Lead Data Analyst

About the Role:

Grade Level (for internal use):

08

The Team:
The S&P Global Market Intelligence Content Customer Service Team (CCST) is committed to delivering exceptional and timely customer support across various teams, resulting in improved NPS scores. This proactive team addresses customer concerns related to data collection and curation methods, aligning with Accuracy, Timeliness, and Comprehensiveness goals. Within the Market Data domain, the team offers client support for Equity Pricing, Index, Commodities & Macroeconomics datasets.

 

The Impact:
Your role entails addressing client inquiries within Market Data datasets, comprehending their needs, and delivering optimal solutions. You will be working closely and collaborating with Level-I client support, data operations, data management, and product management to provide superior customer experience. If you possess innovative ideas and a strong inclination towards achieving top-notch customer satisfaction, we invite you to join us. Aligned with our data strategy, we are bringing our core customer query processes, traditionally sitting under individual datasets, under one roof!

 

What’s in it for you:

This position provides an opportunity to work with client support to directly influence the client experience. We seek a highly competitive and dynamic candidate who can perform under pressure and work creatively and collaboratively to achieve individual and team-specific benchmarks. If you admire a challenging environment & assignments and are determined to deliver business goals, then this role is for you.

You’ll also have a chance to work on advanced analytics projects and cutting-edge Generative AI tools that are shaping the future of client engagement, operational intelligence, and support automation.

 

Responsibilities:

• Decipher client questions and perform research to provide effective, well-documented solutions.
• Provide professional, timely, and quality support to customer queries.
• Deliver on expected productivity and timeliness targets.
• Provide quality (accurate and defect-free) responses with a "do it right the first time" mindset.
• Identify and flag areas that can impact business-as-usual operations.
• Contribute towards process improvement through root cause analysis.
• Help reduce client queries by drafting KB articles and identifying patterns.
• Take full ownership of client questions and liaise across teams for resolution.
• Independently manage client question workflows.
• Identify opportunities to enhance the client experience through data-backed insights.
• Recommend improvements to procedures and audits.
• Contribute to team training and mentorship efforts.
• Assist in ongoing projects and UATs with a focus on timeliness, accuracy, and execution excellence.
• Champion the voice of the customer and share insights and trends.
• Collaborate cross-functionally with product, sales, tech, and support teams.
• Leverage data and automation tools to drive proactive client service and process optimization.
• Apply Generative AI tools (e.g., ChatGPT, Azure OpenAI, Bard) to streamline responses, generate insights, or prototype support solutions.

What we are looking for:

• Hands-on experience with Market Data datasets.
• Strong communication skills—both written and verbal.
• A client-first mindset with problem-solving ability.
• Familiarity with Capital IQ and/or Capital IQ Pro is a strong plus.
• Critical thinking, structured reasoning, and solution orientation.
• Strong sense of ownership and accountability.
• Ability to work independently and in collaboration with various teams.
• Attention to detail and high quality standards.
• Adaptability to changing priorities and tech environments.
• Ability to communicate technical insights in a clear, business-friendly way.
• Strong technical acumen and passion for using technology to solve client problems.
• A curiosity for innovation and eagerness to explore applications of GenAI in support workflows.

Basic Qualifications:

• Graduate or postgraduate in Finance or an MBA.
• Advanced proficiency in MS Excel.
• Strong hands-on experience in technical skills — e.g., Power BI, SQL, Tableau, Python.
• Prior exposure to Generative AI technologies such as ChatGPT, Claude, Bard, or GitHub Copilot, and the ability to apply them in real-world problem solving (e.g., generating KB articles, automating responses, summarizing trends).
• Comfort working in a data-driven environment with ability to learn new tools quickly.

What’s In It For You?

Our Purpose:

Progress is not a self-starter. It requires a catalyst to be set in motion. Information, imagination, people, technology–the right combination can unlock possibility and change the world.

Our world is in transition and getting more complex by the day. We push past expected observations and seek out new levels of understanding so that we can help companies, governments and individuals make an impact on tomorrow. At S&P Global we transform data into Essential Intelligence®, pinpointing risks and opening possibilities. We Accelerate Progress.

Our People:

We're more than 35,000 strong worldwide—so we're able to understand nuances while having a broad perspective. Our team is driven by curiosity and a shared belief that Essential Intelligence can help build a more prosperous future for us all.

From finding new ways to measure sustainability to analyzing energy transition across the supply chain to building workflow solutions that make it easy to tap into insight and apply it. We are changing the way people see things and empowering them to make an impact on the world we live in. We’re committed to a more equitable future and to helping our customers find new, sustainable ways of doing business. We’re constantly seeking new solutions that have progress in mind. Join us and help create the critical insights that truly make a difference.

Our Values:
 

Integrity, Discovery, Partnership

At S&P Global, we focus on Powering Global Markets. Throughout our history, the world's leading organizations have relied on us for the Essential Intelligence they need to make confident decisions about the road ahead. We start with a foundation of integrity in all we do, bring a spirit of discovery to our work, and collaborate in close partnership with each other and our customers to achieve shared goals.

Benefits:

We take care of you, so you can take care of business. We care about our people. That’s why we provide everything you—and your career—need to thrive at S&P Global.

Our benefits include: 

• Health & Wellness: Health care coverage designed for the mind and body.

• Flexible Downtime: Generous time off helps keep you energized for your time on.

• Continuous Learning: Access a wealth of resources to grow your career and learn valuable new skills.

• Invest in Your Future: Secure your financial future through competitive pay, retirement planning, a continuing education program with a company-matched student loan contribution, and financial wellness programs.

• Family Friendly Perks: It’s not just about you. S&P Global has perks for your partners and little ones, too, with some best-in class benefits for families.

• Beyond the Basics: From retail discounts to referral incentive awards—small perks can make a big difference.

For more information on benefits by country visit: https://spgbenefits.com/benefit-summaries

Global Hiring and Opportunity at S&P Global:

At S&P Global, we are committed to fostering a connected and engaged workplace where all individuals have access to opportunities based on their skills, experience, and contributions. Our hiring practices emphasize fairness, transparency, and merit, ensuring that we attract and retain top talent. By valuing different perspectives and promoting a culture of respect and collaboration, we drive innovation and power global markets.

Recruitment Fraud Alert:

If you receive an email from a spglobalind.com domain or any other regionally based domains, it is a scam and should be reported to reportfraud@spglobal.com. S&P Global never requires any candidate to pay money for job applications, interviews, offer letters, “pre-employment training” or for equipment/delivery of equipment. Stay informed and protect yourself from recruitment fraud by reviewing our guidelines, fraudulent domains, and how to report suspicious activity here.

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Equal Opportunity Employer

S&P Global is an equal opportunity employer and all qualified candidates will receive consideration for employment without regard to race/ethnicity, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, marital status, military veteran status, unemployment status, or any other status protected by law.  Only electronic job submissions will be considered for employment.  

 

If you need an accommodation during the application process due to a disability, please send an email to: EEO.Compliance@spglobal.com and your request will be forwarded to the appropriate person.  
 
US Candidates Only:  The EEO is the Law Poster http://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf describes discrimination protections under federal law.  Pay Transparency Nondiscrimination Provision - https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp_%20English_formattedESQA508c.pdf

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20 - Professional (EEO-2 Job Categories-United States of America), DTMGOP203 - Entry Professional (EEO Job Group), SWP Priority – Ratings - (Strategic Workforce Planning)