Manager, Data Analytics

Prudential’s purpose is to be partners for every life and protectors for every future. Our purpose encourages everything we do by creating a culture in which diversity is celebrated and inclusion assured, for our people, customers, and partners. We provide a platform for our people to do their best work and make an impact to the business, and we support our people’s career ambitions. We pledge to make Prudential a place where you can Connect, Grow, and Succeed.

Job responsibilities:

• Conduct thorough analysis of customer and distribution channel data to identify opportunities for business growth, customer acquisition, cross-selling, upselling, retention, and maximizing customer value.
• Collaborate with internal stakeholders to gather business requirements and ensure the seamless integration of analytics for timely, insight-driven decision-making in business projects.
• Transform business questions into actionable analysis and provide data-driven recommendations to drive decision-making.
• Develop advanced analytics and machine learning-based solutions to enhance the effectiveness of analytics and modeling, utilizing machine learning techniques and unstructured data such as digital footprints.
• Create a comprehensive and efficient framework for end-to-end business analytics and data visualization.
• Work closely with the IT department to ensure the security, scalability, and integration of data solutions with existing systems and infrastructure.
• Collaborate with external partners, vendors, and IT to ensure the successful application and continuous improvement of data models and analytics tools.
• Explore the availability, access, transformation, and use of structured and unstructured data for customer and channel analytics purposes.
• Develop a customer and channel analytics data foundation and enable behavioral analytics deliverables to business units.

Job requirements:

• Degree holder in Computer Science, Decision Science, Mathematics, Econometrics, Actuarial Science, Marketing Analytics or Statistics
• Minimum 5 years of working experience in data analytics, with a minimum 3 years of experience in insurance industry
• Hands-on experience in machine learning & advanced analytics
• Hands-on experience in developing and executing large scale analytics deliverables / projects in Financial Services Industry
• Proven experience in driving analytics strategy and business results
• Ability to build strong stakeholders' relationships through thorough understanding of business requirements and the ability to analyze issues to find effective solutions
• Knowledge in data infrastructure and experience in vendor management
• Solid experience in Python & SQL is a must
• Experience in PowerBI is a plus
• Strong presentation, communication, interpersonal skills and a good team player
• Proficiency in English and Chinese (both Cantonese and Mandarin）

Prudential is an equal opportunity employer. We provide equality of opportunity of benefits for all who apply and who perform work for our organisation irrespective of sex, race, age, ethnic origin, educational, social and cultural background, marital status, pregnancy and maternity, religion or belief, disability or part-time / fixed-term work, or any other status protected by applicable law. We encourage the same standards from our recruitment and third-party suppliers taking into account the context of grade, job and location. We also allow for reasonable adjustments to support people with individual physical or mental health requirements.