Global Digital Dealer Tools Experience Sr Mgr

We are the movers of the world and the makers of the future. We get up every day, roll up our sleeves and build a better world -- together. At Ford, we’re all a part of something bigger than ourselves. Are you ready to change the way the world moves?

Enterprise Technology plays a critical part in shaping the future of mobility. If you’re looking for the chance to leverage advanced technology to redefine the transportation landscape, enhance customer experience and improve people’s lives, this is the opportunity for you. Join us and challenge your IT expertise and analytical skills to help create vehicles that are as smart as you are.

Driven by current and future customer needs and expectations, Ford Global Digital is dedicated to delivering a world-class experience for customers across all channels, including online platforms, showrooms, and intermediary touchpoints. We are seeking an experience strategy leader to develop, enhance, and oversee tools and systems designed to enable our dealers to provide an optimal omnichannel purchasing experience for our customers.

 In this position...

The Global Digital Dealer Tools Experience- Senior Manager will collaborate closely with dealer operations and product management, serving as the subject matter expert (SME) for dealer tools and systems throughout the purchase-to-delivery journey. We seek an analytical, inquisitive, and self-driven individual to interpret and generate strategic insights from data produced by our dealer-facing tools and systems. Leveraging these insights, the successful candidate will identify current gaps and future opportunities for improvement, assist in defining key metrics, and ensure our omnichannel system is optimized to achieve established KPIs.

Onsite work of up to four days per week may be required for candidates within commuting distance of a Ford hub location.

What you'll do...

• Responsible for establishing experience requirements for a range of dealer-facing digital tools and collaborating closely with cross functional partners to define and implement foundational elements that deliver an exceptional omnichannel retail experience.
• Identify and implement dealer-level standards, tools, education, and experience requirements to enable a seamless retail experience from purchase to delivery.
• Collaborate with product management, engineering, and UX teams to develop and implement user-focused solutions for dealers to enhance sales efficiency and customer experience.  
• Create comprehensive, data-driven presentations for business partners and senior leadership to implement changes across the selling system.
• Help define metrics and KPIs that ensure our omnichannel system is instrumented correctly to deliver on defined requirements.
• Identify and evaluate opportunities for AI integration across the purchase journey to improve dealer efficiency and customer experience.

You'll have...

• Bachelor’s degree in Business Administration, Management, Economics, Finance, Data Science, Computer Science, or a related analytical field or equivalent combination of relevant education and experience.

• 2+ years of experience leveraging Artificial Intelligence (AI) tools and platforms (e.g., Microsoft Copilot, ChatGPT, Power BI AI features) to generate insights, automate reporting, and support decision-making.

• 5+ years of progressive experience in OEM or retail automotive, preferably in strategic planning and/or analyst roles.

• 2+ years of experience managing large and diverse datasets, with demonstrated expertise in data storytelling and communicating complex insights clearly to non-technical audiences, including executive leadership.

Even better, you may have...

• Master’s Degree in Business Administration, Management, Economics, Finance, Data Science, Computer Science, or a related analytical field.

• Experience working directly with dealers or indirectly through field teams, including basic understanding of dealer sales and service agreements.

• Proficiency in data analysis tools such as SQL, Python, or R and data manipulation and transformation techniques.
• Expertise in integrating digital and physical eCommerce experiences.
• Demonstrated ability to perform customer research, analyze third-party studies, gather customer feedback, and extract insights from internal analytics.
• Ability to manage multiple, competing priorities simultaneously and drive projects from start to finish with a high degree of independence.

• Self-starter; ability to work independently with minimal supervision in a highly dynamic environment. 

   

• Core Strategy Skills including:
  • Ability to translate complex data and strategic insights into compelling narratives and presentations for executive leadership.
    • Ability to synthesize and translate AI outputs into actionable strategy recommendations for cross-functional teams and leadership.
    • Ability to create and guide strategy through multiple development phases using human-centered design, including implementation. 
    • Demonstrated expertise in market dynamics, competitive analysis, customer segmentation, and driving improvements in business performance.

• Data analytics skills to include:
  • Exceptional analytical and problem-solving abilities, with the capacity to analyze complex business data, identify key insights, and develop innovative data-driven strategies and solutions.
  • Advanced Microsoft Excel skills, including proficiency in pivot tables, VLOOKUP/XLOOKUP, Power Query, and complex formula creation.
  • Experience with data visualization tools (e.g., Tableau, Power BI, Looker) to create effective dashboards and reports.

You may not check every box, or your experience may look a little different from what we've outlined, but if you think you can bring value to Ford Motor Company, we encourage you to apply!

As an established global company, we offer the benefit of choice. You can choose what your Ford future will look like: will your story span the globe, or keep you close to home? Will your career be a deep dive into what you love, or a series of new teams and new skills? Will you be a leader, a changemaker, a technical expert, a culture builder…or all the above? No matter what you choose, we offer a work life that works for you, including:

• Immediate medical, dental, and prescription drug coverage

• Flexible family care, parental leave, new parent ramp-up programs, subsidized back-up childcare and more

• Vehicle discount program for employees and family members, and management leases

• Tuition assistance

• Established and active employee resource groups

• Paid time off for individual and team community service

• A generous schedule of paid holidays, including the week between Christmas and New Year’s Day

• Paid time off and the option to purchase additional vacation time.

For more information on salary and benefits, click here:

https://corporate.ford.com/content/dam/corporate/us/en-us/documents/careers/2025-benefits-and-comp-LL6-sal-plan-2.pdf

This position is a leadership level 6

Visa sponsorship is not available for this position.

Candidates for positions with Ford Motor Company must be legally authorized to work in the United States. Verification of employment eligibility will be required at the time of hire.

We are an Equal Opportunity Employer committed to a culturally diverse workforce. All qualified applicants will receive consideration for employment without regard to race, religion, color, age, sex, national origin, sexual orientation, gender identity, disability status or protected veteran status. In the United States, if you need a reasonable accommodation for the online application process due to a disability, please call 1-888-336-0660.

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