Medical Director, AI Operations and Technology

Your Future is our Future

At Lumeris, we believe that our greatest achievements are made possible by the talent and commitment of our team members. That's why we are actively seeking talented and collaborative individuals who are passionate about making a difference in the healthcare industry. Join us today as we strive to create a system of care that every doctor wants for their own family and become part of a community that values its people and empowers you to make an impact.

Position:Medical Director, AI Operations and Technology

Position Summary:The Medical Director, AI Operations & Technology will play a key leadership role in designing, validating, and optimizing how our AI agent services interact with patients and care teams. This position ensures that AI-driven patient engagement and operational workflows align with best practices for safety, clarity, usability, and clinical relevance. The Director will work cross-functionally with clinical, engineering, product, user experience, and customer success teams to ensure that the agent’s capabilities deliver real-world value to patients and providers.

Job Description:

Key Responsibilities: 

• Lead development, review, and continuous refinement of AI agent scripts, prompts, and escalation pathways. 

• Ensure agent interactions follow patient-centered communication standards, appropriate scope of practice, and clear escalation logic. 

• Collaborate with product and user experience design teams to test usability and quality of multimodal patient interactions. 

• Collaborate with internal VBC Enablement business leaders to optimize workflow integration using existing practice. 

• Shape how AI agent outputs (scheduling tasks, messages, notes) flow back into real-world EHR and care team workflows. 

• Gather, interpret, and act on real-world user feedback from physicians, APPs, nurses, and staff. 

• Support development of clinical decision support (CDS) recommendations for clinical users to optimize relevance, clarity, and source transparency. 

Qualifications: 

• Medical degree (MD or DO) with active board certification in a medical specialty. 

• Preferred: Primary care clinical experience. 

• Proven experience in clinical operations, practice management, or population health. 

• Familiarity with EHR workflows and team-based care. Direct experience as an EHR user strongly preferred. 

• Excellent communication, stakeholder management, and collaborative skills. 

• Experience with patient experience design, usability testing, or conversational AI scripting a plus. 

Preferred:

• 5+ years of clinical practice experience 

Why Join Us: 

• Shape how cutting-edge AI solutions transform everyday primary care delivery.

• Be a voice for clinical teams and patients to ensure technology meets real-world needs. 

• Work with an innovative, mission-driven team. 

Working Conditions

• While performing the duties of this job, the employee works in normal office working conditions.

Pay Transparency:

Factors that may be used to determine your actual pay rate include your specific skills, experience, qualifications, location, and comparison to other employees already in this role. In addition to the base salary, certain roles may qualify for a performance-based incentive and/or equity, with eligibility depending on the position. These rewards are based on a combination of company performance and individual achievements.

The hiring range for this position is:

$218,225.00-$317,393.75

Benefits of working at Lumeris

• Medical, Vision and Dental Plans

• Tax-Advantage Savings Accounts (FSA & HSA)

• Life Insurance and Disability Insurance

• Paid Time Off (PTO, Sick Time, Paid Leave, Volunteer & Wellness Days)

• Employee Assistance Program

• 401k with company match

• Employee Resource Groups

• Employee Discount Program

• Learning and Development Opportunities

• And much more...

Be part of a team that is changing healthcare!

Member Facing Position: No- Not Member or Patient Facing Position

Location:Massachusetts

Time Type:Full time

Lumeris and its partners are committed to protecting our high-risk members & prospects when conducting business in-person. All personnel who interact with at-risk members or prospects are required to have completed, at a minimum, the initial series of an approved COVID-19 vaccine. If this role has been identified as member-facing, proof of vaccination will be required as a condition of employment.

Disclaimer:

• The job description describes the general nature and level of work being performed by people assigned to this job and is not intended to be an exhaustive list of all responsibilities, duties and skills required. The physical activities, demands and working conditions represent those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individual with disabilities to perform the essential job duties and responsibilities.

Lumeris is an EEO/AA employer M/F/V/D.