(Ind) Senior Director, Software Engineering

Position Summary...

Walmart is looking for a passionate Platform and SRE leader with deep experience in platform products and site reliability engineering and solutions to work across multiple organizations and platform teams to innovate, build and help in product adoption.Walmart is looking for a passionate Platform and SRE leader with deep experience in platform products and site reliability engineering and solutions to work across multiple organizations and platform teams to innovate, build and help in product adoption.

What you'll do...

About Team:

Walmart's Global Tech Platform, Platform Service Delivery and Operations
Building the right technology foundation for Infrastructure & platforms is vital to success at the scale of Walmart. Our team builds and maintains the foundational technologies that support the tech organization. Included in this are data platforms, enterprise architecture, DevOps, cloud computing, and infrastructure. All of these products and services are supported by scalable and powerful infrastructure, ensuring a secure and seamless employee and customer experience across stores, digital channels, and distribution centers. Team deliver a resilient, scalable and efficient platform that powers Walmart next retail disruption. PSDO aimed to improve the overall platform services SLO/SLIs, reducing the recovery time for services to provide reliable services to the customers. The organization envision to build SRE tools and processes to make the production operations and management easier and intuitive to the developers and application teams. The teams adopts best of breed technologies including AI, ML, Observability tools to drive fewer, smaller and less impactful incidents

What you'll do:

• Provide Product Evangelism, Engineering in Site Reliability space and  building support organization leadership and vision.
• Employs best product management methodologies with deep understanding of customers’ requirements, customer experience, identify and fill product gaps and generate new ideas that grow adoption, improve customer experience and drive business growth
• Provide high level strategy and framework to apply across portfolio of SRE products in evaluating, building and managing the products.
• Collaborate with platform engineering teams and drive platform services and delivery with defined SLO/SLI targets
• Act as brand ambassador of all the SRE products and drive adoption by providing solutions leveraging platform products across all walmart segments
• Build strong relationship with walmart different business segments, provide consulting and adoption services throughout the application development life cycle
• Responsible for providing right architectural advises, best practices in product adoption, help in accelerate application development.
• Build architectural POC, patterns and blueprints in SRE tools and frameworks working with engineering team and enterprise architecture teams which can be reused and deployed across different business segments.
• Shape the strategic direction of the Support Center of Excellence (Product Support) organization 
• Set, define and implement best practices and industry standards to constantly raise the quality bar for Support and Operations of Platform Products
• Liaise with leadership to make decisions for operational activities and set strategic goals and define the direction for the organization
• Evaluate overall performance by gathering, analyzing and interpreting data and metrics
• Focus on generating intellectual property assets on operational support models, tools and techniques implemented

What you'll bring:

• 20+ years of experience in platform and cutting edge product development space with good technology, consulting and product knowledge.
• Deep expertise in platform product development, Site Reliability Engineering, defining, designing and building SRE tools to aid in production operations and management.
• Strong hands-on knowledge in technology & product leader in conceptualizing, incubating and building at least few platform products in the tier 0/1 products like API Gateway, SSO Solution, Edge Solutions, Telemetry solutions, Containerization solutions, Streaming and big data in private and public cloud environment.
• Strong technical background with the capability of having product design conversation with the engineering team and providing strategic thought leadership in shaping the product roadmap
• Experience in building large-scale high available resilient platform products leveraging private and public data centre in cloud native pattern that represent broad strategic initiatives.
• Sound understanding of architecturally significant requirements and patterns in implementation of high availability, resilient, high performance and scalable solutions.
• Experience in setting up large scale support and operations team with well-defined processes to support internal developers/teams and external customers.
• Proven work experience overseeing, strategizing, and optimizing all aspects of software/systems support management including staffing, shift operations, products, technology etc.
• Expertise in developing/enhancing the key support metrics to measure the effectiveness of the team members, processes, operations to achieve higher developer satisfaction and customer CSAT/NPS scores.
• Experience in hiring, coaching and managing a team of high potential platform, product & support engineers.
• Excellent interpersonal skills, good with people, ability to negotiate and drive difficult conversation in influencing the product adoption.
• Experience working in a fast-paced, results-oriented environment in managing technology-intensive, time-sensitive, geographically dispersed product support organization across multiple locations and multiple domains.
• Proven ability to manage ambiguity and preparedness to get things done.

Our ideal candidate is energetic; self-motivated individual focused on solving customer problems. He/she is someone who thrives in a fun, fast-paced, dynamic, start-up-like environment. 

• Should have deep interest and passion for technology
• Should be enthusiastic and excited about cloud computing and its impact on solving business problems at scale
• Should have strong problem solving, analytical, decision-making, communication, and interpersonal skills and should be a team player. 
• Should have strong consulting and relationship skills to build long lasting relationships with Walmart business and technology teams.

About Walmart Global Tech

Imagine working in an environment where one line of code can make life easier for hundreds of millions of people.  That’s what we do at Walmart Global Tech. We’re a team of software engineers, data scientists, cybersecurity expert's and service professionals within the world’s leading retailer who make an epic impact and are at the forefront of the next retail disruption. People are why we innovate, and people power our innovations. We are people-led and tech-empowered.

We train our team in the skillsets of the future and bring in experts like you to help us grow. We have roles for those chasing their first opportunity as well as those looking for the opportunity that will define their career. Here, you can kickstart a great career in tech, gain new skills and experience for virtually every industry, or leverage your expertise to innovate at scale, impact millions and reimagine the future of retail.

Flexible, hybrid work
We use a hybrid way of working with primary in office presence coupled with an optimal mix of virtual presence. We use our campuses to collaborate and be together in person, as business needs require and for development and networking opportunities. This approach helps us make quicker decisions, remove location barriers across our global team, be more flexible in our personal lives.

Benefits

Beyond our great compensation package, you can receive incentive awards for your performance. Other great perks include a host of best-in-class benefits maternity and parental leave, PTO, health benefits, and much more.

Belonging

We aim to create a culture where every associate feels valued for who they are, rooted in respect for the individual. Our goal is to foster a sense of belonging, to create opportunities for all our associates, customers and suppliers, and to be a Walmart for everyone.

At Walmart, our vision is "everyone included." By fostering a workplace culture where everyone is—and feels—included, everyone wins. Our associates and customers reflect the makeup of all 19 countries where we operate. By making Walmart a welcoming place where all people feel like they belong, we’re able to engage associates, strengthen our business, improve our ability to serve customers, and support the communities where we operate.

Equal Opportunity Employer

Walmart, Inc., is an Equal Opportunities Employer – By Choice. We believe we are best equipped to help our associates, customers and the communities we serve live better when we really know them. That means understanding, respecting and valuing unique styles, experiences, identities, ideas and opinions – while being inclusive of all people.

Minimum Qualifications...

Outlined below are the required minimum qualifications for this position. If none are listed, there are no minimum qualifications.

Minimum Qualifications:Option 1: Bachelor's degree in computer science, computer engineering, computer information systems, software engineering, or related area and7 years’ experience in software engineering or related area.
Option 2: 9 years’ experience in software engineering or related area.



4 years' supervisory experience.

Preferred Qualifications...

Outlined below are the optional preferred qualifications for this position. If none are listed, there are no preferred qualifications.

Master’s degree in computer science, computer engineering, computer information systems, software engineering, or related area and 5 years' experience in software engineering or related area.

Primary Location...

G, 1, 3, 4, 5 Floor, Building 11, Sez, Cessna Business Park, Kadubeesanahalli Village, Varthur Hobli , India