Business Analyst

Hardship Level

H (no hardship)

Family Type

Family

Family Type

Family

Residential location (if applicable)

Grade

PR3

Staff Member / Affiliate Type

Professional

Reason

Regular > Regular Assignment

Target Start Date

2025-10-01

Deadline for Applications

August 8, 2025

Standard Job Description

Business Analyst

Organizational Setting and Work Relationships
The Business Analyst is a leading professional who is expected to deliver new insight and lasting business value by leveraging the many systems, analytics and business opportunities offered by cutting edge technology. The incumbent contributes to end-to-end integration and proactively manages updates from a business transformation leadership perspective, utilizing skills and knowledge of the relevant area.
The incumbent leads client-facing design sessions and related change management for the on-going renovation of work practices, their streamlining and simplification; to do so, liaises with all relevant stakeholders to document procedures, brings awareness of procedure changes, and supports process reconfiguration to help transform the Organization from a largely transactional model to a strategic business partner for field operations and senior management.
S/he will be working closely with all relevant stakeholders to enhance the use of state of the art technology within the Area of Responsibility (AoR).

All UNHCR staff members are accountable to perform their duties as reflected in their job description. They do so within their delegated authorities, in line with the regulatory framework of UNHCR which includes the UN Charter, UN Staff Regulations and Rules, UNHCR Policies and Administrative Instructions as well as relevant accountability frameworks. In addition, staff members are required to discharge their responsibilities in a manner consistent with the core, functional, cross-functional and managerial competencies and UNHCR's core values of professionalism, integrity and respect for diversity.

Duties
- Recommend functional and technical solutions for new or amended technologic services, procedures or systems to meet the defined business use cases.
- Ensure end-to-end integration of business processes across systems within the AoR.
- Ensure continuous systems' support through UNHCR's governance model, including managed service providers.
- Undertake quality assurance of delivered work from a functional perspective (Functional testing, Integration testing, Business Process testing and User Acceptance Testing), managing Sandbox and Production environments in accordance with UNHCR's governance model.
- Build strong business relationship with all stakeholders with respect to applications within the AoR.
- Conduct business analysis and make recommendations on how systems and analytics can be used to improve its value as a strategic partner for field operations and senior management.
- Conduct quality funding analysis in a structured manner for expedited and more comprehensive outputs.
- Identify and analyse funding gaps and surpluses in a systematic way so that necessary resource allocation decisions can be made by the senior management on time.
- Coordinate business analysis and implementation of configuration proposals for systems within the AoR that minimize complexity, simplify processes and streamlines management procedures.
- Advise on complex system design issues, including how system configuration and use of analytics can help achieve targets and key performance indicators and benchmarks, etc.
- Contribute to enhanced analytics (AI, Machine Learning, etc.), reports to UNHCR senior management, e.g. on key business driver insights and performance indicators.
- Coordinate change management for work practice renovation initiatives supported by the systems within the AoR.
- Recommend and analyse benchmarks within the AoR with those of comparable humanitarian organizations.
- Interface with the relevant counterparts and business process owners to prepare and test regular updates to the system within the AoR, including monitoring that all licensed capabilities are fully applied at all times.
- Build capacity for relevant business process owners to be aware of and prepared to use new or updated system capabilities.
- Build capacity for relevant business process owners to develop and publish timely end-user training materials, e.g. short videos, for all future system updates and business innovation initiatives within the AoR.
- Undertake and lead relevant system testing, coordinate and liaise with all levels of system support.
- Prepare and develop user-friendly and cost-efficient technologic tools and business requirements within the AoR; document business requirements and later update related operating procedures and/or training materials.
- Manage and provide advice on basic security features, system roles and responsibilities as well as audit reports.
- Conduct report writing and report maintenance, set up actionable dashboards to meet the requirements of (regional) partners and their clients.
- Negotiate business requirements with stakeholders.

- Support the identification and management of risks and seek to seize opportunities impacting objectives in the area of responsibility. Ensure decision making in risk based in the functional area of work. Raise risks, issues and concerns to a supervisor or to relevant functional colleague(s).

- Perform other related duties as required.

Minimum Qualifications

Years of Experience / Degree Level
For P3/NOC - 6 years relevant experience with Undergraduate degree; or 5 years relevant experience with Graduate degree; or 4 years relevant experience with Doctorate degree

Field(s) of Education
International Relations; Information Technology; Business Administration;
Economics; Social Science; or other relevant field.

Certificates and/or Licenses
Business Analysis;
(Certificates and Licenses marked with an asterisk* are essential)

Relevant Job Experience
Essential
Minimum 4 years of relevant experience at the professional level as a business analyst or project manager in international organizations, public or private sectors, of which at least 3 years should be in an international capacity directly relevant to the functions of this position. Documented relevant work experiences as a business/system analyst. Involvement in systems integration, implementation and related management and organizational change management initiatives in an international or multinational environment, with specific ERP or similar complex system management experience in at least one recent deployment project, preferably within the UN system or international public organization.
Good knowledge of procedures/processes and exposure to provision of support services in an International Organization, preferably specific to configuration and maintenance in a UN or international public organization. Involvement in the analysis, design development and testing of system configurations. Excellent communication, interpersonal and negotiating skills and the capacity to communicate complex technical issues in layman's terms. Very good working knowledge of standard desktop tools such as MS Office suite and proven capability to learn new software tools. Good knowledge of the UN rules/procedures and processes. Experience in learning/training activities.

Desirable
Extensive knowledge of ERP systems or other complex business applications, including formal training or certification. Experience in business processes analysis and streamlining in the UN using CM applications.

Functional Skills
IT-IT Robotic Process Automation (RPA)
MG-Business Process Innovation
MG-Business Process Re-engineering (BPR)
MG-Change Management
MG-Project Management
CL-Programme/Project Mgmt (formulation, implementation, programme cycles and reporting)
DM-Data Collection and Analysis
(Functional Skills marked with an asterisk* are essential)

Language Requirements
For International Professional and Field Service jobs: Knowledge of English and UN working language of the duty station if not English.
For National Professional jobs: Knowledge of English and UN working language of the duty station if not English and local language.
For General Service jobs: Knowledge of English and/or UN working language of the duty station if not English.


All UNHCR workforce members must individually and collectively, contribute towards a working environment where each person feels safe, and empowered to perform their duties. This includes by demonstrating no tolerance for sexual exploitation and abuse, harassment including sexual harassment, sexism, gender inequality, discrimination and abuse of power.

As individuals and as managers, all must be proactive in preventing and responding to inappropriate conduct, support ongoing dialogue on these matters and speaking up and seeking guidance and support from relevant UNHCR resources when these issues arise.

This is a Standard Job Description for all UNHCR jobs with this job title and grade level. The Operational Context may contain additional essential and/or desirable qualifications relating to the specific operation and/or position. Any such requirements are incorporated by reference in this Job Description and will be considered for the screening, shortlisting and selection of candidates.

Desired Candidate Profile

The ideal candidate will have a strong background in business analysis and data analytics within a results-based management context, preferably in the humanitarian or development sector. They must be adept at managing complex data sets, producing clear and insightful information products, and effectively communicating findings to technical and non-technical audiences. Other technical skills and experiences are required as follows:
• Proven experience in business analysis, data interpretation, and performance monitoring.
• Proficiency in Power BI, Tableau, Excel, and at least one programming language (Python and/or R).
• Demonstrated expertise in data visualization, dashboard design, and infographic production.
• Familiarity with COMPASS or equivalent results management tools, and the ability to articulate technical system requirements.
• Experience in formulating and testing business requirements for digital platforms.
• Knowledge of emerging technologies, including generative AI, and their application in data analytics or reporting.
• Excellent communication and interpersonal skills, with the ability to collaborate across functional and geographic boundaries.
• High emotional intelligence and cultural sensitivity to work effectively with a wide range of colleagues from diverse backgrounds.
• Strong ethical standards and commitment to confidentiality, data integrity, and professional conduct.
• Experience in a humanitarian or development organization is an advantage.
• Field experience is a strong asset.

1. Skills:
• Qualitative and quantitative analysis, analytical thinking
• Proven experience in business analysis, data interpretation, and performance monitoring.
• Proficiency in Power BI, Tableau, Excel, and at least one programming language (Python and/or R).
• Demonstrated expertise in data visualization, dashboard design, and infographic production.
• Familiarity with COMPASS or equivalent results management tools, and the ability to articulate technical system requirements.
• Experience in formulating and testing business requirements for digital platforms.
• Knowledge of emerging technologies, including generative AI, and their application in data analytics or reporting.

2. Behaviour:
• Team player
• Collaborative and open to innovation
• Responsive, quick delivery of results
• Connects the dots: understands the links between data and programme/operational implications

3. Talents
• Consistent and coherent
• Inter-personal skills
• Persistently looking for solutions
• Deals well with complex environments and multiple stakeholders

4. Core values
• UNHCR core values
• Open-minded, looking for new solutions
• Ethical
• Discreet, able to handle confidential, sensitive information

Required languages (expected Overall ability is at least B2 level):

,

,

Desired languages

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Operational context

Occupational Safety and Health Considerations:

To view occupational health and safety considerations for this duty station, please visit this link: https://wwwnc.cdc.gov/travel

Nature of Position:

The Division of Emergency and Programme Support (DEPS) integrates key functions that enhance UNHCR’s preparedness and response capabilities, including emergency management, programme and technical support, supply chain management, IDP cluster coordination, and field security. These functions collectively provide critical support to field operations, ensuring the timely, effective, and accountable delivery of protection and assistance to forcibly displaced and stateless persons. DEPS comprises three services – the Emergency Service, the Supply Management Service and the Programme and Technical Support Service (PTSS). DEPS aims to capitalize on the synergies of the three Services to offer policy, guidance, support, and oversight to regional bureaux and country operations.

The Programme and Technical Support Service (PTSS) is tasked with guiding the organization in planning, programming, measuring, and reporting on results at all levels. Such support includes strategy guidance, implementation guidance, technical support and management of all programme and partner management processes. It includes overseeing and ensuring that policies and procedures are adhered to in areas such as planning, budgeting, partner management, partner assurance, technical standards and reporting.  PTSS comprises four Sections, namely the Planning and Results Section (PRS), the Programme and Project Management Section (PPMS), the Technical Support Section (TSS) and the Assurance and Compliance Section (ACS).

The Planning and Results Section’s deliverables are oriented around the Plan and Show phases of UNHCR’s results-based management cycle (RBM). The Section is responsible for coordinating global strategic planning and analysis based on needs, crafting and ensuring adherence to policies, procedures, and guidance related to planning, its relationship to budgeting, reporting and guiding the overall framework for Results-Based Management.

This Business Analyst position is based in the PRS and reports to one of the Senior Result Planning Officers. The incumbent will play a key role in generating high-quality, in-depth analytics and reporting on UNHCR’s results and impact, informing strategic and operational decision-making at country, regional, and corporate levels.

The role focuses on producing holistic analyses across the Plan and Show phases using UNHCR’s results-based management (RBM) framework. This requires close engagement with regional bureaux, HQ divisions, and other internal stakeholders to support the formulation, submission, and approval of multi-year strategies and Annual Results Reports. The incumbent will lead the end-to-end analysis of business processes and performance data, translating complex inputs into accessible and actionable findings. Deliverables include dashboards, visualizations, reports, and presentations tailored for both senior leadership and field-level decision-makers.

In addition to analytics, the Business Analyst will help shape and improve corporate platforms such as COMPASS, the results data portal, and related systems. This involves defining business and technical requirements, ensuring that tools are user-centered, and collaborating with IT teams to align functionalities with organizational needs. The incumbent will also contribute to the development and integration of generative AI tools that enhance planning and reporting.

Capacity building is a key component of the role. The incumbent will design and facilitate webinars, training sessions, and other learning activities aimed at strengthening analytical and reporting skills across regional bureaux and operations. They will lead post-cycle reviews and lessons-learned analyses to support continuous improvement in planning and performance monitoring processes across the organization.

Living and Working Conditions:

 

Additional Qualifications

Skills

CL-Programme/Project Mgmt (formulation, implementation, programme cycles and reporting), DM-Data Collection and Analysis, IT-IT Robotic Process Automation (RPA), MG-Business Process Innovation, MG-Business Process Re-engineering (BPR), MG-Change Management, MG-Project Management

Education

Bachelor of Arts: Business Administration, Bachelor of Arts: Economics, Bachelor of Arts: Information Technology, Bachelor of Arts: International Relations, Bachelor of Arts: Social Science

Certifications

Certified Business Analysis Professional - Other

Work Experience

Competencies

Accountability, Analytical thinking, Client & results orientation, Commitment to continuous learning, Communication, Empowering & building trust, Innovation & creativity, Judgement & decision making, Managing resource, Organizational awareness, Teamwork & collaboration, Technological awareness

UNHCR Salary Calculator

https://icsc.un.org/Home/SalaryScales

Compendium

Add. 2 to the Bi-Annual 2025 Compendium - Part B

Additional Information

Functional clearance

This position doesn't require a functional clearance