Conversational AI Developer

Company Description

Miratech helps visionaries change the world. We are a global IT services and consulting company that brings together enterprise and start-up innovation. Today, we support digital transformation for some of the world's largest enterprises. By partnering with both large and small players, we stay at the leading edge of technology, remain nimble even as a global leader, and create technology that helps our clients further enhance their business. We are a values-driven organization and our culture of Relentless Performance has enabled over 99% of Miratech's engagements to succeed by meeting or exceeding our scope, schedule, and/or budget objectives since our inception in 1989.
Miratech has coverage across  5 continents and operates in over 25 countries around the world. Miratech retains nearly 1000 full-time professionals, and our annual growth rate exceeds 25%. 

Job Description

We are seeking a skilled and collaborative Conversational AI Developer to join our team focused on IVR modernization and migration to next-gen voice IVR / bots. This role involves designing, developing, and integrating platforms like Google Dialogflow. You will work closely with cross-functional teams to ensure seamless transitions from legacy IVR systems to modern, AI-powered solutions.

Responsibilities:

• Design and develop conversational experiences using Dialogflow CX/ES.
• Build and maintain backend services, integrations using Python, Node.js, or JavaScript.
• Implement NLP and ML models using industry-standard libraries and frameworks.
• Develop and optimize prompts for natural and effective user interactions.
• Integrate bots with external systems via RESTful APIs, webhooks, and middleware.
• Collaborate with Dev, QE, and support teams to ensure smooth IVR-to-bot migration and end-to-end testing.
• Monitor and troubleshoot production issues using tools like Cloud Logging, CloudWatch, and DynamoDB.
• Contribute to the design of scalable, secure, and maintainable bot architectures.

Qualifications

• 3+ years of  experience of Dialogflow CX and Google CCAI.
• Proficiency in Python, Node.js, or JavaScript.
• Strong understanding of Natural Language Processing (NLP) and related ML frameworks.
• Experience with prompt engineering for conversational design.
• Solid knowledge of API integration, including RESTful services and middleware.
• Familiarity with IVR systems and experience in IVR-to-bot migration projects.
• Strong teamwork and communication skills, with a collaborative mindset.

Nice to have:

• Experience in contact center technologies and operating models.
• Experience with Amazon Lex, AWS Lambda, Connect, IAM, CloudWatch, DynamoDB.
• Background in performance monitoring and incident management in production environments.
• Exposure to Agile development practices and CI/CD pipelines.

We offer:

• Culture of Relentless Performance: join an unstoppable technology development team with a 99% project success rate and more than 30% year-over-year revenue growth. 
• Competitive Pay and Benefits: enjoy a comprehensive compensation and benefits package, including health insurance, language courses, and a relocation program. 
• Work From Anywhere Culture: make the most of the flexibility that comes with remote work. 
• Growth Mindset: reap the benefits of a range of professional development opportunities, including certification programs, mentorship and talent investment programs, internal mobility and internship opportunities. 
• Global Impact: collaborate on impactful projects for top global clients and shape the future of industries. 
• Welcoming Multicultural Environment: be a part of a dynamic, global team and thrive in an inclusive and supportive work environment with open communication and regular team-building company social events. 
• Social Sustainability Values: join our sustainable business practices focused on five pillars, including IT education, community empowerment, fair operating practices, environmental sustainability, and gender equality. 

* Miratech is an equal opportunity employer and does not discriminate against any employee or applicant for employment on the basis of race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or any other protected status under applicable law.