Sr. Analyst, Consumer Insights - Hybrid

8901 - Corp Office West Crk - 12800 Tuckahoe Creek Parkway, Richmond, Virginia, 23238

CarMax, the way your career should be! 

About this Job: 

Disrupting the marketplace more than 25 years ago, CarMax became the largest used car retailer in the US. However, our goals as a company aren’t just to be the best in the industry but a leading retailer across all industries. To achieve this goal, CarMax has spent the last several years investing heavily in modernizing our digital and analytical infrastructure to support our customer-centric experience. Whether that be through building machine learning vehicle recommendation models in Python, or constructing Tableau visualizations to influence strategic decision making, CarMax is committed to equipping our analysts with industry-best tools and techniques to enable our continued success. As a Consumer Insights Senior Analyst, you’ll play a key part in driving this success for the future. This role will provide the opportunity to apply strategic thinking, problem solving, and data analytics to unique and complex problems. 
  

The Consumer Insights Senior Analyst will be responsible for delivering actionable consumer insights that help the organization: 

–         Measure and track the CarMax customer experience 

–         Design reporting that brings customer feedback to life 

–         Understand how consumers shop for and sell cars 

–         Design and test new experiences to meet evolving consumer demand 
  

This individual will be a leader within the CarMax marketing team, informing, persuading, influencing, and supporting consumer-driven marketing initiatives. 
  

What you will do – Essential Responsibilities: 

• Design and manage research/analysis initiatives, utilizing in-depth knowledge of CarMax’s business and market research expertise 
• Analyze research/data and translate results into clear and useful business insights 
• Act as a subject matter expert for customer and survey data, consulting with stakeholders on strategic opportunities and priorities 
• Create and distribute reports to influence strategic decision-making           
    

What we offer: 

• Career Progression: CarMax is seeking analysts with high potential and will invest heavily in your growth and development.  Focusing on results rather than tenure, CarMax has many career opportunities for internal progression at a fast-growing, best-of-breed company. 
• Best in class training opportunities: CarMax offers hands-on training, focusing on areas such as Statistics and Test Design, Communication and Influence, and SQL. Our community is also committed to your success, offering knowledge and support along every step of the journey. 
• Unique community: We pride ourselves on offering a great company culture with great work-life balance and a diverse community. CarMax has been named one of the ‘100 Best Places to Work’ by FORTUNE magazine each year since 2005 and was recognized recently by FlexJobs & Forbes as a top company for millennials seeking work-life balance. 
• Competitive benefits: CarMax offers highly competitive benefits including but not limited to: Flexible time away, work-life balance, employee stock purchase, 401k matching, company-sponsored healthcare 
    

Qualifications and Requirements 

• Four-year degree in an analytical field and/or the social sciences 
• 3+ years of relevant experience 
• Strong analytical thinker with a proven track record of providing actionable insights and clear strategic direction 
• Experience with qualitative and quantitative research methods 
• Excellent verbal, written and interpersonal skills 
• Strong project management skills with the ability to juggle multiple priorities simultaneously in a fast-paced environment 
• Strong teamwork skills and the ability to partner with cross-functional teams to deliver work 
• Experience with MS Excel, MS PowerPoint, Reporting Tools, and Relational Databases required 

Work Location and Arrangement: This role will be based out of the Richmond, VA Home Office and has a Hybrid work arrangement in office 2 days a week.

Work Authorization:  Applicants must be currently authorized to work in the United States on a full-time basis.  Sponsorship will not be considered for this specific role.

About CarMax

CarMax disrupted the auto industry by delivering the honest, transparent and high-integrity experience customers want and deserve. This innovative thinking around the way cars are bought and sold has helped us become the nation’s largest retailer of used cars, with over 200 locations nationwide.

Our amazing team of more than 25,000 associates work together to deliver iconic customer experiences. Along the way, we help every associate grow their career and achieve their best, at work and in their community.  We are recognized for our commitment to training and diversity and are one of the FORTUNE 100 Best Companies to Work For®.

Our Commitment to Diversity and Inclusion:

CarMax is committed to bringing together people from different backgrounds and perspectives, providing employees with a safe, welcoming, and inclusive work environment.

CarMax is an equal opportunity employer, and all qualified candidates will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, gender expression, genetic information, national origin, protected veteran status, disability status, and any other characteristics protected by law.

Upon an applicant's request, CarMax will consider reasonable accommodation to complete the CarMax Job Application.

Upon an applicant's request, CarMax will consider reasonable accommodation to complete the CarMax Job Application.