Software Test Engineer II, Text Analytics - Seattle

At Qualtrics, we create software the world’s best brands use to deliver exceptional frontline experiences, build high-performing teams, and design products people love. But we are more than a platform—we are the creators and stewards of the Experience Management category serving over 18K clients globally. Building a category takes grit, determination, and a disdain for convention—but most of all it requires close-knit, high-functioning teams with an unwavering dedication to serving our customers. 

When you join one of our teams, you’ll be part of a nimble group that’s empowered to set aggressive goals and move fast to achieve them. Strategic risks are encouraged and complex problems are solved together, by passing the mic and iterating until the best solution comes to light. You won’t have to look to find growth opportunities—ready or not, they’ll find you. From retail to government to healthcare, we’re on a mission to bring humanity, connection, and empathy back to business. Join over 5,000 people across the globe who think that’s work worth doing. 

Software Test Engineer, Text Analytics - Seattle   Why We Have This Role

The Software Test Engineer II role is critical for ensuring high-quality solutions that handle scalability challenges, enabling Qualtrics to support millions of users effectively while maintaining top-notch performance and user experience. It fosters a collaborative work environment where team members engage in iterative processes to devise optimal testing strategies, thereby enhancing team functionality and inclusivity in driving product excellence. The position offers a dynamic environment for professional development, encouraging engineers to grow their skills in testing and automation while working on impactful projects, ultimately contributing to personal and organizational success within a fast-paced landscape. The Software Test Engineer II contributes to Qualtrics' mission of bringing humanity and connection back into business by shaping products that prioritize user experience and drive meaningful outcomes for diverse industries.

  How You'll Find Success

• Successfully navigate and adapt to an agile environment by designing comprehensive test plans that address scalability issues, ensuring the software can handle rapid growth without compromising quality.
• Cultivate strong relationships within the team through effective communication, promoting trust and collaboration that encourages productive discussions around quality assurance and problem-solving.
• Own the entire quality assurance process end-to-end, from identifying bugs to deploying fixes, ensuring every product release meets high standards and contributes to an exceptional user experience.
• Leverage creativity and technical skills to design and implement automated testing frameworks, streamlining the testing process while reducing manual effort and increasing efficiency.
• Actively mentor team members and share knowledge to build a stronger team, while also engaging in self-directed learning and skill enhancement to stay current with industry trends and testing technologies.
  
  

How You'll Grow

• Gain valuable experience by working on significant projects that challenge your technical abilities and enhance your problem-solving skills, allowing you to make a tangible impact on the development and success of the product.
• Expand your technical expertise by working with the latest technologies and testing tools, fostering a deeper understanding of automation, data analysis, and software testing techniques that are vital for staying ahead in the industry.
• Join a network of driven technical professionals, exchanging ideas and learning from peers, which will enable you to broaden your perspective, improve your skill set, and innovate within your role as a Software Test Engineer II.
  
  

Things You'll Do

• Create detailed test plans and test cases for both mobile and web applications to ensure thorough coverage of functionality, performance, and user experience.
• Proactively find, triage, and document bugs worth fixing, maintaining clear records to help prioritize issues and ensure timely resolution.
• Execute both ad-hoc and scripted manual tests alongside converting existing manual test cases into automated tests using programming languages like Python or JavaScript to enhance testing efficiency.
• Analyze test failures and customer-reported issues by utilizing logs and technical product knowledge to identify root causes and narrow down reproduction steps.
• Collaborate with the team to enhance testing frameworks and tools for complex, distributed SaaS systems, aiming to improve automation and testing reliability.
• Lead quality assurance initiatives such as bug triage meetings, making informed release decisions, and establishing clear feature completion criteria to ensure that releases meet quality standards.
  
  

What We're Looking For On Your Resume

• 2-4 years of experience as part of a test team, demonstrating a solid understanding of software testing methodologies and processes.
• 2-4 years of relevant professional coding experience in any programming language (Python or JavaScript preferably)
• Experience contributing to test automation and frameworks, showcasing your ability to implement automated testing solutions effectively.
• Knowledge of front-end technologies and frameworks, including experience with Selenium-based automation, REST web services, and constructing database queries.
• Proficiency in ad-hoc testing and the application of various software testing techniques, such as equivalence class partitioning and boundary value testing.
• Demonstrated ability to analyze test failures, investigate issues, and apply technical understanding to isolate root problems and propose viable solutions.
  
  

What You Should Know About This Team

• The Enrichment organization more broadly is responsible for developing the foundational services and platforms needed to provide deep, feature-rich text analytics capabilities to our customers.
• We have exciting new features and projects which are exploring how we can leverage AI and ML to improve our customer experience in using our systems
• We strive to improve how we provide value to our end users.
• We are looking for an engineer who is passionate about working with stakeholders to identify and solve problems
• We are looking for someone who works well with others across disciplines, and can empathize with our customers' needs.
  
  

Our Team’s Favorite Perks and Benefits

• Qualtrics Annual Experience Bonus ($1,800) can be used for an experience of your choosing: concerts, vacation, event tickets, etc.
• Global Wellness Benefit ($1,200) reimburses employees to stay on top of their health and wellness
• Quarterly team offsite team building events
• Great standard benefits package (medical, dental, vision, life insurance, 401k, etc)
• Snacks, drinks, and free lunches in our office
  
  

The Qualtrics Hybrid Work Model: Our hybrid work model is elegantly simple: we all gather in the office three days a week; Mondays and Thursdays, plus one day selected by your organizational leader. These purposeful in-person days in thoughtfully designed offices help us do our best work and harness the power of collaboration and innovation. For the rest of the week, work where you want, owning the integration of work and life.   Qualtrics is an equal opportunity employer meaning that all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other protected characteristic.   ​​​​​​​Applicants in the United States of America have rights under Federal Employment Laws: Family & Medical Leave Act, Equal Opportunity Employment, Employee Polygraph Protection Act   Qualtrics is committed to the inclusion of all qualified individuals. As part of this commitment, Qualtrics will ensure that persons with disabilities are provided with reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please let your Qualtrics contact/recruiter know.   Not finding a role that’s the right fit for now? Qualtrics Insiders is the one-stop shop for all things Qualtrics Life. Sign up for exclusive access to content created with you in mind and get the scoop on what we have going on at Qualtrics - upcoming events, behind the scenes stories from the team, interview tips, hot jobs, and more. No spam - we promise! You'll hear from us two times a month max with fresh, totally tailored info - so be sure to stay connected as you explore your best role and company fit.

For full-time positions, this pay range is for base per year; however, base pay offered may vary depending on location, job-related knowledge, education, skills, and experience. A sign-on bonus and restricted stock units may be included in an employment offer. Full-time employees are eligible for medical, dental, vision, life and disability, 401(k) with match, a wellness reimbursement, mental health benefits, and an experience bonus. For a detailed look at our benefits, visit Qualtrics US Benefits.

Washington State Annual Pay Transparency Range$101,000—$191,000 USD