IT Support Specialist

About Anaconda

Be at the center of AI

With more than 50 million users, Anaconda is the most popular operating system for AI providing access to the foundational open-source Python packages used in modern AI, data science, and machine learning through a seamless platform. We pioneered the use of Python for data science, championed its vibrant community, and continue to steward open-source projects that make tomorrow’s innovations possible. Our enterprise-grade solutions enable corporate, research, and academic institutions around the world to harness the power of open source for competitive advantage, groundbreaking research, and a better world. To learn more visit https://www.anaconda.com.

Here is why people love most about working here: We’re not just a company, we’re part of a movement. Our dedicated employees and user community are democratizing data science and creating and promoting open-source technologies for a better world, and our commercial offerings make it possible for enterprise users to leverage the most innovative output from open source in a secure, governed way.

Summary:

As an IT Support Specialist Level 2, you will be dedicated to delivering a seamless onboarding experience for new hires, focusing on initial setup, tool configurations, and early-stage issue resolution. You will support critical platforms, including Google Workspace, Okta, Slack, Zoom, Jira, Jira Service Management (JSM), Confluence, Kandji (MDM), Office 365, 1Password, and Cloudflare. Proficiency in Jira, JSM, and Confluence is required to support our ticketing and knowledge management processes effectively.

This role requires adaptability to support a tech stack of over 200 tools and thrive in a hyper-growth environment. While we are a remote-first company, this position requires you to be in our Austin office at least one day a week to assist with onsite onboarding and IT needs. Certifications in ITIL, Okta, AWS, or Scrum are a plus.

What You'll Do:

• Onboarding Support & Setup:
• • Act as the main IT support contact for new hires, both remotely and onsite, guiding them through setup and configurations for core systems and tools.
  • Configure accounts and access for Google Workspace, Office 365, Okta, Slack, Jira, JSM, Confluence, Kandji, and other systems, ensuring a seamless onboarding experience tailored to each new hire’s role.
• Support for Core Systems & Extensive Tech Stack:
• • Provide support across a tech stack of over 200 tools, including mobile device management (MDM), office productivity, identity and access management (IAM), and collaboration tools.
  • Troubleshoot technical issues and early-stage onboarding concerns, escalating more complex issues as needed.
  • Document common issues and solutions, creating a knowledge base to support future onboarding and user self-help.
• Training & Support:
• • Conduct introductory training sessions for new hires on core tool usage, IT policies, and best practices, facilitating smooth adaptation to our high-growth, fast-paced environment.
• Continuous Improvement & Documentation:
• • Collaborate on creating and updating documentation on system setup, configurations, and troubleshooting.
  • Gather feedback from new hires to identify and implement improvements in our onboarding processes.

What You Need:

• Education and Experience:
• • Associate's degree in IT, Computer Science, or a related field (Bachelor’s preferred).
  • Minimum of 2 years in IT support, with experience in onboarding or end-user support for core business systems and tools.
• Technical Skills & Adaptability:
• • Proficient in Google Workspace, Office 365, Okta, Slack, Zoom, Jira, JSM, Confluence, Kandji, 1Password, Cloudflare, or similar MDM, IAM, office productivity, and collaboration tools.
  • Knowledge of Jira, JSM, and Confluence is required for effective ticketing and knowledge management.
  • Ability to support a diverse tool stack and quickly adapt to new technologies in a hyper-growth environment.
  • Familiarity with IT service management frameworks and concepts; certifications in ITIL, Okta, AWS, or Scrum are a plus.
• Soft Skills:
• • Strong communication and interpersonal skills, with the ability to assist non-technical users effectively.
  • Organized, detail-oriented, and proactive in identifying solutions, especially in a dynamic environment.
  • Self-driven and adaptable, thriving in both remote and in-office settings.

Why You'll Like Working Here:

• You'll thrive in a high-performance environment where results are recognized and rewarded
• Your work directly contributes to shaping the future of data science, machine learning, and AI in the enterprise.
• You'll work alongside a collaborative team that values diverse, thoughtful discussion, clarity and candor.
• You'll be supported by a culture that puts employees first - with flexible hours, a fully remote setup, and a genuine commitment to your wellbeing and growth.

The application deadline for this role is 09/30/2025; applicants will be reviewed on an ongoing basis until the role is filled.

The base salary range for this role is $59,500- $77,125 for US-based team members, along with annual bonus potential, equity participation, and benefits. The IT Support Specialist must be based in Austin, TX, with a requirement to work from the Austin office at least one day per week.

Our salary ranges are determined by role, level, and location. Within the range, individual compensation is determined by various factors, including work location, job-related skills, experience, and relevant education or training. Your recruiter will provide more specific details on the salary range for your preferred location during the hiring process.

In addition to base salary, we offer a comprehensive benefits package that includes:

• Flexible Vacation Policy
• Medical, Dental, and Vision Insurance
• Short Term and Long Term Disability
• Paid Parental Leave
• Monthly Wellness Stipend
• Employee Assistance Program and Mental Health Resources

An Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.

Anaconda, Inc. (“We”, “Us”) are committed to protecting and respecting your privacy. This Privacy Notice sets out the basis on which the personal data collected from you, or that you provide to Us, will be processed by Us in connection with Our recruitment processes.

By clicking “Submit Application”, you acknowledge you have read our Privacy Policy and that Anaconda can retain your application data for up to 1-year, unless otherwise stated.  For the purpose of the General Data Protection Regulation (“GDPR”) ”) and the version of the GDPR retained in UK law (the “UK GDPR”) the Data Controller is Vanessa Macilwaine.

Anaconda is an EEO/AA employer M/F/V/D.