(Ind) Manager, Technology Operations

Position Summary...

As a Manager II at IN4 level within the US Omni Tech – Merchant Operations Team, you will lead a team responsible for supporting Walmart’s retail and e-commerce businesses by ensuring high-quality item setup and maintenance. You will play a critical role in driving operational excellence, managing team performance, and ensuring compliance with Walmart’s Standard Operating Procedures (SOPs). This role requires a strong focus on quality audits, SOP governance, and cross-functional collaboration to improve the merchant and supplier experience.

What you'll do...

Your Opportunity  

E-Commerce is a top priority and growth area for Walmart, all set to further accelerate with the growing internet penetration and smartphone adoption. As a member of US Omni tech, you would be working on improving Catalog data quality. It would involve building products through software engineering in the domain of Catalog management, machine learning, big data etc.  

Position Responsibilities: 

• Process expertise in category/product details validation in retail business
• Own the creation, maintenance, and review of SOPs for existing and new processes.
• Collaborate with cross-functional teams to ensure SOPs reflect current business needs and system changes.
• Conduct periodic SOP reviews with associates to ensure understanding and compliance.
• Identify and eliminate process redundancies and inefficiencies through SOP updates and training
• Act as the primary point of contact for internal and external stakeholders regarding team performance and process updates.
• Partner with Product, Tech, and Ops teams to resolve complex issues and support new initiatives. Provide feedback on system enhancements.
• Proactively resolve all the Item related issues reported by Merchants and Suppliers.
• Provide regular feedback for the issues reported, applications and products associated with Suppliers/Merchants and improve the TAT for item setup and resolve recurrence of issues

People & Performance Management

• Lead, coach, and develop a team of associates to meet and exceed performance metrics.
• Conduct regular 1:1s, performance reviews, and career development planning.
• Foster a culture of accountability, continuous learning, and operational excellence.
• Manage team schedules, workload balancing, and shift planning.
• Oversee day-to-day operations related to item setup and maintenance.
• Conduct regular quality audits of team outputs to ensure accuracy, compliance, and adherence to SOPs.
• Analyze audit findings and implement corrective actions or training as needed.
• Monitor KPIs and SLAs, and drive initiatives to improve turnaround time (TAT) and reduce issue recurrence.

Position Requirements:  

Minimum qualifications: 

• Bachelor’s/master’s in computer science or engineering or related field with 7-9 years’ work experience in Retail/e-Commerce Industry and a Proficient in understanding of e-commerce Operations, with at least 2 years in a people management role.
• Proven track record of managing high-performing teams and driving process improvements.
• Excellent communication, analytical, and organizational skills.
• Mastery of Microsoft Office applications, including Outlook, Word, Excel, and PowerPoint; Proficiency with Visio a plus
• Detail-oriented with a strong focus on quality and compliance.
• Proactive, strategic thinker with a continuous improvement mindset.
• Comfortable working in a fast-paced, dynamic environment.
• Strong leadership presence with the ability to influence and inspire.

Technical Capabilities

In addition to the minimum qualifications, the ideal candidate should also demonstrate:

Technical Skills & Knowledge:

• Basic understanding of system administration concepts such as user account management, permissions, and system monitoring.
• Familiarity with ticketing systems (e.g., JIRA, ServiceNow) and incident management workflows.
• Exposure to SQL or data querying tools to extract and analyze operational data for issue resolution and reporting.
• Basic scripting knowledge (e.g., Python) to automate repetitive tasks and improve operational efficiency.
• Understanding of APIs and data flows between systems to help troubleshoot integration issues.
• Experience with cloud platforms (e.g., AWS, Azure, GCP) or SaaS tools used in retail/e-commerce environments is a plus.

Technical Collaboration & Communication

• Ability to translate business issues into technical requirements and vice versa when working with engineering and product teams.
• Comfortable participating in UAT (User Acceptance Testing) and providing feedback on system changes or new features.
• Experience in documenting technical processes and creating knowledge base articles for internal and external stakeholders.

Tools & Platforms

• Familiarity with catalog management systems, exposure to data visualization tools (e.g., Tableau, Power BI) for reporting and insights generation.
• Understanding of version control systems (e.g., Git) and basic software development lifecycle concepts.

Minimum Qualifications...

Outlined below are the required minimum qualifications for this position. If none are listed, there are no minimum qualifications.

Option 1: Bachelor's degree in computer science, management information systems, industrial engineering, engineering management, business, information systems, project/program management, information technology, finance, management, or related area and 3 years’ experience in project management, program management, program operations, or related area.
Option 2: 5 years’ experience in project management, program management, program operations, or related area.

Preferred Qualifications...

Outlined below are the optional preferred qualifications for this position. If none are listed, there are no preferred qualifications.

Master’s degree in computer science, management information systems, industrial engineering, engineering management, business, information systems, project/program management, information technology, finance, management, or related area and 2 years’ experience in project management, program management, program operations, or related area.

Primary Location...

Rmz Millenia Business Park, No 143, Campus 1B (1St -6Th Floor), Dr. Mgr Road, (North Veeranam Salai) Perungudi , India