CRM Manager, Data Analytics, CRM & Communications (DACC)

Job Title

CRM Manager, Data Analytics, CRM & Communications (DACC)

Agency

Texas A&M University

Department

Office Of Admissions

Proposed Minimum Salary

Commensurate

Job Location

College Station, Texas

Job Type

Staff

Job Description

What we want

Under the general direction of the Associate Director of Data Analytics and CRM, the CRM Manager plays a pivotal role as they are one of several team members responsible for the testing, daily operation, and maintenance of Slate (CRM). Focused on the support of the Graduate and Professional School, this position serves as part of a team that supports admissions, recruitment, and current student efforts within the Undergraduate and Graduate CRM Systems.  This position, a part of the Data Analytics, CRM & Communications (DACC) team, primarily works with the Graduate and Professional School and its constituents in overseeing and implementing technical requirements required to support system stakeholders throughout the student lifecycle, including the support of various application workflows, process automations, event and communication management, portal creation/maintenance and ensuring the integrity of all data files imported in and exported out of Slate.

What you need to know

Salary: $50,162.00 - 64,480.00 (Compensation will be commensurate to selected hire's experience) 

Cover Letter & Resume: A cover letter and resume are strongly recommended

Qualifications

Required Education and Experience:

• Bachelor’s degree or any equivalent combination of education and experience.

• 5 years of project or program management experience, production experience with software application development, and/or System management experience, to include two years of supervisory experience.

Preferred Qualifications: 

• Master’s Degree.

• 4 years of experience in project or program management. 

• Experience implementing a new Slate or other CRM instance.

• Previous experience working in higher education admissions or related field with organizational processes.

• Previous experience with CRM, document imaging software, admissions and/or university software including Technologies Slate and Ellucian Banner.

• Experience with data visualization software (Tableau).

• Familiarity with one or more web and data tools such as HTML, SQL, XML, JavaScript, etc.

• Basic Level Slate Operator Certification.

• Project Management Certificate.

• Detail-oriented approach to program management.

• Ability to function in a deadline- driven environment with multiple projects and programs simultaneously.

• Prior knowledge of Slate CRM, or ability to demonstrate a high aptitude to learn.

​Knowledge, Skills, and Abilities: 

• Must demonstrate a commitment to consultation and cooperation with students, faculty, staff and administrators.

• Must possess strong project management skills, with the ability to lead a team.

• Strong interpersonal and communication skills with the ability to visualize, organize, and provide feedback to Leadership.

• Ability to manage multiple competing priorities at one time.

• Assist with the planning, installation and operation, and effective utilization of multiple software platforms.

• Strong computer skills to include Microsoft Excel, Word, and Outlook.

• Strong verbal and communication skills.

• Must demonstrate the ability to work in a varied environment with a varied population representing various interests and perspectives is essential.

• Ability to multi-task and work cooperatively with others.

Responsibilities  

System Management

• Serves as the technical expert for the Graduate and Professional School Slate CRM System Configuration, ensuring quality management while making required updates to the Graduate CRM System necessary to recruit, evaluate, and select a competitive student body, including the building, testing, evaluation, and release of system updates.

• Responsible for assisting in the shared maintenance of the Undergraduate and Graduate Slate CRM System, maintaining data integrity, enforcing security protocols, ensuring compliance with institutional rules and regulations, and overall continuity across both CRM Systems.

• Develops dashboards and data tools to enable various constituent groups to see and track impact of communications campaigns and initiatives on enrollment.

• Works to resolve data conflicts, supports import of data from other agencies, and monitors Slate CRM System for data integrity.

• Assists with tasks such as user management and roles, permissions, query building, including administrative communication support, unit and security testing, security planning, and general troubleshooting.

• Works closely with units to develop process improvement plans through detailed analysis and planning.

CRM Program Management, Training, & Advancement

• Research and evaluates new System functionality to be evaluated by DACC team leadership.

• Assists in data analysis, research, and resource gathering.

• Maintains a relationship with Slate CRM System vendor to resolve any issues and optimize System usage.

• Expert in new System functionality, gathers business process requirements, creates technical specifications, and develops and/or coordinates the implementation of new System functionality, as directed by the Graduate and Professional School.

• Establishes working relationships with university agencies, departments, counselors, and advisors to enhance customer service and satisfaction.

• Oversees the development of training materials, and workshops to be hosted across the university and in off campus to meet the unique needs of each System user group in CRM.

• Some independent travel is required.

Supervisory/CRM Team Management

• Serves as a leader on the Data Analytics, CRM Communications team.

• Provides oversight and daily supervision to direct reports by assigning daily, weekly, and annual tasks and projects.

• Contributes in team meetings and coordinates closely with the Data Analytics, CRM, & Communication leadership team in regards to constituent management, program management, internal staff training, and maintaining System data security and integrity.

• Ensures development opportunities are available for professional growth of employees.

• Provides objective feedback to employees, including but not limited to, probationary and annual performance evaluations.

Professional Development

• Serves on office search and planning committees.

• Attends and presents at state, regional, and/or local conferences.

• Represents the Office of Admissions on campus, within the community, and/or at the state level when needed.

Who we are

The Office of Admissions handles freshman, transfer, graduate, international, and other applicant types who wish to apply to Texas A&M University. The office is also responsible for recruiting and enrollment of an academically prepared student body of all backgrounds that is geographically and economically varied. In addition, Admissions also offers several opportunities for prospective students and their families to visit campus throughout the year to learn about the rich traditions and culture of Texas A&M University. To learn more about us, please visit our website. https://admissions.tamu.edu/​

Why Texas A&M University?

We are a prestigious university with strong traditions, Core Values, and a community of caring and collaboration. Amenities associated with a major university, such as sporting and cultural events, state-of-the-art recreation facilities, the Bush Library and Museum, and much more await you.  Experience all that a big city has to offer but with a reasonable cost-of-living and no long commutes.   

• Health, dental, vision, life and long-term disability insurance with Texas A&M contributing to employee health and basic life premiums  
• 12-15 days of annual paid holidays   
• Eight hours of paid sick leave and at least eight hours of paid vacation each month  
• Automatically enrollment in the Teacher Retirement System of Texas   
• Health and Wellness: Free exercise programs and release time  
• Professional Development: All employees have access to free LinkedIn Learning training and webinars 
• Employee Tuition Assistance and Educational Release time  for completing a degree while a Texas A&M employee  

For additional information on benefits Click here

Our Commitment

Texas A&M University is committed to enriching the learning and working environment by promoting a culture that respects all perspectives, talents & lived experiences.  Embracing varying opinions and perspectives strengthens our core values which are: Respect, Excellence, Leadership, Loyalty, Integrity, and Selfless Service.  

All positions are security-sensitive. Applicants are subject to a criminal history investigation, and employment is contingent upon the institution’s verification of credentials and/or other information required by the institution’s procedures, including the completion of the criminal history check.

Equal Opportunity/Veterans/Disability Employer.