to improve product reliability and customer experience.

Qualifications

Bachelor’s degree in Electrical, Mechanical, or Industrial Engineering is the foundational requirement. Master’s degree in a related field is preferred, indicating a desire for deeper theoretical knowledge and advanced problem-solving capabilities.

What You Will Bring:

Candidates should possess 5–8 years of experience working with ODM (Original Design Manufacturer) or OEM (Original Equipment Manufacturer) relationships. This experience should ideally be within hardware manufacturing, specifically in the AI, and/or high-performance computing sectors.

Technical Expertise

A strong understanding of several key areas is crucial:

• Manufacturing Process Quality: Knowledge of PCB, PCBA, system assembly, testing with strong understanding of applying quality engineering principles.

• Product Development Lifecycles: Understanding the various stages a product goes through from conception to EOL

• Quality and Reliability Concepts:

o Quality planning in manufacturing, ensuring no escape from manufacturing (DFQ)

o Reliability Prediction: Estimating the likelihood of a product functioning correctly over time.

o Design for Reliability (DFR): Incorporating reliability considerations from the earliest stages of product design.

o ORT (Ongoing Reliability Test) / RDT (Reliability Demonstration Test) Development: Designing and implementing tests to assess and confirm product reliability.

• Statistics related to Quality and Reliability: A robust background in statistical analysis is essential for data-driven decision-making in quality and reliability engineering.

• Root Cause Analysis: The ability to identify the underlying reasons for process and functional failures, using data from logs, tests, and other sources.

• Applied Statistics, Reliability modeling, Design of Experiments, Weibull analysis, JMP, Large scale data analysis, ASQ certifications (CQE/CRE)

• Nice to have skills: SQL, Understanding of Linux environment, Python scripting

Equal Opportunity Employment Policy

d-Matrix is proud to be an equal opportunity workplace and affirmative action employer. We’re committed to fostering an inclusive environment where everyone feels welcomed and empowered to do their best work. We hire the best talent for our teams, regardless of race, religion, color, age, disability, sex, gender identity, sexual orientation, ancestry, genetic information, marital status, national origin, political affiliation, or veteran status. Our focus is on hiring teammates with humble expertise, kindness, dedication and a willingness to embrace challenges and learn together every day.

d-Matrix does not accept resumes or candidate submissions from external agencies. We appreciate the interest and effort of recruitment firms, but we kindly request that individual interested in opportunities with d-Matrix apply directly through our official channels. This approach allows us to streamline our hiring processes and maintain a consistent and fair evaluation of al applicants. Thank you for your understanding and cooperation.