Software Specialist

Our world is transforming, and PTC is leading the way. Our software brings the physical and digital worlds together, enabling companies to improve operations, create better products, and empower people in all aspects of their business. 

Our people make all the difference in our success. Today, we are a global team of nearly 7,000 and our main objective is to create opportunities for our team members to explore, learn, and grow – all while seeing their ideas come to life and celebrating the differences that make us who we are and the work we do possible.  

As a junior SRE / Observability Engineer, you will be part of the Atlas Platform Engineering team and will: 

• Participate in the creation and maintenance of observability standards and best practices 

• Participate in the review of the current observability platform. 

• Contribute to expand the observability stack across multiple clouds, regions, and clusters, managing all observability data.  

• Participate in the implementation of monitoring solutions for complex distributed systems. 

• Participate in the evaluation of new capabilities in the observability stack 

• Assist teams in creating clear, informative, and actionable dashboards to improve system visibility. 

• Automate monitoring and alerting processes, including enrichment strategies and ML-driven anomaly detection where applicable. 

• Work closely with R&D and product development teams. 

• Support the definition of SLI (service level indicators) and SLO (service level objectives) for the Atlas services. 

• Participate in the emergency response process 

• Participate in RCAs (root cause analysis) 

• Help to automate repetitive tasks and reduce toil. 

Qualifications: 

People and communication qualifications 

• Be a strong team player 

• Have good collaboration and communication skills 

• Problem-solving and analytical thinking 

• Be curious about how systems work 

Technical qualifications - general: 

• Familiarity with cloud platforms (Ideally Azure) 

• Familiarity with Kubernetes and Istio as the architecture on which the observability and Atlas services run, and how they integrate and scale.  

• Knowledge of common programming languages and debugging techniques 

• Linux and scripting languages (Bash, Python, Golang). 

• Interest in DevOps and SRE principles. 

Technical qualifications - observability 

• Understanding of observability principles (metrics, logs, traces) 

• Experience with unified observability platforms that enable the use of data (metrics, logs, and traces) to determine quickly if their application or service is operating as desired. 

Technical qualifications – SRE 

• Understanding of the Google SRE principles 

• SLIs and SLOs, Error Budget, Emergency response, Toil reduction, RCA 

• Experience in incident response 

Life at PTC is about more than working with today’s most cutting-edge technologies to transform the physical world. It’s about showing up as you are and working alongside some of today’s most talented industry leaders to transform the world around you. 

If you share our passion for problem-solving through innovation, you’ll likely become just as passionate about the PTC experience as we are. Are you ready to explore your next career move with us?

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