Support Solutions Engineer

NVIDIA has been transforming computer graphics, PC gaming, and accelerated computing for more than 25 years. It’s a unique legacy of innovation that’s fueled by great technology—and amazing people. Today, we’re tapping into the unlimited potential of AI to define the next era of computing. An era in which our GPU acts as the brains of computers, robots, and self-driving cars that can understand the world. Doing what’s never been done before takes vision, innovation, and the world’s best talent. As an NVIDIAN, you’ll be immersed in a diverse, supportive environment where everyone is inspired to do their best work. Come join the team and see how you can make a lasting impact on the world. 

 

What you'll be doing: 

• Work with NVIDIA Enterprise customers internal users to improve the availability, reliability, and overall experience of working with NVIDIA AI enterprise hardware and software products in the datacenter.  

• Lead cluster deployments and drive customers' issues to resolution  

• Work with the latest hardware (e.g. GPUs, AI accelerators, high-speed interconnects) and software technologies such ML frameworks and tools like Spark, Kubernetes, and Ceph.  

• Bringing independent analysis, communication, and problem-solving skills to optimize the customer experience.  

• Collaborating closely with engineering teams to detail, reproduce, resolve issues and research new use cases with GPUs.  

• Author and incorporate technical solutions into our knowledge base  

What we need to see: 

• BS or equivalent experience in Computer Science, Electrical Engineering, Computer Engineering, or related field  

• 8+ years system software development and hardware support experience, ideally with some of that time customer-facing  

• Strong computer science concepts and excellent knowledge of Python and scripting methodologies  

• Superb interpersonal and communication skills. You would be working closely with our customers and engineers to understand, explain and resolve issues, and collaborate with the team to deliver scalable software.  

• A proven grasp of datacenter and Artificial Intelligence technologies, to provide comprehensive solutions for tailored installations, maintenance, or operations for a broad scope of groundbreaking products.  

• Intellectual curiosity, positive demeanor, flexibility, analytical ability, self-motivation, and team-oriented  

Ways to stand out from the crowd:  

• Background as a developer and/or support escalation team member for large enterprise/service provider customers at a company that produces AI and data analytics software  

• Experience developing with C and/or python 

Your base salary will be determined based on your location, experience, and the pay of employees in similar positions. The base salary range is 160,000 USD - 253,000 USD for Level 4, and 192,000 USD - 304,750 USD for Level 5.

You will also be eligible for equity and benefits.

Applications for this job will be accepted at least until August 4, 2025.

NVIDIA is committed to fostering a diverse work environment and proud to be an equal opportunity employer. As we highly value diversity in our current and future employees, we do not discriminate (including in our hiring and promotion practices) on the basis of race, religion, color, national origin, gender, gender expression, sexual orientation, age, marital status, veteran status, disability status or any other characteristic protected by law.