Senior Product Manager –Natural Language Processing Platform (NLP) (US)

At PointClickCare our mission is simple: to help providers deliver exceptional care. And that starts with our people. As a leading health tech company that’s founder-led and privately held, we empower our employees to push boundaries, innovate, and shape the future of healthcare.
With the largest long-term and post-acute care dataset and a Marketplace of 400+ integrated partners, our platform serves over 30,000 provider organizations, making a real difference in millions of lives. We also reinvest a significant percentage of our revenue back into research and development, ensuring our employees have the resources to innovate and make a lasting impact. Recognized by Forbes as a top private cloud company and honored as one of Canada’s Most Admired Corporate Cultures, we offer flexibility, growth opportunities, and meaningful work. 
At PointClickCare, we empower our people to be the architects of a smarter healthcare future; one that is human-first and accelerated by AI to create meaningful and lasting change. Employees harness AI as a catalyst for creativity, productivity, and thoughtful decision-making. By integrating AI tools into our daily workflows, collaboration is enhanced, outcomes are improved, and every team member has the proficiency to maximize their impact. It all starts with our hiring practices where we uncover AI expertise that complements our mission, and we continue to invest in training and development to nurture innovation throughout the employee journey.
Join us in redefining healthcare — so it doesn’t just survive, it thrives. To learn more about PointClickCare, check out Life at PointClickCare and connect with us on Glassdoor and LinkedIn.

**Travel to Office expectations**For Remote Roles: As this role is remote, there will be in-office events that will require travel to and from the Mississauga and/or Salt Lake City office. These will include, but not limited to, onboarding, team events, semi-annual and annual team meetings.
For Hybrid Roles: As this role is Hybrid, there will be an expectation to reside within commutable distance to the office/location specified in the job listing. This will include, but not limited to, weekly/bi-weekly/monthly events in the office with your specific team. This is a requirement for this role.
Position Summary: PointClickCare is looking for an outstanding Senior Product Manager – Natural Language Processing Platform (NLP). In this role, you contribute to PointClickCare’s vision and strategy for a Natural Language Processing platform, define and own roadmaps for NLP platform in the broader AI platform, and drive execution and delivery to ensure overall success with Natural Language Processing capabilities across the entire product portfolio. You represent the needs of customers, healthcare providers, industry partners and other related network members internally and externally. To succeed in this role, you draw upon your knowledge and experience of NLP capabilities in health data and AI platforms applying your experience with development, use in products, and adapting based on customer feedback. You have a track record of building sophisticated and transformative solutions – from discovery to implementation to delivery. You bring a collaborative approach to this cross functional leadership role to ensure successful outcomes for our customers, while optimizing time to value. You bring strengths in clear communication, translating from technical platform components to non-technical audiences. 

Key Responsibilities:

• Understand and represent the needs of current and future users ofNLP capabilities, delivered in a broader AI platform.  
• Contribute to strategy and multi-year NLP platform roadmap to ena ble products and users to rapidly develop, configure, and manage agents to drive improved health outcomes, clinician efficiency, and other business goals 
• Build and manage backlogs, prioritizing product investments by making inquisitive, decisive tradeoffs using data-driven analysis, sound judgement, and from your experience with NLP in production use cases. 
• Collaborate with Data Scientists, Engineering, User Experience, Technical Writers, and other product managers leveraging agile processes and Design Thinking. 
• Liaise with Product teams and other functions to ensure successful adoption and support use in product launches and releases.   

Required Experience:

• 5+ years of Platform / Technical / Software Product Management experience. Strong preference for experience with healthcare data and intelligence (ML, NLP, LLM/SLM) 
• 2+ years working with NLP, including experience working in production use cases and adapting based on customer feedback 
• Experience working with multiple product teams and data science teams simultaneously. 
• 2+ years working within a broader health data platform, either with experience with commercial tools (Databricks, Snowflake, Microsoft Open AI studio, Cloudera, etc.) or a custom built data platform. 
• Familiarity with Healthcare Data and its use across the range of PointClickCare’s customer segments and users. Work experience with Health Plans, EHRs, and Long Term Post-Acute providers is strongly desired. 
• Proven track record of managing products, innovation, deep curiosity, and drive for building great products. 
• Computer Science, Engineering, Information Technology, or related degree 
• Strong written and oral communication skills with internal and external stakeholders 
• Solid understanding of Agile practices 
• SaaS, PaaS Cloud software experience 

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PointClickCare Benefits & Perks:
Benefits starting from Day 1!Retirement Plan Matching Flexible Paid Time OffWellness Support Programs and ResourcesParental & Caregiver LeavesFertility & Adoption SupportContinuous Development Support ProgramEmployee Assistance Program Allyship and Inclusion CommunitiesEmployee Recognition … and more!
It is the policy of PointClickCare to ensure equal employment opportunity without discrimination or harassment on the basis of race, religion, national origin, status, age, sex, sexual orientation, gender identity or expression, marital or domestic/civil partnership status, disability, veteran status, genetic information, or any other basis protected by law. PointClickCare welcomes and encourages applications from people with disabilities. Accommodations are available upon request for candidates taking part in all aspects of the selection process. Please contact recruitment@pointclickcare.com should you require any accommodations.
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