Lead, Payment Data Operations

Job Posting End Date:

Worker Type:

JOB PURPOSE  

• The Lead is responsible for the safe & efficient delivery of several time critical processes relating to value transfer.

• This will include supporting the team via people leadership & overseeing workflow to ensure its dealt with efficiently & accurately in accordance with policies and procedures to ensure cost effective and best practice service.

• Work closely with stakeholders to deliver business goals by providing direction, leadership, and coaching to the team.   

JOB RESPONSIBITIES  

• Lead teams to oversee and deliver daily workload ensuring transactions are completed in accordance with customer service level agreements and external timeframes.

• Key point of contact for escalation, support/direction, service/performance analysis, problem resolution, appraisal, coaching, mentoring, provision of information, support and facilitation of ideas.

• Work with teams to oversee and ensure all client instructions are processed in accordance with preferences and that exceptions are escalated in accordance with established policies and procedures.

• Liaise with partners and team, and Manager/GM where required, to resolve and rectify service delivery issues.

• Ensure team is correctly resourced through utilisation of capacity management frameworks.

• Demonstrate processional and ethical behaviour in all actions by ensuring compliance with external legislation, bank standards and internal operating policies and procedures.

• Monitor individual & team performance, team engagement, providing performance feedbacks including recognition and performance improvement plans. 

REQUIREMENTS  

• Minimum 7 to 10 years' experience in process execution and operational role, highly preferable experience in Banking or Financial Service industry.  

• At least 4-6 years of experience in Leadership role.

• Excellent verbal and written communication in both English and Vietnamese. 

• Leadership experience to inspire, engage and lead a team to deliver high performance for the business and ongoing career development.

• People Leadership experience & coaching experience, preferably in a operations environment.

• Demonstrated experience in operations, quality management, process improvement, project management or related function will be highly regarded.

• Operations knowledge in markets/payments including retail exposure.

• Workforce Management Skills.

• Strong interpersonal and communication skills with the ability to effectively engage and influence at all levels.

THE BENEFITS AND PERKS   

We appreciate and reward our colleagues who do great work every day – from excelling for our customers, to taking ownership of an issue to get it resolved. Here’s how we support our people with a range of exclusive benefits.   

1. Generous compensation and benefit package    

• Attractive salary    

• 20-day paid annual leave and 7-day paid sick leave   

• 13th month salary and Annual Performance Bonus   

• Premium healthcare for yourself and family members   

• Monthly allowance for team activities   

• Premium welcome kit and occasional gifts of appreciation   

• Extra benefits on your work anniversary   

2. Exciting career and development opportunities     

• Large scale products with modern technologies in banking domain   

• Clear roadmap for career advancement in both technical and leadership pathways   

• Access to digital learning platform such as Udemy   

• Consistent and high-quality leadership training through the Distinctive Leadership program (DLP)   

• Specialist capabilities and accreditations in key skill areas such as Cloud Engineering, Digital, Data, Security and SREs (Site reliability engineers)   

• Sponsored English course with native teachers   

• Opportunity for training in Australia   

3. Professional and engaging working environment     

• Hybrid working model and excellent work-life balance   

• State-of-the-art & modern Agile office   

• Food and beverages in the office pantry   

• Employee Assistance Program to improve your physical and mental health   

• Annual team activities and company events   

• A solid and talented team behind you – great people who love what they do   

A DIVERSE AND INCLUSIVE WORKPLACE WORKS BETTER FOR EVERYONE   

We know that our people make us who we are. That's why we have built a culture of respect – where everyone feels valued and appreciated for being their true authentic selves at NAB. With our focus on inclusion and diversity, and in partnership with our Employee Resource Groups, NAB is a place where First Nations colleagues, colleagues of all genders, sexualities and ages, carers and colleagues with disability, and colleagues from all cultures, races and religions have the opportunity to thrive, connect and grow.   

We are intent on providing an environment where you can work your way. Ask about our many flexible work options and please let us know if we can provide any adjustments throughout the recruitment process.   

If this excites you, let's have a chat over a cup of coffee! 

It's more than just a career at NAB!

We believe in people with people and dreams, and we want you to achieve your aspirations. More than just a career, NAB Vietnam offers you a flexibility to balance your work - life, the opportunity to grow as professionals, people and a complete set of well-being offerings. If you have an appetite to learn, grow and elevate others around you, this is the place for you.

IT'S MORE THAN MONEY

We naturally also provide a very competitive remuneration package but a career with us is about a lot more than money. We believe in people with ideas and dreams, and we want you to achieve your aspirations. We will work together to deliver exceptional products and outcomes that push the limits of our own aspirations. Our passion for creating value and exceeding our customers' expectations means we are constantly striving to redefine our standards of excellence. You will have our backing to develop and our encouragement to explore, realize and reach your full potential.