UX Researcher - AI and Data Insights (d/f/m)

Founded in 1996, mobile.de disrupted the status quo of buying and selling cars as the first online vehicle marketplace.

Today, we are Germany's largest vehicle marketplace with around 1.4 million listed cars, commercial vehicles, motorcycles and e-bikes. Both private customers and more than 40,000 registered vehicle dealers use the platform and benefit from 108 million customer visits per month. As a “one-stop shop”, mobile.de's offering includes financing and leasing solutions in addition to buying and selling - and we will not stop innovating. If you are driven by an eagerness to learn and a passion for collaboration then we should get to know each other.

mobile.de is an equal opportunity employer and we value diversity. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status or disability status.

If you feel like you don’t meet all of the requirements for this role but are interested, please consider applying anyway. We strongly encourage people from historically excluded groups to apply.

What we offer

Meaningful Work: We are a diverse, international, highly skilled and passionate team committed to a world where people share more and waste less. Every day you will have the opportunity to make a huge difference for our users, customers as well as shape the future.

Embracing AI: We're at the forefront of integrating cutting-edge AI technologies into our operations. Being part of mobile.de you will work with and learn about AI tools, contributing to projects that leverage AI to enhance efficiency, improve customer experiences, and drive our mission forward. With an AI-first mindset, we foster a culture of continuous learning and experimentation, empowering our team to explore and apply AI in meaningful ways for the company and themselves.

Growth and Development: We are a global organisation who truly believes in growing our people. To support this we offer lots of development and training opportunities and provide a budget for our team members.

Connection and Inclusion: Our culture is the glue that holds us together. We believe in making meaningful connections and creating an inclusive atmosphere with lots of opportunities to connect both in your day to day work and through social team activities (online and offline).

About the Role

We are seeking a UX Researcher with data engineering and AI capabilities to join the UX chapter at Mobile.de, Germany's largest automotive marketplace. This hybrid role combines deep UX research expertise with technical skills to transform our understanding of users at scale.

You'll work at the intersection of user research and data science, building automated systems that turn user data into actionable insights while maintaining a human-centered focus. This role offers the opportunity to shape the future of research operations through technical innovation.

The mobile.de UX team is made up of over 30 designers, researchers, and content specialists. As part of the Strategy and Excellence team within the UX chapter, you'll help shape the future of our product and drive meaningful improvements in how we work. You'll also collaborate closely with our data organization to inform and elevate our approach.
 

What You'll Do

• Lead Data-Driven UX Research: Design mixed-methods studies combining traditional research with AI-powered analysis of user data from surveys, interviews, app reviews, and behavioral analytics

• Build Research Data Systems: Create automated data collection and analysis systems for research metrics; integrate UX insights with platforms like BigQuery and Looker

• Develop AI-Assisted Tools: Implement AI/ML workflows (including LLMs and NLP) to categorize, summarize, and extract patterns from user feedback at scale

• Drive Research Operations: Establish data standards and knowledge management systems; champion experimental AI approaches in UX research

• Collaborate and Influence: Partner with product, design, engineering, data teams, and GenAI acceleration team to translate research findings into actionable recommendations

What You'll Bring

• Professional Foundation: 3+ years of professional experience spanning UX research and data science/analysis. Your expertise may lean toward either UX research or data analysis, but you should have working knowledge and genuine curiosity about both domains.

• Technical Skills: Proficiency in Python, SQL, and data analysis tools; experience with cloud platforms (BigQuery, AWS) and building automated data systems

• AI & ML Expertise: Experience applying AI/ML techniques, especially NLP and text analysis; familiarity with LLMs and generative AI technologies

• Research Operations: Experience in knowledge management, process optimization, and technical communication across disciplines

Preferred Qualifications

• MS in quantitative field (Computer Science, Statistics, HCI, Psychology, Engineering)

• Experience with research infrastructure development

• German language skills (beneficial but not required)

Why This Role Matters

This role bridges the gap between traditional UX research and AI-powered insights, combining 'the why and what next' of user research with 'the what and how many' of data analysis. You'll be instrumental in evolving our research capabilities through AI while maintaining the human-centered focus that drives great user experiences.

Working at mobile.de comes with its perks! Enjoy the following benefits:

• Recharge with 28 days of paid time off.

• Stay mobile with a €50 monthly transportation/mobility allowance.

• Keep growing with a development budget and access to coaching.

• Family first - enjoy up to 12 (non-birth parent) or 20 (birth parent) weeks of fully paid parental leave.

• Learn anytime, anywhere with our online and offline library.

• Get rewarded with an attractive base salary and participation in our annual incentive plans.

• Work from anywhere - up to 20 days per year from wherever you feel most productive.

• Prioritize your well-being with a 24/7 Employee Assistance Programme for you and your immediate family.